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RevZilla

Overview

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,437
quality
10,264
This company responds to reviews on average within 4 days

Instant Feedback

114,364 reviews
+31
How would you rate RevZilla?
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New York
2 reviews
0 helpful votes
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High caliber company
June 11, 2025
Updated review

Revzilla runs an impressive operation. The abundance of detailed customer reviews and in-house product videos makes it easy to make informed decisions. Everything feels thoughtfully designed and user-friendly.

Date of experience: June 1, 2025

Super helpful guides and comments
May 27, 2025
Previous review

Super helpful guides and comments

Date of experience: May 17, 2025
Ohio
1 review
0 helpful votes
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Great Company to deal with.
April 11, 2025

I ordered wrong item.
Reordered it, Sent wrong one back without any restocking charge or shipping cost with full credit.
Not many companies today give that good of service.
Would not hesitate to order in future.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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New helmets
July 9, 2025

Ordered new helmet based on size of current in use. Went with a different brand than I currently have and fit was a little too snug. Quick and easy return. Reordered helmet in next bigger size and fit is great

Date of experience: June 29, 2025
Washington
1 review
0 helpful votes
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Great
June 13, 2025
Updated review

Received items quickly. One item was shipped out first and got that fast. Second item was held up by FedEx for three days and their hub but still received the day after original delivery date. Overall very satisfied

Date of experience: June 3, 2025

Everything was easy to find
June 1, 2025
Previous review

Everything was easy to find

Date of experience: May 22, 2025
Hawaii
1 review
0 helpful votes
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Top Quality Service
May 26, 2025

The website could be easier to navigate and a little more user-friendly, but all-in-all I was able to browse a large select of motorcycle, ordering was a breeze, and order was sent out for delivery right away.

Date of experience: May 16, 2025
Ohio
1 review
0 helpful votes
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Perfect
July 5, 2025

Everything about the website is perfect. Easy to find what I'm looking for. It's easy to place an order and the cart is very descriptive of what you are ordered and the tracking updates via email are perfect. The only one thing I could say is the order email doesn't divvy up each items total as a receipt. But very happy and all items are in perfect condition. Thanks!

Date of experience: June 25, 2025
Ohio
3 reviews
1 helpful vote
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Revzilla Rocks
June 13, 2025
Updated review

My wife needed a new helmet. Shopping online for a helmet manufacturer is like buying shoes online you have never seen or tried on before. Revzilla made it easy to use all the guides available and then select one. It was 2 small even tho was the same size as her old one. Different manufacturer, different sizing. We. Sent it back and they sent a different one she felt would work better and so far it has. Revzilla has been very Pro customer service and is why I am a customer.

Date of experience: June 3, 2025

It was Easy Peary
October 21, 2024
Previous review

It was Easy Peary

Date of experience: October 9, 2024
Arizona
1 review
0 helpful votes
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My experiences with Revzilla have regularly been productive. I am able to set a specific motorcycle for which I am searching accessories, as well as the type of riding equipment for which I have interest. If in stock, I can quickly and easily make a purchase, and typical delivery times are reasonable. I rarely have any issues, and the Revzilla team are typically there to assist as best they can.

Date of experience: April 17, 2025
Colorado
1 review
0 helpful votes
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Great Customer Service Interaction
June 15, 2025
Updated review

Went to Revzilla to buy replacement tires, my preferred brand were out of stock, so used the on-line CS agent to fid out if there was an expected date for them to return to stock. They were not able to provide that information, but discussed my requirements and if I would be open to alternatives. After an informative discussion they gave me a recommendation that I went with.

Date of experience: June 10, 2025

Easy to find the OEM part I was looking for
June 9, 2025
Previous review

Easy to find the OEM part I was looking for,

Date of experience: May 30, 2025
South Dakota
2 reviews
0 helpful votes
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Great place to shop
July 12, 2025
Updated review

I love how easy shopping at Revzilla is, my only wish is they would carry more and make it easier to filter to CE slide rated gear. Lots will say CE rated but it has to do with the color or something like that and not the official slide rating.

Date of experience: July 2, 2025

Always a great experience to shop at Revzilla
March 11, 2025
Previous review

Always a great experience to shop at Revzilla.

Date of experience: March 1, 2025
Virginia
1 review
0 helpful votes
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Improperly listed item- return process
May 18, 2025

I looked up an item using the tool on their website to shop for items that fit my bike specifically. This was advertised as an opened box item.
When I received the item there was no way it would fit my bike. The return process was easy however I had to pay almost $10 in shipping. I added comments to the return explaining that I should not lose money due to their website error however I got zero response and they took the $10 out of my refund.
I specifically mentioned that this was listed as open box. I am assuming that someone else had the same issue and Revzilla did not correct it.

Date of experience: May 9, 2025
Turkey
1 review
0 helpful votes
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Fast Delivery
April 20, 2025

I have placed an overseas order. Customer service wrote me that it usually takes 10-14 days.
I wrote back saying that I will not be at the address after ten days and it will be a problem for me. I asked for their help to accelerate my shipment with a sense of urgency.
I have received my package in 8 days for Scotland.
Fully delighted about their understanding and service quality. Customer service employees are Jonathan R and Karl S.

Date of experience: April 10, 2025
Texas
1 review
0 helpful votes
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Hiccups in the process.
June 23, 2025

I ordered my tire on a Saturday. Monday my credit card was charged but I didn't get a shipping email as I normally do. Tuesday I went online to your chat box. After providing my order number I was informed there was a delay in shipping and it would be shipped as soon as possible. (My card was charged Monday.) Wednesday I get a shipping email with tracking number. I checked tracking number and my tire shipped on that Monday my card was charged. So your right hand didn't know what the left hand was doing? This is not my normal experience ordering from ya'll.

Date of experience: June 13, 2025
Kimberly E. RevZilla Rep
3 weeks ago

Darrell, thank you for sharing your experience and for your patience as we ironed out the communication hiccups with your order. We truly appreciate your review and the chance to improve how we keep valued customers like you informed throughout the process. Please feel free to reach out anytime if you need further assistance.

New Jersey
1 review
0 helpful votes
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Not as advertised
April 29, 2025
Updated review

The supposed 10% discount code didn't work on my first order. My order was shipped in three parts. One arrived in a few days, the other took more than a week, and the last part took almost two weeks. What a disappointing experience.

Date of experience: April 19, 2025

The site wouldn't honor my first-time order code for...
April 14, 2025
Previous review

The site wouldn't honor my first-time order code for a 10% discount, so after all of that shopping and time, I didn't get any benefit for my first order.

Date of experience: April 4, 2025
Virginia
1 review
0 helpful votes
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Too Short
July 8, 2025

I wrote a positive but brief review. However, the site would not let me advance and complete because my review did not meet the predetermined minimum characters that the site prescribed I should. Forcing me to write a review of predefined length of characters is a bad move. Now you no nothing.

Date of experience: June 28, 2025
Texas
1 review
0 helpful votes
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Sending customers 9 year old tires
May 20, 2025

Ordered a tire that did not state in the product description that they were close out tires still listed above $200 and ended up sending me a 9-year-old tire then tried to tell me that y'all send out the oldest tires first but that isn't true because the last tire I purchased from you which was 2 years ago same model same brand everything the tire was dated from 2021 this time y'all sent me a tire dated from 2016

Date of experience: May 10, 2025
Wisconsin
1 review
0 helpful votes
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Repeating customer
May 18, 2025

I have used the same riding boots now twice. The booth design is very comfortable to get in and being all made made material practically waterproof. Previous boots lasted three years and are still very usable for yard work.

Date of experience: May 8, 2025
New Jersey
1 review
0 helpful votes
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Good brand selection
May 19, 2025

I like the brands. I enjoyed my boots so much I got again but in the appropriate size. I did try a different Forma boot but the Eva looked way better. Forma is a good solid brand. The boots are waterproof, CE rated and fashionable. I hope the Eva stays as their staple. The return policy is so ready breezy,

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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Slow delivery
May 4, 2025

Forma boots were as described. Fit was accurate. Price was ok. The big bummer was shipping. Not exaggerating when I say I received a quick shifter ordered on eBay from Australia, faster than I received my boots from Revzilla from Vegas. I live in NY.

Date of experience: April 24, 2025
Texas
1 review
0 helpful votes
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So far through my experience in owning a motorcycle I have looked almost everywhere online for motorcycle gear and reveille always seems to have the best prices and a great selection of options. Every purchase has been satisfying and shipped out in a timely manner.

Date of experience: April 3, 2025