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RevZillaReviews 14,118

4.6

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,574
quality
11,115
This company responds to reviews on average within 4 days

Instant Feedback

118,334 reviews
New York
2 reviews
0 helpful votes
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Motorcycle
July 15, 2024

It was what I needed and wanted. Bigger than what I thought. I am using for a cake decoration for an 80th birthday.

Date of experience: July 5, 2024
Japan
1 review
0 helpful votes
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Usually very happy
July 15, 2024

I usually have no complaints, but this time I was a bit disappointed that the size recommendation was pretty far off. I always trust them since I started using the site, but this time my helmet is so tight I probably have to return it, and that's going to be expensive and almost negates any money I saved by using revzilla instead of buying at a store near me.

Date of experience: July 5, 2024
Oklahoma
1 review
0 helpful votes
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Fantastic product!
July 15, 2024

Well made, sturdy, gives me great comfort to know my son will be protected by these pants! Fast shipping!

Date of experience: July 5, 2024
Ohio
2 reviews
0 helpful votes
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Not RevZilla, but Mastercraft. Had my OEM replacement front turn and lights. While the photos indicated they did not have Stems with Bolts I just assumed they did. They Did not. Instead of take old off put new on. It required removing old, using Old bolts.

Date of experience: July 5, 2024
Washington
1 review
0 helpful votes
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Vance and hines slip on exhaust
July 15, 2024

Quick delivery, good price, received same product as it was shown in the description. Delivered in 3 days which is pretty quick service.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
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Consistent and reliable
July 15, 2024

My Oxford lock came on time as scheduled without complications.

Date of experience: July 4, 2024
Maine
1 review
0 helpful votes
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Fast shipping top gear great price. What else can you ask for in a vendor

Date of experience: July 4, 2024
Washington
1 review
0 helpful votes
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Schuberth pinlock visor lens
July 14, 2024

Should have gotten a new visor lens a long time ago. It really helps to be able to see.

Date of experience: July 4, 2024
Colorado
1 review
0 helpful votes
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Great customer service.
July 14, 2024

Great customer service. I had a product not ship and they sent me another. Great service.

Date of experience: July 4, 2024
California
2 reviews
0 helpful votes
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I was looking for a summer jacket that was comfortable to wear in hot weather and still offer reasonable protection. I was able to find the Joe Rocket Analog Jacket at RevZilla. The description, price and free shipping were key factors in this purchase.

Date of experience: July 4, 2024
Minnesota
1 review
0 helpful votes
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GIVI windscreen
July 14, 2024

Nice product, quick shipping, packaging was open and box crushed but no damage to windscreen thankfully..

Date of experience: July 4, 2024
Pennsylvania
1 review
0 helpful votes
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Philadelphia store
July 14, 2024

I didn't realize you where so close when I did my first purchase online for my helmet. But for other stuff i went to the store once I found out. We on a sat and everyone there was great and very helpful to were my wife,son and I stayed even longer just to chat. They even let my son sit on the r6. It's a 45 min drive for me but I will make the trip everytime to buy something before I order on line (even though im a zilla memeber and when i order on line it comes next day). But If they don't have in store then I will order online. But that also makes returns easy for me. I am tall and skinny so getting the right size for me is a little hard but yall made it easy. Awesome crew!

Date of experience: July 4, 2024
Colorado
1 review
0 helpful votes
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Slow shipping
July 14, 2024

My package took along time to get to me. Prices are decent.,,...

RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2024
Kimberly E. — RevZilla Rep
over a year old

Took a look at your order and do see we shipped the next business day as promised. We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue.

Washington
1 review
0 helpful votes
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Helmet Lock
July 14, 2024

Good. Professional. My package was lost mistakenly token. I contacted RevZilla to determine if they had taken a picture.

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
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Good product
July 14, 2024

Wheel chock works great, better if secured to the floor, otherwise need something or someone to keep it from sliding. Otherwise good product

Date of experience: July 4, 2024
Rhode Island
1 review
0 helpful votes
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I am very pleased with the helmet. The jacket I had was perfect for me, but is evidently no longer available. The new one will serve the purpose well, but I preferred the old one.

Date of experience: July 4, 2024
Michigan
1 review
0 helpful votes
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Great site
July 14, 2024

Great selection, great prices and very quick shipping. Revzilla has become my go to for parts and gear for my bike

Date of experience: July 4, 2024
New York
1 review
0 helpful votes
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Return
July 14, 2024

Frame slider bolt immediately snapped. My disappointment is in the return process. I took a picture and submitted the snapped bolt- you really want me to mail it back before you ship another? I'm clearly not trying to scam you. I'd prefer to just have a new item shipped and throw the first in the trash.

Update- RevZilla shipped a new one, and that's great customer service! Thank you!

Date of experience: July 4, 2024
Kimberly E. — RevZilla Rep
over a year old

We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be contacting you shortly so we can work to resolve the issue.

Costa Rica
1 review
0 helpful votes
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Amazing services
July 14, 2024

No issues or complaints, boxing came as it should. All pieces were there

Date of experience: July 4, 2024
Pennsylvania
1 review
0 helpful votes
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RevZilla is great but...
July 14, 2024

I really wish RevZilla would tell you where your product will be shipped from. I live in Pennsylvania, an hour away from their showroom but parts sometimes come from California. That's a 4 day shipping different. It would be convenient to know when your part will be in when your bike is on the stand. Otherwise great company.

Date of experience: July 4, 2024