From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Everything was good, went well. I received the order quickly and was assisted with the tax exempt order.
Fast shipping and great communication. I really liked the easy to navigate website.
I've spent over $5,000 easy from this company alone. Have had some pretty bad moments not going to lie but the customer service corrects issues faster than any other company I've dealt with. They handle theor $#*! and always helpful. Just got a new battery and chain tool and came sooner than estimated. Love you guys!
Great service excellent customer service, fast shipping perfect order, tracing product received in good order and exactly as described
Throttle cable technically fits, but it's 4in longer than stock. To return it would cost me money, so im going to just keep it for if I decide to go to different handlebars in the future.
Well organized and easy to find what I needed!
Top notch parts that fit perfectly. I'm also confident that I can return anything if there's a problem.
I recieved a beautiful jacket. Unfortunately it didn't fit so I had to return it. I was surprised that it was too big, since jackets for women are often 2 sizes too small. But Icon may actually be true to size. The return was easy and quick to do, so I was very pleased with this service and will be buying again from Revzilla soon!
Ordering was easy online, delivery was fast and everything was great
Customer service was top notch. Great experience as I am new to Reveille
I have ordered 4 things now and they are all top quality, priced well, and they all shipped in within a week of purchase. 10/10
Ordered from Canada and it was promptly shipped and made the border crossing without being held hostage... so its all good. Love the new brain bucket... keep the wheels down and ride it... :)
I didn't receive my order of motorcycle oil or filter within two days as stated per my membership purchased. Ordered at the same time neither arrived on time. I received notice part of it was delivered on day two but didn't actually receive them. I emailed about it and days went by with no response. Then I got a response saying per shipping notifications it appears to have already arrived. Even though I explained they didn't when I emailed. Nor had my filter even been shipped. I addressed these concerns in the email back and I received no follow up response. The neighbors brought my oil over a couple days later and then my filter arrived days after that. I received no compensation for the items not arriving in two days per my membership and not even a response to my email at all. Thanks for the products but not the service. Your customer
I was able to review products and place the order right from my phone. Delivery information was provided right away and I was kept informed on the status of the order and delivery right until the package was at my door.
Revzilla is awesome for both new and experienced riders. If you are looking to pick up your first set of gear, I wouldnt recommend anywhere else. Every product I have seen has measurement guides to ensure you get the right size, or close to it. For more fitted items like gloves, returning is as easy as printing a label and repacking the item. No more deciding which retailer to buy an item from, if somewhere has it cheaper, let Revzilla know and they are happy to match them. Signing up for a rider preferred membership also pays for itself multiple times over between the discounts, cash back, and shipping. Great company that cares about all riders.
Given my experience, I would purchase more items from Rev. They canceled my first order, but gave me more Rev Bucks, thus I purchased the reservoir which was expensive without the discount.
Excellent sale pricing on heated jacket liner! Fast processing and fedex shipping.
I bought riding pants off of RevZilla and when they came in and I tried them on the button broke. It blew my mind that the product was so cheap. Does RevZilla actually check the products that they are selling or are they just grabbing as many Motorcycle riding Products as they can to just snap them on their site? If you want feedback on your customer service reps. I would recommend having a manager that is able to tap into different conversations that are being had at the moment to ensure that the service and quality that RevZilla is saying it has is monitored to actually be true. I almost did not fill this out because you guys require for me to get my full name which I don't understand why. If you make your feedback anonymous, you might get more feedbacks from disgruntled people. In fact, I'm going to put a fake name here because I don't want anything from you and I believe and data personal protection.
We're truly sorry to hear about the experience you had with the riding pants, and we completely understand how frustrating it must have been to receive an item that didn’t meet expectations right out of the box.
While we do offer products from a wide range of brands to give our riders more options, we absolutely stand behind the quality of the gear we carry. In cases like this, we would gladly replace the item or find a resolution that works for you. Your satisfaction and safety are always our top priority.
Regarding your feedback on our customer service — we appreciate it. We do perform regular quality assurance checks and actively review call recordings to ensure our team is delivering the kind of support our customers deserve. Your comments help us identify where we can do even better.
Lastly, we understand your concern about privacy and want you to know that your feedback is valued, regardless of how it's submitted. We'll continue to work on making the process as comfortable and transparent as possible for everyone.
Thank you again for taking the time to share your experience with us — it helps us improve.
I bought some khrome werks baffles. Didn't realize they were sold as a pair. That was my mistake I must have overlooked that in the description somewhere. With cs contact they understood and sent me anorepaid label to return the unopened product, and I am awaiting my refund now. It was easy to deal with.
Item arrived, it was obvious I received an open box item. Outside packaging was ripped open, hardware was opened in the box loose (nuts and bolts). Directions appeared to be old and refolded incorrectly. Called customer, explained issue, wanted to go over the items with me to make sure everything was there. Customer service was rude and taking my complaint personally. Followed instructions given, waited a few days for them to get back to me, and when he did - the answer was. "It's all there". I was charged for a brand new item, but received a. Open box item, with no adjustments. I think Revzilla can do better. I think I'll start looking at other places, went to the company that made the item I purchased, and their price was not much different. Support is better with the main company.
Fast quick and simple always a pleasure doing business with
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it is when an order doesn’t arrive as expected — especially when it’s tied to a membership benefit like two-day shipping. We’re glad to hear you eventually received your items, though we understand that doesn't make up for the delays.