From the business
Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
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ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I made a really nice resume within a couple minutes using this site and landed a nice summer job within a week! I forgot to cancel my 14-day trial like most people and all I had to do was give them a call and they refunded it.
I forgot to cancel my plan and was charged, so I reached the company online to request a refund. Criza talked to me and helped me out and was amazing and really helpful.
They are quick with a response and help immediately, I am really pleased with this companies customer service team!
As an Irish masters student looking to seek work abroad this website offers everything under the sun regarding resumes. I was so impressed with the design and the way they can highlight your skills and qualities. The expert review it offers on your resume is excellent.
I love how you can get your resume critiqued and get help with building an awesome resume. The step by step builder helps with remembering duties to ensure you have the best resume you can have
This service was a fast efficient way to create a resume on the fly. I of course forgot to cancel my temporary membership in time to for go being charged the full monthly amount. They were however very gracious and refunded me regardless.
It was easy to call and get assistance with getting a refund for the $39.95 I was charged as I never received an email or anything confirming I had subscribed to a service, and also when I had tried to cancel my membership before there was no way to do it. Quick response to my email to the support team, they said I'll receive my refund in 5-10 days, I'm doubtful, but also hopeful. I don't want to have to log a fraud case with my bank, and I sort of need my refund for bills before this weekend, but oh well.:^(
I completed my resume and cover letter on the site. I then had it checked by one of their agents. He noted many errors on my resume which shows me that the site isn't quite as good as you would think for a paid service. At least I have a starting point to re-do my resume now.
So this came up when I googled 'free resume word template'. It was a nice interface and did give me a pretty resume but I didn't know it was a paid service until AFTER I had spent all this time filling out my information.
The costs should be advertised up front, not after someone has invested time.
EDIT: ResumeGenius then contacted me offering a free month subscription in order to remove my review. I will not be doing so, and am decreasing my review score to one star. Absolute scum.
EDIT 2: I have no received an email saying my review will be removed if not verified with an order number. There is no order number on my 'order summary'. I feel this is a further attempt at hiding the scam. If I could go down to zero stars I would.
I had a quick and helpful response from the resume genius team regarding my request for a refund due to the fact I only wanted the 14 day trial offer. Thank you.
Don't waste your time or money! All they did was tell me that I had too many bullet points and point out that my address was duplicated by their resume builder. I input all of my information thinking they would build a professional resume and all they came back with was what I SHOULD DO TO FIX IT! Even their responses had typos in it and when I asked if this was all they were going to do, they just responded by saying that they cancelled my account. I only gave one star because "no star" was not an option!
Resume Genius is very efficient, the builder is very easy to use. Very informative critique of my resume with detailed tips on how to improve upon it. Best resume builder I've ever used.
I had an issue with being charged a bill when I shouldn't have. Without hesitation Mr. Mark took care of the situation.
Very fast turn around time over the weekend when requesting a review on my resume. Very helpful tips! Would highly recommend this service to anyone that's struggling with their resume.
Great customer service. Professional product, ease of use, variety of product and very helpful. Thank you!
It's helps a lot when getting a cover letter and a resume done but if they are going to make you pay a one time fee of $1.95 just to get it sent to you, you shouldn't have to charge them 40$ every month after. There is NO ONE who is going to need to enter that account every month. And now I've been waiting for my refund for almost two weeks now and still haven't seen it. This is a joke.
Used website to build decent looking resume. But then I asked for critique to improve it and I got extremely general feedback like "go read our tips for career objectives at [URL]"... except I already used their website to build that career objective so it should already meet their criteria/suggestions.
I shouldn't have to enter credit card info and sign up for a free trial to just get directed to look at their website more.
If I thought I could handle my resume myself, I would have just done it myself and not asked for assistance.
Hopefully cancellation goes through.
The page kept glitching. The words I was typing was popping up twice so in other words my sentences for my job description would look like this: I once worked at Goodwill Industries an I had to sort through clothesclothes. My page kept freezing up an it kept making me fill in blanks I had already filled in.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members