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RevZillaReviews 14,371

4.7

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,629
quality
11,363
This company responds to reviews on average within 4 days

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119,520 reviews

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Indiana
1 review
0 helpful votes
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Shipping was a nightmare
April 10, 2024

It wasn't revzilla's fault but fedex is a mess and it took me calling and getting mad for them to actually deliver it since something about the shipping label got messed up. I was about to cancel the order and go somewhere else and it makes me not want to shop here again because of you guys using fedex.

Date of experience: March 31, 2024
New Mexico
1 review
0 helpful votes
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Givi lock core
April 10, 2024

I ordered this replacement because two of the keys broke back to back in the original Givi lock. With the new one I could immediately see they addressed the issue. The key became shorter and thicker. Replacement was quick and I now have a fully functioning Givi case.

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Speedy RevZilla!
April 10, 2024

I received my new fuel tank order the following day after I placed the order! Amazing delivery speed!

Date of experience: March 31, 2024
New Hampshire
1 review
0 helpful votes
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It Good products, easy to navigate. Just started charging battery quick and easy to do. It's still not installed in the motorcycle yet.

Date of experience: March 31, 2024
Colorado
1 review
0 helpful votes
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Once the item shipped I was able to track the item. I was not charged until the item shipped. I appreciate this as ebay does neither and allows customers to be ripped off

Date of experience: March 31, 2024
North Carolina
1 review
0 helpful votes
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Happy with purchase
April 10, 2024

I'm happy with the tires I got. Haven't had time to ride 100 miles to break them in and actually review the product. I would like it if the revzilla site selected my tire size since they know it from the make and model. It's annoying in 2024 to have to jot down the size of my tires from one part of the revzilla site so I can select the right size on other part of the revzilla site - like it's 1998 or something.

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
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After long reviews got my airbag vest. Happy with the quality and easy shopping experience.

Date of experience: March 31, 2024
Texas
1 review
0 helpful votes
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Excellent
April 10, 2024

Great as usual, never had an issue in all my years as a Revzilla customer

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
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Great shopping experience. Fast and easy to find the parts I was looking for.

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
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Great service
April 10, 2024

Great service from ordering placement to receiving product less than 36 hours including receiving on a Saturday.

Date of experience: March 31, 2024
Wisconsin
1 review
0 helpful votes
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Only 1 complaint
April 10, 2024

Love revzilla, great selection and customer service. Won't buy boots or clothes here again though, charged $10 to ship back boots that were wildly uncomfortable. Would love to give RZ all my business, but Amazon has free returns for stuff like that. That being said, you still get a 5 star review for everything else.

Date of experience: March 31, 2024
Nevada
1 review
0 helpful votes
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Excellent website.
April 10, 2024

RevZilla website is easy to navigate and place orders, very good.

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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10/10 will do again
April 10, 2024

It's my second order it's ez and it came a day late but I was warned that might happen with the weather

Date of experience: March 31, 2024
Virginia
1 review
0 helpful votes
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Fast shipping, great products
April 10, 2024

Very happy with the entire site experience, shipping is faster than expected and the products are top-notch!

Date of experience: March 31, 2024
Arkansas
1 review
0 helpful votes
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Great service
April 10, 2024
Updated review

Great place to shop my oil that I ordered had some busted bottles RevZilla instantly replace them and ship them out same day with no cost at all just a great place to shop great prices great people great services

Date of experience: March 31, 2024

Great always is
December 16, 2023
Previous review

Great always is

Date of experience: December 16, 2023
Pennsylvania
3 reviews
0 helpful votes
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Great selection and fast delivery!
April 10, 2024
Updated review

3 clicks and my gear was on the way! I will definitely be back for more!

Date of experience: March 31, 2024

Great selections and prices!
April 2, 2024
Previous review

Great selections and prices!

Date of experience: March 23, 2024
North Carolina
1 review
0 helpful votes
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I ordered an MX-9 helmet on a Wednesday at 7pm and paid extra for expedited shipping. By Friday afternoon I still hadn't received a shipping notice, so I called RevZilla and was told that it was shipping that day, but wouldn't be to my house until Monday... I was told that I "ordered past the shipping deadline on Wednesday." There is absolutely no information on the website that indicates there is any sort of expedited shipping time cut off, but apparently there is.

When I called customer service I was told this and was also told that I should have known that RevZilla doesn't ship on the weekend... I in fact did know this information and it was the entire reason I paid for expedited shipping. Thankfully I was given a refund for paying an expedited shipping fee for something that showed up 5 days later instead of in 2 days or less.

RevZilla needs to do 2 things:

1- Make it very clear to customers that their company has a time where they stop filling orders for the day. (I could have just ordered off Amazon)
2- Work with a shipping company that ships things on weekends. As an online retail company in 2024 it makes very little sense to only be shipping things 5 days of the week, or having a cutoff time for orders considering that most people only have the weekends or week nights to shop online.

Date of experience: March 31, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Mexico
2 reviews
0 helpful votes
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The Best Service!
April 10, 2024
Updated review

Great service, great prices, a good selection of ítems to choose and of corse the Zilla cash!. Keep up the good work.

Date of experience: March 31, 2024

Always the Best service, prices and quality
December 2, 2023
Previous review

Always the Best service, prices and quality.

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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No issues
April 10, 2024

From every transaction I seem to find what I need and it's always available and gets to me fairly quickly especially my last order literally the next day

Date of experience: March 31, 2024
Kansas
1 review
0 helpful votes
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Africa Twin Part's
April 10, 2024

Great website and easy to use. Part's was as expected.

Date of experience: March 31, 2024