About the Business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy navigation to find parts for my gen 3 klr, found a great large top case that can fit two large helmets that looks great. I have new foot pegs, leovince muffler. And a gear shifter but haven't installed yet. Great riding gear too!
Purchased a new battery to replace existing, worked out perfectly. Also found out my current battery charger was for automotive vice motorcycles so purchased a compatible charger. Everything works exceptionally well and great quality. When talking on the phone with customer service, they were really friendly and extremely knowledgeable and ensured that I got the correct products for my needs. Will definitely shop here again!
Puchased a Puig headlight protector; it came assembled. All I had to do was mount it; which I did. After a 40 mile ride I returned home and 2 of the 5 screws fell out. Chatted with Revzilla customer service. They directed me to call Puig customer service. Which I did. The Puig rep asked to send an email. Which I did. That was about 3 weeks ago. Chatted with Revzilla (the retailer) again today and they said I could not return the defective product. Sent another email to Puig. Doubt that will go anywhere. Yup; it's only about $.50 worth of screws; but guess what; you're only as good as your last customer service experience. I've spent about $2k with Revzilla this year before this experience. And that's all
Their going to get from me. Actively searching for another online retailer. So yes; you will not be getting potentially thousands more $$$ from me because of 2 screws.
Took some time to reach me but received the items in good condition
I ordered a pair of Klim K Fifty 1 jeans and they were a bit baggy. I returned them and ordered a pair of K Fifty 2's instead. The delivery time was great and the return process was about as easy as possible.
Always get the right part. Fast delivery. Always order my brakes and tires here.
Does the job, premium quality, chrome looks nice. Had a bad regulator and it makes a great replacement
Hi! I mistakenly bought the "wrong" helmet from RevZilla and had to return it. I really appreciated how fast and easy it was to return the item and receive the refund. I plan to purchase a great deal more from RevZilla in the coming months. Thanks for being a great company!
I ordered a new helmet and later I ordered a new headset for it. Both arrived quickly and in excellent condition
Always a pleasure buying something off this site the parts always fit the model
Received my order quickly after it shipped but it took a full week to reveice prior to actually shipping (even though the site claimed to ship in 1-2 days)
Showed up earlier than anticipated. Really makes riding at 50+ more enjoyable, quieter, and more comfortable.
Fast shipping. Easy returns on an earlier purchase from this site. Prices seem a little higher than other sites. But with this site you have full peace of mind about shipping, customer service, etc.
The boots came so fast the only explanation was that Revzilla knew I was going to order them before I did. Good thing too since my dog ate my last pair.
Great selection to choose from and the videos / product reviews helped you understand the products.
Got my order delivered in a ridiculously quick time. Always have a good experience when I use your services.
I recently ordered a new helmet, actually two. Not sure which to keep and wear, I called for help. They helped me to understand which fit better and why, then handled the return for the helmet which was not the right fit.
I ordered this pinlock insert to test on my Strada ii since there was no indication if the proper fitting item will ever be in stock. I've waited over a month at this point and it's disappointing that there is no indication of if there will ever be a replenishment of the Strada ii pinlock. It seriously devalues the Sedici brand if one of the main selling points cant be used.
Never new when part was being delivered. Tracking stated delayed and date would be scheduled soon. I never received a delivery date...part just showed up
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Scott, thank you for taking the time to leave us a review.
Unfortunately once an item has been installed, it is considered used and can no longer be returned. In the instance of a defective product, the item would need to go through a warranty process which is handled directly by the manufacturer in the case of Puig. We apologize for the inconvenience. It looks like our team members offered you some store credit as a courtesy for the issue.
Please send us an email to cs@revzilla.com if you have any other questions or feedback.