RE WIGS UK has a consumer rating of 2.41 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about RE WIGS UK most frequently mention customer service problems. RE WIGS UK ranks 136th among Wigs sites.
No positive highlights yet
I received a topper wig and find it good quality. No complaints here. The correspondence was pleasant and timely.
It truly doesn't get any worse than this! This company says they will refund if not satisfied, BUT they will will not. I have emailed and sent pictures of what I received to no avail. The wig I received is NOTHING like what I ordered... very sad. Of course the first photo is what I ordered and the second is what I received.
It truly doesn't get any worse than this! This company says they will refund if not satisfied, BUT they will will not.
I have emailed and sent pictures of what I received to no avail.
The wig I received is NOTHING like what I ordered... very sad.
Of course the first photo is what I ordered and the second is what I received.
I have given two stars because of bad customer service. I'd give the quality of the piece 5 rating and service 1. I ordered two hair toppers, as multi-buy to choose one, from this shop recently. I emailed them saying that I would be returning one. They arrived around the estimated time of 2 weeks. The make and hair quality are lovely. I have kept one, and contacted them, as required, to return the other one. The website says, customer pays return postage, cost of sending the order postage to me and £10 handling costs. I had understood that and was fine with it. They are in China so communications happen with a 20+ hour difference in time. On contacting them about the return they emailed saying they'd charge 15% handling fee, I'd have to post it to China and pay duty taxes! I emailed saying this was not acceptable as it is not in their Return Policy statement. They would not budge. We exchanged several emails over 5 or more days. I realised my best option was to ask for a partial refund and keep the second one, hoping I can sell it on. I haggled with them but they agreed to give me only 30% refund and I agreed. Yesterday they said they're refunding the money and I am waiting to receive it. Fingers crossed. So, if you do buy from them make sure you would definitely want to keep it.
Tip for consumers:
If you do buy from them make sure you would definitely want to keep the item.
A hair topper
They send me a horrible wig that I paid £200 pounds for God will punish them for me, I'm so disappointed, its not even what I ordered, the cap is halfway my head it cant even fit... I want to cry actually I worked hard for that money
This wig arrived with an orange/pumpkin color and a texture similar to straw. The style looked nothing like the picture, it looked like a clown wig. The wig is so hideous that I could not donate it. Customer service is horrible, I only received a small refund after an exhausting battle with this company via emails. It is a shame that they are still in business.
Tip for consumers:
For pretty some time now i've determined your administration i have been sitting tight to your top notch assist i am extremely intrigued along with your management i'm able to go back quickly over again. A whole lot obliged, plenty obliged,
I found it to be a little thin, of course its cheap and all so what do you expect? I really like the colour and length though! Super cute!
Bought thinking I was buying in uk- Co.uk firm? Turns out item cane from china - which could be neither here nor there - in my case it was bad- I was sent a totally different item - they never made an attempt to offer correct item- I believe because they never ever had it In First place - I provided pictures I ordered short wig- sent long wig- I requested return and refund. I was told to go get it altered - series of nonsense emails from them was told to sell it to someone - then offered 1/3 off? So they send me rubbish and offer me 1/3 refund only. I had to report/raise dispute with PayPal - it was a clear cut case of not selling what you are advertising yet PayPal dragged it out asking for them to comment which they didn't. Case rules in my favour and it doesn't end here- I must send it back PayPal do not refund return costs ( but trader is rogue?) and track able to china- so I am out of pocket. They refused to reply to PayPal so I was told I would be refunded. I am left out of pocket paying return to China for an item I didn't order- PayPal have made no attempt to cease allowing this rogue trader to use their service which gives people a false sense of security - personal experience the company proved unethical and rogue - and I recommend to stay clear of them and also triple check if paying via PayPal the company is at least based in the uk- postage isn't cheap returning items to china! A terrible company to deal with. The wig I was sent looked hideously false - something you'd order for Halloween but not expect to pay £80 for the nonsense privilege
I paid $416 for two hair pieces. Ordered dark blonde/brown, received bleached pale straw totally the wrong color. They pay no attention to your color choice at all. Guess I should be glad I received something, but like everyone else, I should have read these reviews first as Re-Wigs deletes negative reviews from its own site. If you want to take the gamble, USE PAYPAL not your credit card. I filed a Paypal claim and am priority mailing back to China for full refund. Paypal is the only protection you have as Chinese businesses rely on continued Paypal acceptance to sell internationally. They want and expect you to accept rubbish, throw your hands in the air and do nothing. Re-Wigs relies on people not returning products. Despite their low-ball refund offers and threats that my package might be stolen by customs/evaporate in flight/be dissolved by the COVID virus, the fight for right is worth it, and I mailed the entire order back today by priority tracked and insure international mail. FYI company phone number is 1-86-*******5510 and address is
2nd Floor Building 4 Huafa Technology Park No. 69
Yanqiao Road, Shushan District
Hefei City, Anhui Province
If you need a quality product, look at Wigs.com and Etsy where reputation matters. Good luck out there in the world.
Do not buy wigs of this company. I purchased a wig 3 years ago tried to get in touch with them never got back to me. I sent the wig back. Never ever got my money back. Terrible service stay away from this company
Maybe everyone has their own opinion, but this is definitely my favorite
Hairstyle, i bought 3 wigs from rewigs, the customer service is very helpful. You guys are awesome. I also got two gifts, thanks!
Wrong colour and piece off hair that turned up after 4weeks. Not happy asked responsibly several times for the return address and I have been Ignored. Avoid at all cost has they are just ripping everyone off for a piece off tack that doesn't even sit right at all. Not impressed 11 years hairdresser here and it cant be cut into the style I want has you be able to tell it's a wig
I ordered 4 great styles, but selected the wrong color. I shared my mistake and the agent was so polite and patient with my many questions and requests for exchanging the wigs. It seemed that I had several steps to follow, but I was respectful and patient because it WAS my mistake. I'm pleased to report that I now have well made, good quality, styles and color wigs that I can add variety to my looks. My every text received a response and it was time consuming, but worth the wait. I followed all the steps after requesting clarification sometimes, but I'm happy with the end results.
VERY nice wig. Fits perfect, easy to style, looks like real hair. Quite impressed for my very first wig purchase! And at a very low price point... couldn't ask for more. Happy customer for sure!
My wife ordered a wig for what we thought was an English firm going by their. co.uk website. The wig was a terrible fit could not be used poorly made. Worse still they offered a refund of 35 pounds on a hundred pound wig that was unusable. To make a bad thing worse I went through PayPal and escalated it and they found in the company's favour. I can post pictures but will just tell you avoid this site like the plague.
Very happy with this wig. I get several compliments and even surprise people that it's not my real hair. Will buy from this line again. The wig is lasting and allows scalp breath ability with comfort.
Recommend the wig to you. I wore it the first time last weekend and my friends loved it. Felt amazing. It just looks like it is my own hair. Happy with the price too for my other wigs.
I did not realize how light and well fitting a wig could be i lost all my hair
Through chemo and have tried many wigs. This wig is brilliant and so was the price. I am so happy with it.
Does not reply to emails. Late delevery. Scam! I think money is make off of the 60% they make from canceled sales due to non delivery If you need a fast wig don't use this Company.
Someone needs to shut that site down before they manage to scam more people. They will call you"Dear friend" & to be patient. First I guess they replied in Chinese (I don't speak or read the language) and they use UK website to think they are local.
Contact the bank, PayPal. Imagine if they are like this from where the hair comes from. I did use my imagination
I couldn't wait to get the wig and once I opened the package, the wig is beyond horrible. Looks nothing like the picture. Very cheap. The receipt shows it comes from China for $20 and I paid $80. Not even going to bother or hassle with trying to get money back. I'm just throwing it in the trash! I read the reviews before I purchased it and they were negative. Thought I would go ahead and purchase it anyway. Believe me - the bad reviews are true! Don't waste your money. If I could rate below 1 star, I would.
I never did. I contacted them a day later and I had a reply saying it's being made. The two items did arrived around the expected time. I hope you will be happy enough to want to keep it barbecue they put a lot of obstacles in the way if you want to return it, threatening all kinds of charges not mentioned in the Return Policy.
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