Please read all of these reviews, they are correct. This company was a nightmare to deal with. The wig I received had a horrible dull orange/pumpkin color with the texture of straw. The style did not match the picture that I had selected on their web site either. You have to email them since they don't have a customer service number. I would have had
to pay for return shipping and send this wig back to China, purchase a tracking number, and pay a $20.00 restocking fee. Since I bought it through PayPal, I was able to file a claim with PayPal's resolution center. I couldn't donate his wig because it was so hideous, so it went in the trash. I'm surprise this company is still in business! Mary Beth
Have not received my wig, which was expensive,. When I contacted them, on line, no actual phone number, they did not care. Told me to contact Fed ex. Fed ex stated that they never got the item from RE wigs. I contact RE wigs again with no result. I have no wig, no money, just ovarian cancer and a bald head! I don't need this stress. They don't care about the customer.
I ordered a wig and then cancelled the order 2 hours later. They pretended not to understand what I was trying to do and ignored my cancellation. I wrote over and over and they played dumb the whole time. Thank GOD my credit union was able to cancel the transaction and I got my money back. Got an email from them just today and they said the wig had already been produced and they would charge me 40% for a shipping fee to return it. SCAMMERS.
Do not do any business with these crooks. They will take your money, ship subpar product, and refuse to issue a refund! Do not trust the websites images for color, highlights or assumed quality of the product. It does not live up to what you actually get shipped to you. Ours showed up in a damaged box, horrible colors that did not match what we saw on the website, and after it has taken over a months to try to negotiate over an email for them to take to completely unused product back, and after I had to spend an additional $60 to get it shipped back to China, they refused to pay the China's duty fee, essentially refusing the product. It is supposedly now being shipped back to me, for months after being in transit. After having paid $515 for the product and the shipping, another $60 for an attempted shipping back, I am now out $600 with a completely useless product (assuming it will get delivered back to me). The worst experience ever!
This company pretends to be located domestically, but is really located in China. I should have known since the website has no address or phone number. So don't believe the shipping times, because it'll take over a month for a wig just to arrive some place outside of China. I still haven't received my wig and have had to deal with terrible customer service, and based on the other reviews, they have terrible wig products too. AVOID AVOID AVOID! There are plenty of normal respectable wig websites out there, so just don't bother with this one.
I thought I finally found the perfect human hair wig at a reasonable price but I was so wrong. When the wig arrived, it looked NOTHING like the picture. The hair was soft but nappy and the color was so off. It's a bright orangey red when I ordered a brownish tone. When I contacted them they denied it was their wig. The "money back guarantee" noted on their site is lie so don't waste your time.
My products arrived and were horrible. I have tried to get return instructions and no one will respond or help! There was nothing in or on the package like a return label or any info of any kind! I have emailed them daily and no response. Please let me know if you know how to return items to them. ( address etc) Even if I return the items I bet they will not refund my money!
I cannot load a pic from my phone, this site won't let me. But the wig I received looks nothing like what I ordered. It has gray hairs throughout, strings hanging from the back and some type of shiny string, like tinsel from a xmas tree. Then they want to argue about a refund and offer 50% off. I wouldn't wear this wig for FREE!
Just got the human hair wig and I am happy with the wig especially color. This is my second one but a different color. Love the volume and the curls. Happy with all your wigs so far. The wig in color 2 will be better if I can add in darker lowlights to tone down the reddish look. Thank you, Sarah.
The color of the wig was lighter than the one I ordered, but I still loved it. I'm planning in ordering another one.
I ordered a human hair wig and it looks so natural.
It arrived nicely packed.
Thank you so much!
My hair is done in just a few minutes.
I could by believe this wig was sold fr all this money and the density's was thin the stitching is horrible who Evers making these wigs need to be fired the wig didn't have any parting and spend a life time telling people how never to buy these wigs. I am hurting because it was supposed to been a Christmas gift but worst wig I ever had almost 500 dollars on a 12 dollar stitch looking wig Hair dye was all on the cap. So not like professional. I didn't send it back because it was all wrong in too many ways to return plus's I took my braids out hoping that the wig was a hot mess. When I tell you. Cryed and cryed but never again
Do Not order from this company. They are out of China. I wish I had done my homework before ordering from them. This company/website is not legit. Wigs are not the quality as advertised nor the color. First time I thought about trying wigs and I made the mistake of picking this company. Same goes for the free items they advertise. I've alerted PayPal as well. Do Not order from this company!
I ordered a wig 5 weeks ago that said was in stock, I have emailed ReWigs several times, called several times and was sent an email that said "wait"? I ordered the wig because I'm loosing my hair and wanted to look halfway normal on Christmas Day and can not get a date if when it will even be shipped. I feel mislead that an item in stock would be sent out with 3-5 days, not to mention I have made every attempt to get my order.
This company is the worst!
Your wig arrived with all the items I ordered and you gifted thank you! AND the Color is perfect! So all your kindness in communicating with me was not for nothing... thank you, thank you! I will definitely keep track of the website and this email for friends when they ask where I got it!
These people do not sell what they advertise. You think you're getting a nice cut wig then they send some rats nest that looks like it came off of a clown. Then they tell the best return offer they can give you is 13% back and you can keep what they sent because they had to make the wig and ship it to you, even though you had to pay for shipping. What a RIP off! Just crooks doing a bait and switch. I've filled a complaint with the FTC. Wish I could give them a minus rating.
I love the cut and color, the average cap size cover my natural hairline very well. When I wore this hair wig then my friends start giving me the compliments. They find it so nice that they have also planned to order it. It is simply the best hair wig.
I have been emailing customer service for weeks and still no return address. They do not have a phone number or business address. This company doesn't stand by their website and return policy. Im so frustrated and believe they are fraudulent and not reputable business at all. Steal clear if u want a great experience use wigs.com or wigsoutlet.com.
When I opened the box I was like, I used the wig brush that came with it and now I have a cute short mixed grey Afro. That's what I wanted! Of course I will have to snip here and there, pick it out more, pat it and stuff but I love it!. Good job Re Wig... I will probably order again in the future.
I warn you do not buy from this company! I have worn a wig for 32 years due to an illness, pretty sure I know my wigs. I surfed there site and found the hair I wanted so ordered, it did arrive before expected. I ordered a petite cap, full lace and a color that looked to be what I wanted. I received a wig that was way to big 2-3 sizes to big, not full lace and the color was aweful. I sent them aa e- mail the next day asking for an address to return the item, it took them days to get back and their reply was it was inspected before being shipped and there was nothing they would do for me. They did say I ordered a lace with mono, I did send my order receipt that showed different, after weeks of arguing they offered me 10% back. I paid almost $300 dollars. Do not order from this company!
The colour I got was Darkest Brown which is gorgeous for me and I've actually had many women ask me where I get my hair cut! THEE MOST comfortable and light-weight one I've owned.it's an "everyday" wig for sure. I would get more wigs. I have good expectations!
Answer: Yes i have the SAME belief as you. Poor or no customer service replies and incorrect product delivered
Answer: BULLSHIT! Don't even go there! I tried cancellation since day 1 7 hours later, and you didn't get back to me 3 days later, still asking why I wanted to cancel, nothing about my cancellation, still and all sent me the piece of shit anyway, you people got balls! Come bring you crooked business here and see what happens, that's why you do what you do, because you're in China, but there's a saying what goes around comes around! You'll get yours! For all the people you' scammed!
Answer: Read the above reviews. A month wait and then a very WRONG wig, unfit to wear, wrong size, wrong color, shoddy workmanship from CHINA! You've ben had/scammed! Contact your credit card company, PayPal or however you paid to try to stop payment to the scammers.
Answer: No! No! No! Or the headache of getting a refund! Do not order from them.
Answer: This is not a reputable company! They sell shoddy products! They do not hold to there return policy!
Answer: ReWigs has the worst customer service, I ordered a wig over a month ago that was in stock and it still has not shipped... I reached out to ReWigs and received an email that said "wait"...? No shipping information, no date of when it will be shipped... nothing. I ordered it for Christmas and an left with nothing... I'm loosing my hair because I'm sick and spent every extra dime I had on ordering it... I feel mislead when it said it was in stock... something in stock does not take over 5 weeks to ship.
Re Wigs has a rating of 1.8 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Re Wigs most frequently mention human hair, customer service and full refund. Re Wigs ranks 242nd among Wigs sites.