Revolut

I have two Fintec accounts one with Revolut and another with a competitor... it has been a nightmare for my business - they froze my account and have with held £15,000 - when queried i supplied all the invoice and it has been over three weeks with no resolution, i am on the verge of running out of funds for my project for my new venture when i decided to use revolut business as my bank. I have asked them to review and send back the funds to sender - my customer was happy to re send money to a different account but until he gets his funds back. I keep going in circles and am more than happy to provide you with a pdf transcript of my conversation ( SO YOU CAN JUDGE FOR YOURSELF) for anyone wanting to know how its all been going in circles, energy zapping and very stressful. PLEASE DO NOT BANK AND AVOID AT ALL COSTS

It seemed so nice at the start. The app is beautiful, the signup is quick, the card is amazing.
And then... so many small problems that all together make a bad experience overall. To top it the customer service is horrendous. I can't stand it anymore. I abandon revolut.

In general I liked Revolut. I sometimes use their B2C service, and was happy with it - so I tried Revolut Business!

I have tried to open an account for three different regular German companies. The opening process took 7+ weeks, they asked for various kinds of documents (those were brand new companies, so no history at all), finally denied the opening of one account and randomly closed another account. Nobody answers your questions, only the same answers over and over again from a customer service robot.

This is nowhere near their promise to be a modern bank. Every "old school" bank would have opened the account in days.

In Europe, there are so many competitors like Holvi, Penta, N26 etc. - use one of them, but NEVER NEVER use Revolut Business. They'll screw you and randomly close your account without warning.

Customer service is generic, nothing gets done outside their tiny job description. They will not address your issues with supervisors, nor escalate your good inputs to Executive management, as if we are not smart enough to make good suggestions. I started out paying nothing for a $1,000 dollar transfer, it then went to $2.50 per, the in 3 months to $5.00 per thousand. They charge me £7.85 for every other conversion from dollars to pounds and $16.99 a month for the card, raking in about 65 to 70 dollars a month from my use of the REVOLUT CARD. Now I can not use my REVOLUT card in certain places in Scotland because the business says, we no longer take that card. When I wrote to *******@revolut.com to address the issue with my suggestion that they address this with the business, they treated me, the PAYING CUSTOMER like an idiot, and were fake, or in a disingenuous
Fashion, condescending to me in a way that suggest they COULD CARE LESS ABOUT MY CONCERNS. Official reaction - Revolut - not recommended. They are DOA. This is my experience. This is my opinion. I have been using Revolut for over 2 years.

Use every day for payment, for invest and saving. Use every where in Europe.
Recommend for everyone.

It's a really reliable and very cheap banking service across borders. Totally awesome. Something went wrong a couple of times, customer service always helped me out, and I got my money. When you send money to Revolut, you have to add your personal id as a note. When I forgot it, I told them, and they fixed it for me to get the money anyway. I like the idea to change currencies without any charge, transferring money, having a credit card free (pay the deliver only), etc. Simply excellent!

Absolutely terrible. For no reason and with no notifications, they blocked my account. I couldn't pay bills or buy things. I contacted customer service repeatedly and waited 3 weeks for a reply. They said they were conducting security reviews and then a week later they've just terminated my account. WITH NO REASON. Keep away from them and don't waste your time or lose any of your money!

STAY AWAY!

I'm using Revolut for around a year now, on business account basis. My account is disabled for over 10 days now, as a business account using only Revout for daily bank usage im now unable to send any payments to all my service providers and I can not receive any payments from my customers.

Revolut are criminals, hurting business working with them, I already filled a compliant with the FCA and hope to see it solved soon.

Until now everything was smooth, incoming and outgoing, and still - I will never recommend anyone to use their services, do it only if you wish to loos all the money on the account at some point.

On one end they try to show themselves as a regulated EMI and on the other end they treat their customers as last priority, doing what every they want, wild west style. Not giving any time frame, not asking any question, just telling me that it can take as much as needed (years even).

STAY AWAY!

The CEO of Revolut. Francesca Carlesi. As you know I have been scammed by your client Neil G Van Luven who had previously scammed others utilising his Revolut account. Despite a multitude of communication with Revolut over this matter, your bank refused to assist any further and said the matter was closed all via your chat bot!. Since we had also alerted the FCA and Action fraud and discovered that, prior to him scamming me, he has also scammed another for hundreds of thousands which involved the Metropolitan Police.

All of this is on record but, with his background and conduct, Revolut has a responsibility to compensate when this happens, especially since he had previous form. I was told that you employ another independent entity to try to recover the funds but that they had already been sent on! This is clearly unacceptable and, whilst not wanting to go to the banking ombudsman, I feel that this is the only avenue left open to me unless you, as the new captain at the helm so to speak, are willing to try to do something about this.

With your name at the forefront as CEO of Revolut I have never even had the courtesy of a phone call from anyone and, whilst I appreciate you are an online bank, there are surely times such as these circumstances where that human element is vital!

Everything was great until I've been asked to prove my source of funds. Since I sent them my documents, no one has responded me yet. I chatted with a live Agent and that agent sent me to another agent, now I'm stuck because since I was waiting for that live Agent to respond. I've been waiting for days. How many days do you really need to verify some PDFs? How many days?

I trusted CEO of Revolut with 25 euro in 2015. Bad decision
Nikolay Storonsky sent me letters himself in 2015 and I trusted him with 25 euro.
Only one transaction in history - Revolut received 25 euro from my personal card in 2015.
In 2021 I asked to pay me back 25 euro to my private account.
No chance to receive the money. They are lying that the transfer is done but they do not send it back to me. I still see this 25 euro in Revolut application.

Revolut are scamers! I got two accounts, one personal and one business, personal one they blocked after one transaction and when i asked for what they just answer "we don't have to tell you" and another one business they taking money for registration then after you need to work they disable some functions and holding my money and siply ignoring, and again i ask they FOR WHAT and again answer is "we don't have to tell you" so dont registration on that scamer online banking! And do not do any cooperate with them! Very poor support, one answer in 30-40 minutes

Often freezes, it's very embarrassing to have your card frozen when you are about to pay... They are slow and unprofessional, they put your account for verification for months and you cannot access your money, and their trading platform is the worst! Trading there was good at first than they started increasing the custody fees, with 1116%. You get crashes and zero responsibility from their side, the charts are probably purposefully started several minutes after the market opens and if you put more than ******* still you cannot do day trading! Do not recommend use N26 and Binance and Coinbasepro

The Proof of Business is complete BS. I cannot activate an account for a month now. I've provided all requested materials such as Bank Statement, Supplier Invoice, Invoiced issued by my company, Website Ownership, yet nothing is approved! The website is still under construction, so this cannot be accepted... Most ridiculous part is that OFFICIAL GOVERNMENT PROOF of REGISTRATION is not approved as valid proof. That's the most ridiculous service. I certainly don't recommend using their services!

Their app is good, so please use them for very small amounts, i.e. If you have a trip abroad and need to pay something using the one-off card system for example, or maybe some currency transactions, they are good for that.

However, NEVER deposit large amounts with these people, they will do ABSOLUTELY EVERYTHING THEY CAN to keep hold of your money for as long as possible when you want to withdraw. Things can go well but there will be moments when you will curse the day you have made a transfer or used Revolut. Their customer service is absolutely useless (I mean the chat system) as they will on most occasions not be able to help: they will be saying " computer says no!" and that will be it. If you find yourself in an urgent situation where you really need the funds and there is an issue with Revolut you can forget about it, they will not help, nor try to do anything about it.

In conclusion, they are OK for small transactions, a few hundred here and there, BUT NEVER make them your main account, NOR use them to buy shares or cryptocurrencies. They do have a good app BUT that is it, nothing else behind to back it up with proper customer service. So, if you want to know how financial Wild West feels, go ahead and use them.

I would not recommend to use Revolut at all, because it's absolutely unclear service and terrible customer support.
1. If you bought upper plan with necessary services, you calculated cost and profit for this plan, relax, all options of this plan can be changed any time. You never get your profit.
2. If you have serious issue, you never got resolution. They can only reply by a chat and you never know what you are speaking with. I spent 7 days chatting with different people who appeared in the same chat and asked me the same questions and finally escalated my case. I was exhausted to explain the same things 5 times, and my chat is still open and I still did not get answer. I do not even know how much time else I should spend.
I just needed to transfer my trading positions to another broker, as my husband and some other my acquaintances did. However, I was not able to do it and Revolut support teams cannot advised anything, they just redirected me from account support team to trading support team and back and each of them know only part of the issue, but no one can resolve whole issue.
It's a shame.

Revolut is truly a financial revolution.

100% online bank and trading services.

THE GOOD
Easy to use
User friendly
Trustable

THE BAD
Some user reported having their account suddenly closed

BOTTOM LINE
It´s for sure one of my favorite online financial services.
I have even tried some trading and investing, and it was profitable.

Revolut requested me to verify my identity, after i have been asked to change the app pin and for this purpose to submit a selfie. It worked. I then proceeded to comply with their requirement, plus my pass, as the former had expired. Within one minute my account was blocked with a huge banner saying revolut cannot offer me the services. And there s where the tango with this shady company starts.

I inquire the customer service for days and days, each and every of the agents was giving weird explanations, basically everything, e.g. we have a problem with the app, it takes longer to prove, the sun is shining or not, whatever. And then suddenly, as I still had access to the payments made, though nothing else, I notice my balance dropped, keep on mind, while I was not able to make any payment, though no payment was registered. I add this to the conversation and this is where it went crazy, as revolut was literally bull$#*!ting me how this payment was pending for a long time, that is was reverted and then booked again. Bull$#*!. What these guys did was obviously to book the amount once I made a payment, and of course making the amount disappear from the valance, and then when the merchant was requesting revolut the money, revolut would book again the amount. On the other hand, the payment statement you can download as pdf/excell, does NOT represent the reality, as many transactions, I realised on this occasion, are missing. As I claimed this and asked for clarifications, my access to the payments in the app has been restricted, and despite my attempts, never restored under all kind of time saving excuses.

Does this smell like fraud? Well. Next time when you consider using services offered by Russian oligarch's descendents, think twice. A company cannot be SO successful, basically practicing almost no fees, unless there's some shady activity in the background. As I tried to make this public, I realised how difficult it is, whereas the reviews are astonishing good - what an amazing product, right? (All my conversations with Revolut have been accordingly documented)