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Retro Stage has a rating of 2.95 stars from 756 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Retro Stage most frequently mention customer service, tracking number, and poor quality problems. Retro Stage ranks 13th among Clothing Other sites.
This company responds to reviews on average within 10 days
No critical highlights yet
The clothes and products (including shoes, hats, and accessories) are absolutely beautiful and well made. They always have a great deal on unique retro fashion, which I absolutely adore 🥰. Not to mention, their customer service is impeccable. I had a slight problem with my last purchase and they quickly and efficiently resolved my issue. (Thank you so much to Luna for all of your help!) I highly recommend this site if you love elegant and fashionable clothing with a retro flare.
Pretty sure it's a scam or will take so long to arrive (even though it said shipped from a US warehouse) that it's no longer needed. They send a shipping confirmation that can't be tracked and when you question, by email, they say give us 5 days to investigate. They never do, dress was only 40 bucks (plus 10 shipping), but still ticks me off because I need dress for an event. You would've thought ordering almost 3 months in advance would have been enough time. Should've just done Amazon, lesson learned.
Pretty sure it's a scam or will take so long to arrive (even though it said shipped from a US warehouse) that it's no longer needed. They send a shipping confirmation that can't be tracked and when you question, by email, they say give us 5 days to investigate. They never do, dress was only 40 bucks (plus 10 shipping), but still ticks me off because I need dress for an event. You would've thought ordering almost 3 months in advance would have been enough time. Should've just done Amazon, lesson learned.
Tip for consumers:
Never received the product and customer service not helpful, just keep putting you off. I specifically ordered an item that said “ships from a US warehouse” which is clearly untrue, as everyone knows, it doesn’t take months to get anywhere in the US 🙄.
Products used:
Never received the product
I made the mistake of shopping here, I received my first order and nothing fit. I used the measurements from their website and the quality of the clothing was cheap. After several emails they finally send a refund! Unfortunately I bought a second dress before the first order came in and it never arrived! They had the nerve to tell me to pick the dress up in a different state and return it! I never got my refund! This business is a complete scam!
Products used:
None
I bought the Striped Colorblock Retro Bikini Set in large. The fir was loose on top but perfect bottoms which is what I expected because I'm pear shaped. I would love if you could mix and match bikini tops and bottoms to get the right fit. Otherwise it's a perfectly good quality bikini that looks as good as in the advertisement and my husband loves it too ;)
Tip for consumers:
Be careful of size
Products used:
Bikini set
Clothes are cheap quality and do not fit as well as in photos. The company makes returns very difficult and try to get you to spend more money to "exchange" but still keep your original item. Took 3 emails to get return address and actually still waiting for the address. Try to guilt the customer by saying returns are bad for the environment and try to get you to accept a partial return which is not equal to even half the amount of purchase. When something seems to go to be true, it usually is.
Products used:
Ordered a dress which was disappointing and not what we expected. Returns are very had to get and the company has you running around to get a full refund.
The clothes and products (including shoes, hats, and accessories) are absolutely beautiful and well made. They always have a great deal on unique retro fashion, which I absolutely adore 🥰.
Not to mention, their customer service is impeccable. I had a slight problem with my last purchase and they quickly and efficiently resolved my issue. (Thank you so much to Luna for all of your help!)
I highly recommend this site if you love elegant and fashionable clothing with a retro flare.
Products used:
I have purchased quite a few dresses, shoes, stockings, garter belt, pants with suspenders, blouses, a coat, and a few accessories. I love everything I've bought from them! ❤️❤️❤️❤️
Ordered on Feb 7, for an upcoming 1920s event. I realized that it takes up to 15 days for delivery. I cancelled the order, next day, Feb 8. I received an email from Retro stating they already shipped it, on Feb 10th. The party has come and gone and today is February 28 and no package yet, USPS still doesn't have it. I'm going to cancel the payment
Tip for consumers:
Don't waste your time.
Products used:
Never received the package still in transit 20 days later.
Dear Customer,
I'm truly sorry to hear about your experience. We understand how important it is for our customers to receive their orders on time, especially when they are needed for a specific event.
It seems there has been a misunderstanding regarding the cancellation and shipping of your order. We aim to process all cancellations promptly, and I apologize if this was not the case for your order.
We value your business and would like to rectify this situation to the best of our ability. Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you're open to it, we would like to discuss this further with you to see how we can rectify the situation. Please reach out to us at your earliest convenience.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320
I love my new outfits and shoes from retro stage. They fit great and are super cute. I have gotten tons of compliments on them.
Products used:
Dresses, shoes
I would not buy from them again. I ordered an item in mid November, two months later it has still not shopped or arrived. Customer service continues to respond to my emails with, "it will ship in the next couple of days", obviously not. I will never shop here again.
Look at all of the reviews! The good ones are over 4 years old. From that point on they are all poor reviews.
Tip for consumers:
After two months, the item has still not shipped or arrived.
Products used:
Still hasn't arrived.
I am usually an xl sometimes run into the next size up. I heard these ran small so I ordered 2xl and 3xl the fit was awful. I placed my order December 6th last part of my package was delivered January 6th. Never received any order confirmation or tracking. I reached out via email as the site says too and no reply. I sent email after email. It is February 1st I finally had a reply and I'm after the return cut off time. I am also to cover shipping cost now.
I included the rtn address if anyone needs it but you will need your order number from them as well.
Products used:
I kept one swimsuit. Returned 4 dresses and another swimsuit
Hello Alison,
I am truly sorry to hear about your recent experience with our service. Your feedback is extremely valuable to us and we deeply regret any inconvenience you have faced.
I understand you have been having trouble reaching our customer service. However, I would like to assure you that we have been responding to every email we receive. There seems to be a communication gap here, and for that, I apologize.
In order to resolve this issue efficiently, could you please confirm the email address you have been using to contact us? This will help us track your previous communication and understand where things might have gone wrong.
Once again, I deeply apologize for any inconvenience this has caused you. Your satisfaction is our top priority and we appreciate your patience as we work to rectify this situation.
Best Regards,
Retro-stage
I ordered 2 dresses from Retro Stage. First off, they looked nothing like the photo. Cheap, flimsy material. The sizing was WAY off - I wear about a 10 so I ordered a 10-12. It was about a 16. So, I sized down to an 8 and it fit like a 12.
I sent an email regarding returns. Sure, you can return stuff but you have to pay for shipping (from Canada to USA would cost me about the price of one dress), and they don't refund the original shipping price you paid. They offered me $10. That's it. So I'm out $80, or minimum of about $40 if I try to ship them back. Will never shop here again.
Products used:
Dresses
Hello Ella,
I'm truly sorry to hear about the issues you've experienced with the quality and sizing of your recent purchase. We strive to provide our customers with products of the highest quality and we're disappointed to hear that we've fallen short in this instance.
We provide a size chart for each item on the shopping page to ensure that you make an informed decision when selecting a size. Please note that different items have varying sizes and edition types, and they cannot be compared. We recommend that you choose a size based on the specific size chart provided for each product.
To help us resolve this matter efficiently, could you please provide us with your order information? Once we have these details, we will be able to assist you more effectively. You can contact us directly through our email:service@retro-stage.com.
We truly appreciate your feedback as it helps us to improve our products and services. Rest assured, we will actively communicate with you and work diligently to resolve this issue to your satisfaction.
Again, we apologize for any inconvenience caused and thank you for your patience and understanding.
Best regards,
Retro-stage
They sent the wrong size. Asked for more money to send the correct size. The shoes look very cheap. I have to pay to return them for my money back.
Tip for consumers:
Stay away.
Products used:
None.
Hello Monica,
I'm truly sorry to hear about the confusion regarding your order. We strive to provide precise and efficient service to all our customers, and it seems there might have been a misunderstanding in this situation.
I want to assure you that if we have made an error with the size, it is our policy to correct it at no additional cost to you. You should not be required to pay for receiving the correct size if the mistake was on our part.
In order to resolve this matter promptly, could you please provide more details about the product and the size you originally ordered? This will help us investigate the issue more thoroughly and ensure that the correct item is sent to you as quickly as possible.
Once again, I deeply apologize for any inconvenience this has caused you. Your satisfaction is our top priority and we appreciate your patience as we work to rectify this situation.
Thank you for bringing this to our attention.
Best Regards,
Retro-stage
This company has a great website with great pictures of the clothes. When the clothes arrive (takes almost 3 weeks), the quality is horrible. I wore a dress one time and the zipper already broke. Huge disappointment
Products used:
Dresses
Hello Amy,
I am genuinely sorry to hear about your dissatisfaction with the quality of our product. We take all feedback seriously, and I regret that your experience did not meet your expectations.
Our team strives to provide high-quality products to all our customers and your feedback is crucial in helping us improve. Please know that we will be conducting a thorough investigation into your complaint to ensure this issue does not happen again.
If you could provide order details about the problem you encountered, it would greatly assist us in our investigation. Additionally, we would like to make this right for you. Depending on the issue and our policies, we can offer a replacement, refund, or another form of resolution.
Please accept our sincere apologies for any inconvenience you have experienced. Your satisfaction is our top priority, and we are committed to rectifying this situation to your satisfaction.
Thank you for your patience and understanding. We look forward to serving you better in the future.
Best Regards,
Retro-stage
This company gives you so many excuses to not give you a refund. They state is bad for the environment. I bought a dress that didnt fit right and when I tried to return it they said they will $7 back. Or I can pay to send it back for a full refund. They took about a month to get back to me. Its all scam. Do not order from them.
Products used:
None
Dear Customer,
I am truly sorry to hear about your recent experience with our return and refund policy. We aim to make the process as smooth and fair as possible, and it's clear we fell short in your case.
We deeply regret that the dress you purchased did not fit as expected and that the refund options provided did not meet your satisfaction. We understand that the delay in our response has caused further frustration, and for that, we sincerely apologize.
While we do strive to be environmentally conscious, we also understand the importance of customer satisfaction. We are currently reviewing our return and refund policies to ensure they are balanced and fair.
Unfortunately, I couldn't locate your order with the details provided. Could you please provide your order number? This will enable us to investigate the issue further and provide a solution that we hope will rectify the situation.
Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Your feedback is invaluable to us as it helps us improve our service.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320
This company needs to be reported to the authorities immediately. They have been dodging my requests In refunding my return that I had insured so I would know that it was returned to the confirmed location. They faked a receipt and said they returned my item and when I checked the bank and it was not returned. I will be contacting the police if they do not give me my return this week. This is a con artist company and needs to be exposed. Do not, shop here. Do not.
Tip for consumers:
Con artist company. A huge scam. Do not trust
Products used:
Swim suit
To Retro Stage: I suggest that you don't make it so difficult for customers to return your products. It's unfair. People don't know how items will fit or look until they have them in their possession. It's difficult to shop online. Items look different on screen than in person. Birkenstock, Target, Walmart, Amazon lets you return things at no cost to to the customer. It's not worth it shopping here. Go on Amazon and see if there's a vintage style that you like instead. There's a big hassle and a lot of e-mail tag to be able to return an item and they are hoping that the 15 days that you have to return an item will be up before they confirm that you can return the item. They also try to talk you into keeping the item. Retro stage is a manipulative company and I will be proactively advocating against their business.
Notice in the picture I attached…. They said we will give you some useful advice, lol, yep they definitely tried to do that. When a customer just wants to return an item then let them return that item.
Tip for consumers:
Just don’t buy anything at all. You have to pay all shipping costs and return costs and items aren’t what they look like online. It was the worst online shopping experience I have ever had. They try to talk you into keeping the items and you only have a short time to return them. Horrible company.
Products used:
Sunglasses and swimsuit
I can't say enough on how prefect this dress was! The fit was great and the beading is so detailed! I'll be buying from here again for sure!
I ordered three dresses back in October thinking it would be ample time to receive them for the Christmas season. One dress was shipped and not good quality, very sweatshop manufactured. I contacted them about the other two dresses. I was told that it would be sent by the 15th of November. 29th of Nov still no tracking no. For the two dresses, tried to email them about when I could expect them and the email came back with a notification to say the email was not available. I have now had to try and claim it back through Paypal.
Definitely do not recommend buying anything from Retro Stage.
Tip for consumers:
Don't purchase from this company it's to hit and miss. Wish I read the reviews first.
Products used:
I brought 3 dresses and received one, and I won't wear it as it is cheaply made.
The quality of the clothes were terrible and they didn't fit. So I contacted them to ask about how to return and they told me I had to actually send photos of me in the clothing! Which I did. It then took them a while to respond. Ultimately, I had to pay $50 for shipping them back and then got the run around when trying to get the actual refund. It has been over three weeks since they've received the items and no refund. This is a terrible company both in product and service.
Tip for consumers:
Their communication with me has been sparse and not responsive.
Products used:
Dresses, shoes, bikinis and a coverup.
Hi there,
To assist you better, could you kindly provide us with your order number or confirmation email? Our order number usually begins with FD******. This will help us to track your order and provide you with a prompt solution.
Alternatively, please let us know if you used a different email address to place the order.
Thank you for your cooperation. We look forward to hearing back from you soon.
Best regards,
Retro-stage Team
I received my 1950s red checked dress within 7 days of placing my order! I followed the size chart and it seems to be true to the recommended. It is super cute and quality equivalant for price. I wasn't expect g a side zip, a pleasant suprize! I am still waiting on a 2nd dress i ordered at the same time.
Tip for consumers:
Use the size chart! Be sure you know how to iron ;)
I ordered 2 dresses and a petticoat and all fit so perfectly and look gorgeous! The material is light and cool and the petticoat feels like a dream. I'll be ordering again real soon! I love the 50's era style so this site filled my retro needs! If you couldn't tell by my review, Love, Love, Love them! I forgot to grab a picture of both before washing but they're amazing!
Fast delivery, superb quality product! I will definitely come back again! I warmly recommend retro stage!
Products used:
Dress
I ordered a month ago and still have not got the dress. Will NOT order from them again. They are a scam.
Products used:
never got it.
Dear Customer,
I'm truly sorry to hear about the delay in receiving your order. We understand the frustration that comes with waiting for a product you're excited about, and we sincerely apologize for any inconvenience this may have caused.
While we strive to deliver all orders as quickly as possible, sometimes delays can occur due to factors beyond our control. However, we acknowledge that our communication should have been better in keeping you updated about the status of your order.
Unfortunately, I am unable to locate your order with the details provided. Could you please provide your order number? This will allow us to investigate further and ensure we resolve this issue for you as quickly as possible.
We want to assure you that we are a legitimate business and our primary goal is to ensure our customers are satisfied with our products and service. We hope to have the opportunity to rectify this situation and restore your faith in our company.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320
I ordered 2 dresses for my daughter. They arrived quicker than expected, and customer service was great in giving us updates on shipping status. The dresses arrived well packaged, clean and beautiful. They are exactly as decribed and pictured. You cannot beat the price eaither for a fun, good quality retro dress. I highly reccommend Retro Dresses. We will be ordering more in the future.
Products used:
Dress -1950S OFF SHOULDER LACE SWING DRESS
Renee,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
I went into store to check availability. Not the style I wanted but I did find I'm not a medium. I'm a small. Good to know.
When dress came it was exactly as described and very comfortable. I feel sexy in it!
Thanks Retro.
Diane in AZ
I got two bathing suits for two of my teenage daughters. The medium fit and we kept it. The small size was larger than the medium and didn't fit at all. Wrote to them to request the refund. They basically said no. Beware of their poor quality control and problematic return process. Will never buy from this site again.
Dear Customer,
We understand that choosing the right size for clothing can be a bit challenging, but we are here to help.
We provide a size chart for each item on the shopping page to ensure that you make an informed decision when selecting a size. Please note that different dresses have varying sizes and edition types, and they cannot be compared. We recommend that you choose a size based on the specific size chart provided for each product.
To ensure a perfect fit, we suggest that you take your measurements and compare them with the detailed sizing chart located under the product description. This will help you select the size that is best suited for your body type.
If you have any additional concerns, please do not hesitate to contact us. Our customer service team is available to assist you during our business hours.
Best regards,
Retro-stage Team
Gain trust and grow your business with customer reviews.
Dear Customer,
I am truly sorry to hear about your recent experience with our shipping and customer service. We understand how important it is for our customers to receive their orders in a timely manner, especially when they are needed for a specific event.
We acknowledge that the delay and lack of tracking updates have caused frustration and inconvenience. We are taking your feedback very seriously and will investigate this issue promptly.
As for the communication issue you mentioned, we apologize if you felt that your concerns were not addressed properly. We strive to provide efficient and helpful customer service and will review our procedures to ensure that all customer inquiries are responded to in a timely and satisfactory manner.
Please reach out to us with your order number so we can look into this matter further. We value your business and would like to rectify this situation to the best of our ability.
Once again, we apologize for the inconvenience. Your feedback is extremely valuable to us as it helps us improve our services.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320