Revolut

Hi,
I would like to warn you about your client Mr. Sebastian Jawulski,
Address: Sebastian Jawulski, Powstańców Śląskich 2/40,01-381 Warsaw, Poland
+48 723 10 44 77
IBAN: LT50 3250 0455 3658 4373
BIC: REVOLT21
On Facebook, he claimed to be a watch repairer.
On March 22,2023, I paid him 305 euros to repair a Leonidas watch.
On June 1,2023, I paid him 165 euros to repair the Rolex gold hinge.
Both payable by bank transfer to the above account.
I last contacted him on June 25,2023 on Facebook, here are the conversations.
July 10,2023, 22:11
You feel
Yes, but it's taking you too much time, you've had my money for months. I am not satisfied with your services at all. Where is Leonidas?
July 21,2023, 00:29
Sebastian
Sebastian
Sebastian Jawulski
Rolex is ok
July 21,2023, 2:50 p.m
You feel
Very good, but when you ship the 2 watches you are holding? I have others to repair, but no upfront fees are allowed. Fix
July 25,2023, 4:12 pm
Sebastian
Sebastian Jawulski
I'm coming back from vacation tomorrow
July 25,2023, 6:20 p.m
You feel
Very good, but when you ship the 2 watches you are holding?
August 7,2023, 13:41
You feel
Please have the decency to reply now and send my watches.
M. Aitken
Nothing since then, please do something for me, he's a thief.

I opened an account to use internationally, then when I traveled, I found there was no way to access my account at all, because it is designed to only work with the original smartphone account, which of course after moving to a different country with a different phone network no longer exists. Their website is a joke, just full of ads pushing you to give them more of your money. If you look carefully, you will see that it is very difficult to contact a real person as they have no listed offices or names of people with whom you can speak by telephone or in person anywhere. "About us" leads to more ads. "Contact" refers you back to the smartphone app, or a number with a bot; again no real people, no real responsibility. They list a way to send photos of things to identify yourself if you have problems accessing your account, but then simply refuse to respond in any helpful way when you send it, even to the original email address used with the account. There have been many complaints of persons losing money with Revolut, not only because of many scammers who have been able to get access to the accounts and steal the money in multiple ways, but from Revolut's own shady practices including unexpected and sudden high fees for various transactions. Compare this to legitimate banks with whom it is easy to contact a real, identifiable person by phone anywhere in the world, with offices in some cities, and a very detailed and full-featured online website to work with. Based on my experience and that of many, many others you can easily find online in many forums, I suspect that Revolut is probably an Estonian front organization for Russian or Estonian oligarchs or members of organized crime who are using it for money laundering or simply to skim what money they can from people at long distance who have no recourse. Please do not make the mistake I made. Do not trust them with any of your money. If you do, there is a good chance you will lose some or all of it.

I was called by a number that had the exact same number as the ministry of justice in the UK. Unfortunately, it was a scam and they claimed that I was found guilty because of tax violations. Importantly, they knew everything about me such as my postcode, address details, etc. Being suspicious at that moment, I got convinced when they let me verify the number from gov.uk's website. Unfortunately, I have done a sequence of payments in the amounts of 2000-2500 pounds and I lost more than 10K pounds. The scammers told me that my bank accounts in the UK have been warned regarding the matter and while doing these huge chunks of payments, there was not any warning given by revoluts application at all. I called the same number 15 mins later and when I called it back, I was connected to the real ministry of justice and then, I spotted that it was a scam. Contacted revolut and from the online chat, made a chargeback request because of not being warned at all. Provided all the screenshots regarding the calling number and the documents to them and I was told by them I will receive a response in 3-5 weeks which was like a joke. After some research, issues related to scams have been resolved by local banks in just a couple of days and they get reimbursed most of the time. After some time, someone appeared in revoluts chat and told me that they will not reimburse the money for not specifying any reason. I told them that I lost my entire money and had a very tough situation because of having a wedding in 2 months as well. In short, revolut accounts are not safe and their fraud detection mechanisms are lacking security and they do not offer any help once you are subject to fraud. The only thing that they ask for is to provide a chargeback form and keep you waiting which ends up with misery in the end. It is absolutely clear that their fraud prevention and customer service are extremely poor. Highly suggest you use a local bank or more reliable ebanks that do not leave you alone in cases of fraud. I will provide you with further information if anything positive or negative happens with revolut and the situation.

I've been a Revolut customer since the beginning of 2019, and earlier this month my account was randomly locked (meaning I cannot access my funds). They asked for some documents, which I supplied, and promised to resolve the case in 96 hours or less. That is now almost two weeks ago (!), and not only have they not messaged, they blocked the support function in the app, meaning I can't even ask them what is going on!

Before this incident, I was a happy user, but now I'm utterly disgusted. I used to recommend Revolut to friends, but now have to warn them to think twice before putting any meaningful money on Revolut, since they can lose access to it at any time. Luckily, I pay my rent from another account - imagine if that wasn't the case?!@Revolut, seriously, all it takes is (1) communication and (2) keeping your promises - things every customer should be able to expect from a company which claims to be better than the 'old banks'.

An update after account being locked for almost a month:
One of the revolut's agents contacted me 2 weeks after my account is locked, after chatting for more than a week, supplying multiple documents, I finally reached the last stage of the evaluation i. E. submitting the last document he asked. Right before I submit that document, the chat was dropped! I have to contact a new agent and do this whole thing ALL OVER AGAIN! I seriously cannot believe this! Spending hours of my holiday dealing with this nonsense! Get yourself together revolut! This is the worst customer service I have dealt with in my whole life!

-Another update after one month: I had to post on Revolut's facebook page in order to get an agent to reply to my messages on the app - they only start to care about your issue when you are damaging their public image (i. E. the first agent came to me after this Trustpilot post, and the second after a facebook post). After that, I was switched among 6 Revolut agents who asked for repetitive documents and digging into things like my parents' tax returns and my birth certificate... I've been banking with high street banks (TSB and Natwest) for over 10 years, and have never ever experienced such nonsense! In the end, I was just super fed up with this utterly unreliable and irresponsible company and decided to close my account and have all my funds reverted to the original source (one of my high street bank accounts). If you are dealing with Revolut for more than 1 month and it's still not going anywhere, I highly recommend you to close your account cuz it's just a way easier solution (funds reverted to my account in 3 days). I will never use Revolut again and will suggest all my friends not to use their service in the future.