Re Wigs

My wife wanted to buy a Rachel Welch human hair wig. The color and style she wanted is shown in the 1st photo. The color she received after waiting 1 month is shown in the 2nd photo. Disappointed she wanted to return the product for a refund. Unfortunately, a negotiation began. She was offered only a 20% refund to keep the wig or pay to send it back to CHINA for a full refund. WARNING: Do not buy from this site. We should have read these other reviews. Eventually, she was offered a 50% refund to keep the wig.

Paid my money and picked my topper and what arrived was nothing like the order I placed it was the wrong colour and did not sit on my hair naturally my hairdresser commented and said it is not fit for purpose.
Trying to get a refund from this company was nearly impossible they were not forthcoming at giving a return address sue to it being in China.
They were willing to offer me only 20 percent refund.
I would not accept the refund of that amount due to it being the companies fault by sending a total useless incompatible piece of what I can only describe has the biggest con I have fell for.
I would never use this company again and they should not be allowed to trade after reading some of these reviews please don't waste your money because they will NOT refund all of it and are reluctant to give you a return address Disgusting service

It was my pleasure to order from thus Co. It hair are made with such artistry that whomever made mine I told them they deserved a raise or bonus. I thank you for helping me during this time of medical need for your service. I will tell everyone who asks or even if they don't, trust and satisfaction are a reliable trait with your Co.

Thank You
Teddy Ortega

This company is not good. First you think the site is American Made but these cheap wigs are from china. I ordered real hair and got a wig that didn't even resemble the wig I ordered and it was synthetic, and Chinese women are smaller bodies and heads so it wasn't even close to fitting. More for a child's head. When I tried to get refund they said they take 50%. This company has no phone and hard to contact. I should have read the reviews first, they were all bad

First of all this is a 2 for 1 review. The wig company itself does not even deserve 1 star. My first human hair piece took 3 weeks to arrive and was orange and brown. I returned it and payed for shipping only to receive another orange and brown wig. Apparently blonde means orange to their company. In addition, the only payment method I could use was PayPal who supposedly has a 100% satisfaction or your money back was not true. I had to go through several hoops for them to review and review which took weeks only to deny my claim as they could not prove the 2nd wig I returned made it to China even though I provided a tracking number. I will never use PayPal again or this company. If you want a better product order from Ugeat Hair, they are also a company from China but there pieces are great. I wore one to a party recently and no one knew it was my own hair, and if possible avoid using PayPal. It creates a middle man which is unnecessary.

These wigs are supposed to be petite and they are gigantic. The front comes down to my eyebrows. They are the wrong color. They are unable to be styled because the weird part and crown are sewn in and won't comb out. Not able to refund

I purchased a human hair wig in early November 2022 I received it maybe a month later the day I received it it was not as described. I spent $244 on a wig that would look cheesy and ugly and cheap I emailed the same day they were trying to make me keep the wig anyway I returned it same way I received it. I am still waiting for $244 to be refunded to me. I have emailed them numerous times I do not recommend ordering had I seen the reviews before I ordered I would not have made the stupid mistake. You are ordering from China not around the corner I'd rather order around the corner from where I live then order from China, please take my advice. Do not take a chance in ordering any wig from this website because if you don't like it, you're going to go through what I've been going through and I've already read reviews of people going through the same thing I am going through now. Thank you. My name is LISA.

Our order #RE*******925 Dark Brown
I purchased for an older friend a wig. When we received it the order it is not matching with what we ordered. The color and the style are way off.
It supposed to be dark brown and a completely different style. Why they do have styles and colour option when they do not following the order?
We payed $126 USD for something she is not able to use it at all. They offered $30 USD we do not except it! Loosing $96 USD because they can not follow order. We are not a charity to a company!

Ordered a wig,,,,waited month in a half to receive it,, finally came. Stated human hair,, omg! Halloween wigs r better than what I ordered & received! Not a human wig, received no invoice on what I ordered,,,color was wrong,,, cowlick on this wig can see all the stitching,,,,I'll NEVER order from them again,,,,what I received was probably taken from a corpse somewhere way back years ago,,customer service sucks,,,,takes days to get a response, days to receive yet so very fast for them to take the customers money!DO NOT BUY from this company. On from experience.

I received a wig six weeks after ordering it, it was a horrible strawberry blonde and I am an ash color. I also did not get the model I ordered. I asked to return it and they told me I could ship it back to China at my own risk it might not be received. That I could take to hair dresser and have them fix it or I could sell it. They told me that these were better options and I would not be refunded if I return until arrival is verified but no guarantee it won't get lost. THIS SITE IS A SCAM

The wig is terrible, a dog wouldn't wear it. This company has bad reviews. Check with the better bussiness bureau. They will not refund yo your money. They are out of the country and w and the consumer to pay the high shipping cost, leaving the consumers with a bad wig! BEWARE

Do not buy from this company! I agree with Natalia, they are scammers. They show beautiful wigs and when I received my wig it was cheap looking like something I would buy at a party supply store and did not look at all like what I ordered. Also, there is no customer satisfaction guarantee. I returned my product back to where it came from and they still refused to return my money. I feel for cancer patients who depend on companies like this to feel good and build their self esteem. This company will not provide that for them!

Purchased two wigs. The human hair wig was the wrong color and size. The synthetic wig looks cheap I would not wear this wig and the hair wig is to small. I also ordered two stands which never came in. After reaching out via email only (no phone number provided) they're response was they have a quality control before sending out the wigs therefore I need to keep them. They do not honor their satisfaction guaranteed policy. I'm giving this company a one star rescues because I have to select a number. I'm also going to place my review on their website but I doubt it will be made public

I bought a mullet wig for Halloween for less than 20.00 that was better quality than what you sent. Then you want return 223.00 of the 287.00 of what I paid. Crappy company selling overpriced poor quality product. Your probably laughing about ripping off cancer patients for 60.00 and giving nothing in return.

My girlfriend finally got this wig. She says the wig is well worth the wait! Super light weight with a natural density, we are both IN LOVE with it. I will buy other wigs from this company... Great price and quality! Thanks.

This site is a fraud. It should be shutdown. You receive no paperwork when you order a wig. The quality of their product is zero. The wig I received looked like an orange mop. The customer service is zero. I requested return paperwork via email three times. After receiving return emails in broken English requesting pictures so that they could "fix" the problem. I gave up. I am chalking this up to lesson learned - always check customer reviews before buying anything online! I hope this website can be shut down so they won't be able to bilk anyone else.

I ordered two wigs from this company neither looked like the wig the model wore. The bangs were chopped up very badly on the medium length wig. I sent them pictures and they asked me if I had cut the bangs. I had told them previously that's how the wig came. They offered me 13% back. That was a slap on the face since I paid $195. The short wig I don't like but it can be fixed. Please don't waste your money on this company. I am very disappointed.

My hair is getting very thin. This bob short style is perfect, very light. Don't even know you're wearing it. I was a bit leery of buying on line without the benefit of trying them on... but as luck would have it and wigs fit and look great.

Shipping was fast. Came with free gifts and nicely packaged. I am happy to own such a curly wig which gives me a complete new look and changes my personality overall giving a great look.if the length gets a little shorter, i will be more happy. Love it.