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RevZillaReviews 13,520

4.7

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


revzilla.com
Founded in 2007
+31
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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,471
quality
10,518
This company responds to reviews on average within 4 days

Instant Feedback

115,420 reviews
Missouri
1 review
0 helpful votes
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Saved the motor
March 16, 2023

Must have motor covers get the full quality/shipping great. Had a low side bike slide about 100 feet and that cover saved the motor very minimal damage to bike just replace of sliders and cover. Posting a pic of cover that saves motor.

Date of experience: March 16, 2023
Pennsylvania
1 review
0 helpful votes
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After speaking with the rep about the Cardo system for my helmet so I could communicate with my buddy I purchased one. My wife decided she should have one to! So I called and spoke with customer assistance got the Cardo Duo Pack ordered he gave me the RMA# including my discounts(military) which is another reason I deal with Revzilla and prepaid shipping label. As soon as I received the first one I immediately shipped it back and in the next day I received the Duo Pack and was notified they had received the other and my account was credited. What a great no hassle experience and great products.

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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Always great dealing with this co
March 16, 2023

I had an issue where the product got damaged in shipping and never delivered. I made one phone call and they were able to expedite the product to me within days. Super easy interaction. Zero complaints.

Date of experience: March 16, 2023
TT
1 review
0 helpful votes
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Great Gear, Great service
March 16, 2023

Revzilla has the one the biggest assortment of gear and the best prices. I can always find new gear or replacement parts easily.

I needed a replacement back protector for my racesuit. I was unable to get it from the site I bought it from. I went straight to Revzilla and found it easily. As a member of their RPM it was delivered in two days.

All the information on their site allowed me to buy it with confidence that it was the correct part tho if I needed to return it. Thoroughly happy with my purchase and the ease of using Revzilla

Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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Shoei and Sena
March 16, 2023

I shopped, I ordered, I paid and you delivered. Nuff said

Date of experience: March 16, 2023
Maine
1 review
0 helpful votes
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Sun glasses
March 16, 2023

5 to 7 days before shipping is way to long.Most company ship within 12 hours or less.I inquired as to where my order was and it seemed like they where had no time for me.I really like my new glasses.

Date of experience: March 16, 2023
North Carolina
2 reviews
0 helpful votes
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Order it and forget it they take care of you
March 16, 2023

They're great once I was missing a few small parts when I called and showed them a picture they immediately sent me the missing parts thanks

Date of experience: March 16, 2023
Virginia
1 review
0 helpful votes
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Not everything is the perfect fit.
March 16, 2023

...And thankfully RevZilla's customer support understands that. The "perfect" boots I chose, weren't the perfect fit. And as much as I wanted to keep them, they just didn't work for me. The return policy is easy and efficient.
They continue to be my go to source for all my motorcycling needs.

Date of experience: March 16, 2023
New Mexico
1 review
1 helpful vote
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Happy returning customer.
March 16, 2023

Revzilla has been a great source from beginning my journey as a rider and progressing into upgrading my gear for protection and more personalization. Great reviews from costumers and video reviews by the knowledgeable staff. Fast shipping is a plus as well.

Date of experience: March 16, 2023
Georgia
1 review
0 helpful votes
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Kinda disappointed
March 16, 2023

Well, I was looking into the membership and it sounded good so I went on and bought it, to find out that it was really 2 day shipping. I had a set date to go out of town and had to jump a lot of hoops to cancel my order and buy these items from another company that offered the true 2 day's shipping. Be a little more clear on benefits. That's all

Date of experience: March 16, 2023
Maja B. RevZilla Rep
over a year old

Hi Edward,

We are sorry to hear the Riders Plus Membership wasn’t the right fit for you. We do go over your benefits as an RPM member in detail in the RPM page here: revzilla.com/rpm-faqs
Please refer to “Are there restrictions on 2-day shipping for RPM subscribers?” where we explain 2-day shipping.

Please reach out via cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service if you have any additional questions!

Missouri
1 review
0 helpful votes
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Order still not complete
March 16, 2023

Been over 2 weeks and my gloves still haven't shipped

Date of experience: March 16, 2023
Maja B. RevZilla Rep
over a year old

Hi Andy,

We’re sorry to hear you are still awaiting your order. Please reach out to cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service so we can assist you further.

For more information on processing times and shipping timelines, please go to revzilla.com/shipping-policies.

Texas
1 review
1 helpful vote
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Review
March 16, 2023

I have used RevZilla over the past few years have never been disappointed in the quality of product how fast it shipped in customer service

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Color in pictures does not match the product
March 16, 2023

I recently purchased a pair of Tech 7 boots pictured white and yellow online and when they arrived they were blue and Orange. I ended up returning them and when I went to reorder they were out of stock. I've since purchased these boots on a different site.

I also ordered a gas tank that a although said it was orange in the description, was pictured as red (the color I wanted). When I opened the box it was not even close to the picture and was KTM orange.

Buyers just be aware that the pictures are not going to accurately represent the product you are ordering.

Date of experience: March 16, 2023
Maja B. RevZilla Rep
over a year old

Hi Brandon,

We are sorry to hear you received the incorrect product. Please get in touch with our Customer Service team so we can get you sorted.

You can contact us at cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service.

New York
1 review
1 helpful vote
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Return/replacement done right
March 16, 2023

Had been eyeing the Merlin Yoxall II jacket for months and finally pulled the trigger. I was very psyched to be getting the perfect combo of functionality, protection and style. Recieved it and a snap came off the first time I put it on. One call, an email and a trip to the UPS store, and a replacement jacket arrived quickly. Awesome, responsive service - and a great jacket that has let me keep riding this winter. Revzilla rocks.

Date of experience: March 16, 2023
California
1 review
1 helpful vote
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Super easy ordering
March 16, 2023

The ordering system is easy and efficient, and the shipping updates are very helpful. Thank you!

Date of experience: March 16, 2023
North Carolina
2 reviews
1 helpful vote
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Always a Great Experience
March 16, 2023

I purchased another pair of Sidi boots. RevZilla had what I wanted in my size and had it on my porch in record time.

Date of experience: March 16, 2023
Florida
1 review
1 helpful vote
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Satisfied customer
March 16, 2023

As always very good service! Stuff arrived on time.

Date of experience: March 16, 2023
Oregon
2 reviews
0 helpful votes
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Very happy with my RevZilla experiences. I highly recommend.

Date of experience: March 16, 2023
Texas
1 review
1 helpful vote
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OK at best
March 15, 2023

Revzilla has a huge presence in the motorcycling community. They have a large selection of products, fast shipping and easily reachable customer service reps. From my perspective, they are a leader in the motorcycle products space, at least in the US. However, they 100% filter their reviews. I wrote a few honest ones on products that weren't great (2-3 stars) that were never posted on their site. If they did that to me, they do that to others. In fact other reviews here have confirmed the same.

Also, they don't let you update earlier reviews so can't come back later and provide updates after longer product use. And they don't let you do another review if you already did one for the same product. Finally, their return process/policies aren't great. I have a few examples but the best one is when I was asked to take photos of a product that I was trying to return well within 30 days of purchase. This was for a product that came defective. Even if I used it, which I didn't, shouldn't I be able to return a defective product no questions asked?

Date of experience: March 15, 2023
Maja B. RevZilla Rep
over a year old

Hi there!

Thank you for taking the time to provide us with some feedback.

Some product reviews need to be moderated before posting on site and a large backlog can build up, especially during our busy season. This means we’re playing catch up the rest of the year and some reviews can be missed. After all, we are human!

Rest assured, this is on our radar and we are actively working on a more efficient way of getting reviews posted a lot quicker.

Per our Return Policy, damaged packages and/or defective products are not standard returns, and need to be processed differently, which is why we ask you contact us right away in those cases. We require photos for other departments so the items can be processed properly once they reach our warehouse.

If you have any questions, please feel free to reach out via cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service.

Washington
1 review
2 helpful votes
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The online store is massive, but with mostly sub standard brands and items for sale. The prices are expensive compared to EU sellers like ChromeBurner, FC-Moto, Urban Rider, etc for the same thing. Even including shipping and customs the overall price difference is quite significant. They offer free shipping over a certain amount, but the shipping provider that they use is slow and more than likely to loose the packages, adding to final delivery times. I have had packages delivered from EU, with free shipping, and needing a customs clearance faster than ordering something from Revzilla. The customer support is generally helpful, but it's a hit or a miss depending upon your issue. The parent company for Revzilla has acquired CycleGear, and J&P Cycles as well leaving little to no price or product range competition.

Date of experience: January 4, 2023