On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
Check us out!
https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use, great resume designed but it would be nice if they would let you know about the fees in the beginning
Solid but I would have like to have seen my progress along the way
Dont make someone do the whole resume and then charge them. Say its not free in the first place
Could of told me i had to pay before i spent two hour on this
IF it's really not free, Just say so. Don't tell me it's free and then, let me go through the whole process, then not let me have the resume until I pay.
It says free online but then at the end after doing all the work, it asks to sign for a plan. I was kind of disappointed.
I was lead that this was FREE. I guess that's just to build it and not actually get the resume.
Great, but not forthcoming with the fee. Your add said "FREE RESUME". Had to pay in order to download.
Would like to have more freedom to make custom edits.
I love everything but I do wish you guys can Grammy check the summary
It was very easy and quicker than others sites i have used. Very helpful
It's misleading to say a Free website builder only to go through the whole process of building it and having to pay to download it. Other than that, great templates and loved the ease of using it.
I never knew it could be this easy. Where have you been?
The guided process was extremely easy to complete the resume.
Frustrated with non-disclosure of fees until the end, also unhappy about the auto renewal.
The process is broken down into sections, which makes it easier to organize your thoughts and know where to place your information. Very easy process!
Makes me pay to download my resume when I'm already broke, so there's that
I love the resume builder feature, however, I thought this was a free service, instead the user is required to purchase something in order to get the resume you spent time creating. That was not cool
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.