From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Revzilla continues to do a fantastic job. I shop the 'zilla first… and always regret it when I don't.
Received everything I ordered on time and items exactly as described. One of my go to sites.
I was very pleased with my order. Tires arrived extremely fast and I was ready to ride. Will definitely be ordering more products.
If ya tell me the shipping is going to be weeks I'll be happy but if you say a week and it takes two im bummed
Happy again now I've got my helmet
Got very good advice on sizing my Alpinestar boots and good advice regarding Level 1 vs 2 back protector
Good advice from Chat and very user friendly platform
I placed the order for the tire and received it the very next day!
Web site was easy to navigate.Had the product I needed in an all in one kit.
My orders from revzilla are also super fast, and stupid simple. And shipping is always on point.
RevZilla has the best quality of products and fast shipping.
Muy confiables y rápido servicio, les recomiendo 10/10. Llegó a tiempo bien empacado sin ningún daño y producto origina l
Was kept in delivery loop as requested because I have two different addresses one ups other post office
Will tell you after I receive item. It cannot be shipped USPS or would need different address
Ordered parts for a ICON helmet and received them faster then i was told they would show up. Awesome service.
Your site makes it a simple purchase, start to finish, love it.
Revzilla web site says NO HASSLE RETURNS - Return any unused item within 90 days for a full refund. I purchased a Helmet and communication package - it didn't work no sound came thru the built in speakers. I contacted Revzilla to do the return - they sent me to Sena the comm unit maker. After Sena agreed this is a problem they issued an RMA for Revzilla, next I receive email from Revzilla to send photos and description of problem - done. Revzilla replies we refer our warranty to the Helmet manufacturer - this is their number for you to contact to resolve your issue. This process is non-sense (I'm keeping this clean and family friendly) Revzilla does not make returns easy - I purchased this helmet and comm unit for an upcoming group ride and Revzilla could easily accept my return and send me another unit - now I'm forced to deal with the Helmet manufacuter return process.
We’re sorry to hear about your experience. Prior to installation, we're absolutely able to assist with issues like defects or damage. However, once an item has been installed, it falls under the manufacturer’s warranty policy, and any resolution would need to be handled directly through them. We understand this situation is frustrating and appreciate you reaching out to share your feedback.
Haven't installed the tires yet, but I've heard great things about them. Excited to try them out
Placed an order and in transit package was crushed and an item fell out. Not only did revzilla take care of me they over nighted the item to me to make sure I had the part for my trip! This is what customer service is! Thanks guys!
Great experience. Website is easy to navigate, good selection of products. Would like delivery to be quicker, and free ;)
I do appreciate I was able to find the grips I was looking for, and they appear to fit so far. Price was very reasonable.
I couldn't get into my account even by resetting my password, as I didn't receive anything back by E-Mail. I then ended up checking out as a guest, and it pulled up my account information. This must be I have an account. Just frustrated.
Ordered my stuff on Monday. Had it here Thursday. I be happy!
Excellent customer service and product! Street and Steel Oakland jeans fit perfect and are my go to for riding now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Totally understand where you're coming from—expectations make all the difference. We’re really sorry for the delay and any frustration it caused. Unfortunately, there have been some recent carrier slowdowns that pushed the delivery out further than expected. We're glad to hear your helmet finally arrived and that you're happy with it now! If you need anything else, we’re here to help.