I've been with this site since July 2009. In the beginning, it did take 8-12 weeks to get rewarded once I redeemed points. That's way too long for the amount of emails they send every day, but at least I was getting the rewards. Then, like everyone else seems to be saying, in June 2012, I redeemed for an Amazon gift card. I waited 12 weeks before I made contact. Then I started emailing them on the first of every month from January to June of this year. Since June 16, I have emailed them every day, and today, I filed with the BBB. We'll see what happens, but this is ridiculous!
I cashed in my points on 05/24/12 and 03/13/2013 for a $25 Walmart gift card and a $10 Amazon gift card. I have yet to receive either of these items. I have emailed the company multiple times... they never respond. Giving this company 1-star is more than what they deserve.
I as well have been a member of this site for many years and have received many reward cards over the years. But no longer! I redeemed points for 2 cards 6 months ago... I have emailed their lack of customer service many times with no response. After reading all the complaints I now realize the company is just a scam now. Years ago I would have gave praises an said join... now I say don't waste your time!
Terri
I really don't even want to give it one star but I have to or the review won't go through. I'd be very wary of this site. I've been with this site since they came on the internet(a couple years now). Last Sept./Oct.(2011) I had finally saved up enough points to redeem for a $25 Walmart Gift Card. But, until this day(9 months later) I still haven't received anything! I have tried contacting them several times each month starting Jan. 2012. At first I received a reply that said its still being processed and it will take a little longer. But, every time I contacted them since, I haven't receive one reply. I'm still holding out hope that one day I'll receive the gift card but with so much time going by and now they won't answer any of my emails, I kind of doubt I'll ever receive it. Plus, now that I see this same thing has happened to so many other people, I really doubt it. I think you'll just be wasting your time with this site. They seemed legit when I first started with them(a couple years ago) but I don't know what happened in the meantime, they really went downhill. I'd stay away from this site, you'll just be wasting your time.
Updated in comment below...
I cashed in points for a gift card it's been over a year never recieved it. I have contacted them with no reply
You take a chance with this site for sure. I worked for numerous months earning points on this site and finally earned enough for a Walmart Gift Card. I redeemed points on 1/4/12 and waited due to the site said that it would take 8-12 weeks. I thought that was a long time to wait in the beginning but it was their policy so I waited patiently. It is now 4/21/12 with no Gift Card at this time. I contacted them twice in the past two weeks with no response. This is ridiculous and they should not have a website if they are not going to follow through on their rewards. I am a member of many other sites and have never had a problem like this. I spent much time and effort to earn the rewards and now feel betrayed by this site.
THE WORST
It looks like we all agree. This is a terrible site. I have been waiting 5 months for my Amazon e-card to arrive. From reading all of these comments it looks like my e-card will never come. They stopped replying to my emails 3 months ago.
I have been a member of this site for a few years even though it took a long time to earn enough points to cash out. I don't know what has happened to this site because I have cashed out a couple of times before and although it did take 8 weeks to get my reward I would always get it. I cashed out for a $25.00 Walmart gift card in November 2011 and it is now June 2012 I have sent them many emails and the first few would come back saying we are working on the site to make it better so just be patient and now they just will not answer my emails at all. This site is now a SCAM and you will not get your reward.
I started reading emails and doing surveys on this site because it was recommended by a blogger. Last November I finally redeemed my points hoping to use them for Christmas shopping. Have never received them. I emailed them and contacted BBB. The response I got from the BBB was they could not contact them. I just realized today that it had been a while since I received an email. Looked them up and it says they are experiencing difficulties and that rewards had been sent. Doubt we will ever see a reward.
Been with them quiet a while and they used to always pay, but have been waiting on a 25 dollar gc since march and they will not even answer back. I was depending on this gc for kids school, what a dirty bunch they have turned out to be!
Like everyone else, I too tried to redeem my hard-earned points for a $25 Outback gift card in the beginning of March 2013. I waited 3 months and nothing, despite numerous emails to them etc, I never received an email back. I filed a dispute with the with the BBB, which is under investigation right now. Yes, in the past the BBB was satisfied with Reward Port's answer that it may take 8-12 weeks+ to receive a reward, but that was when people were still receiving them. Sounds like no one has received rewards for at least a year, according to the reviews on here, so the BBB may be dealing with a more serious complaint now. I won't delete my account because I want the proof of my earnings etc, but I send the rewardport emails now to my spam folder... hopefully someone will start a class action suit against these losers :/ What a waste of everyone's time and effort!
I redeemed for a $25 Walmart card in June 2012 and then for an Amazon e-card in January 2013 and still haven't received either. I emailed their support email and even looked up their phone number and called it but it was disconnected. Why is it that they are still doing business but they are treating us like this. I have been doing surveys and such for over 9 years and NEVER had any of them treat me this way. It seems that I can't get their attention. I go to my profile and it says that my rewards are still pending. Pending for what?
Have been waiting since Nov. 2012 for a $50 Walmart card. They do not respond to inquiries at all. I even tried getting the New Jersey Better Business Bureau involved because I saw at the bottom of a Reward Port email a NJ address. They even gave up because they could not get a response. I have now turned it over to the New Jersey Consumer Affairs Dept and am waiting to see if they can help. I think if enough people contact Consumer Affairs in New Jersey it might get some action.
I have ******* points & when I sign in it says "unable to find an act with that e-mail address. Check the address or regester a new act." There goes all my points. THATS WHAT I CALL CUSTOMER apreacheation. THANKS Reward port.
I have redeemed points for 2 Walmart gift cards in the past with no problems. Then in October 2012, I redeemed points for another gift card and still haven't received it. No response to emails. I don't click on their emails anymore. I advise everyone to stay away from this site - - don't waste your time. The BBB won't do anything.
File your complains with bbb. I was with rewardport for a few years, got several $25 gift cards. Last one was total pita. I waited patiently for ~4-5 months before contacting customer service. No response. I ended up filing a complain with bbb and received my card after that. I am done with rewardport, but it's sad to see another site going down.
I have belong for a couple of years. I received a Wal-Mart card first time requested $25.00 Since NOV. 2011 I have requested another $25.00 card and it has set in pending all this time. I receive 1 note April of last year telling they would get to me as soon as possible. Well I am still waiting! Sadder yet is I have racked up over ******* in all. 30 letters no answer. My pc. Had to be worked on & I rec. It back and could not retrive my password. I started all over again, new name & password. Started up again over1000 pts. Can not get in touch with them BOY am I screwed! Almost all other survey companys worked with me & changed me over.AM I STUPID OR WHAT? It may take longer to get points but " my points" is my favorite and they treat you right. Chris
I ordered a amazon gift card november 2011 and now its march 2012 seriously its still pending i emailed them 3 times nothing -_- worst site i got a feeling i wont get my amazon card this is the worst site ever
After doing everything that they ask me to do they committed fraud. You have some surveys or receive free offerring and i took them.and you get so many points then you suppose to redeem your points in exchange what you have enough points for and mind was a 50.00 gift card for any restaurant. But instead they deleted me from their website.and i receive nithing. When i try to log in it want let me. They are down right wrong for what they did. I say nothing but fraud.
I have read thousands upon thousands of emails from them, i am 200 points away from my25$ and for two days no emails from them, and before my mailbox was overflowing with emails from them to read, dreadful site, wish there was something we could do about it, a waste of my valuable time, been a loyal member for 8 years, terrible, shame on you reward port!
Answer: Reward port.com is a SCAM. Do not waste your time answering their surveys... they do not pay as promised. RIP OFF!
The company's reputation has significantly declined, with numerous customers expressing frustration over delayed rewards and unresponsive customer service. While some users previously enjoyed redeeming points for gift cards, a common sentiment is that the site has devolved into a scam, with many waiting months or even years for promised rewards. The lack of communication from customer support exacerbates these issues, leading to widespread dissatisfaction. Overall, the feedback highlights a troubling trend of unreliability and poor service, overshadowing any past positive experiences customers may have had.
This summary is generated by AI, based on text from customer reviews