The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
You advertise as a free resume template on Google but not really free
Excellent support and guides for creating and editing my resume. Would highly recommend!
Very easy to produce my resume. Lots of examples to help guide you
Very easy to use. I love all the formats I can choose from!
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
This is my 1st time using this. I hope it turns out well
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy way to create a resume in a time of urgency
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
It was pretty easy and easy to make a quick one before interview
Thank you for your review, glad we were able to help
Have a great day.
Resume Genius
Great app but would of been nice to know i had to pay.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
Advertised as a free resume builder then charges you to get the resume.
Hello Corey,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easy to use and great templates. Would recommend this to everyone I know
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thought it was free as it said when I clicked on this site
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Love it; so helpful and a real time saver for writing a resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So far so good. Easy to use but wished I could change fields.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to work with! Convenient and helpful tips to create the best resume!
Made it so easy to build my resume! But thought it was free.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Great help, it's been a while since I've had to do a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I absolutely love Resume Genius. I will definitely recommend my friends and family.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This is super cool! It's efficient and most importantly, the result is amazing.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Liked the quick list of choices to be able to complete resume quickly
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great It was my first time creating a resume so i love it
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Hello Tamara,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius