The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I love how it pretty much guides you the right direction and lets you fill in the blanks.
The styles it showed me are eye-catching and the ease of use made the whole process a breeze.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I'd like to be told the fees in the beginning. Not once it's time to download my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Love the resume builder, but you do have to pay to download. It advertised that it was free.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use. They give you great pointers and make it very simple to make a professional resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great addition to the resume, but comes up first when you look up free resume. Bait and switch
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It said it was free then i get all the way finished and I still had to pay
I was under the impression I would be able to download my resume for free, but was charged.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
It say free in the beginning than after you take the time to create one you charge. Gimmick
The system is really easy to use and i like the way it organized and presented my resume.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
The best resume builder on the internet by far. It really made building a resume simple and easy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I don't like writing and editing my resume, but Resume Builder made things fast and easy, even fun.
Not cool to not tell you its paid until your finished. That makes me want to cancel immediately.
Hello Simon,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was great until you charged money for a service that I was misinformed into thinking was free
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy and quick; I like that you can edit the auto-generated suggestions; I wish the trial was free
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Don't like that its " free" until you get to the end but other than that, its fine
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You said this was free; I had to pay to have access to my resume - update your advertising
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
I need more freedom to manipulate the layout for this price to be worth paying more than once.
It was easy to use. I am excited to see what it can do for my job search.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius