I purchased from a company showing itself as co.uk but sending hoods out from China - goods completely different to that ordered. After politely asking company to refund and getting nonsense I raised a dispute to PayPal who protect sellers? My case was clear cut/ seller sending out rubbish - nothing like goods pictured yet I had to endure a drawn out process you reply they reply - you reply they reply- after much frustration PayPal advised I would be refunded but did not include return postage costs and rather curtly Advised you send item back giving me x days otherwise they would close dispute in sellers favour? I reminded I was not at fault and should be refunded postage- they wanted teachable return back to China - after much more frustration I received an email saying seller not responding to them so they will refund but not postage/ they don't refund postage / so you have a dishonest seller able to use their services giving impression all above board and they continue to allow them to trade dishonestly and catch more victims. PayPal dies not protect its members fully and does not address issue of dishonest sellers using their services. I was penalised for someone else's dishonesty. As for the tone of replies from PayPal- they leave much to be desired. Very poor customer service - they support rogues. I do not feel safe buying under them anymore and will be reviewing my options in the future to pay.