The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Not Free, Makes you put in card at end and charges you $4
Great resume building site! Cheaper than getting someone else to create my resume.
Stop prompting free resume's if they are not free. This is false advertising.
I'd like to be able to save & return at a later time/date.
I wish I could download a resume without having to pay so much
Completed entire resume just to have to pay for it at the end.
It would be perfect if I could control the icons to organize the sections on my CV
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Said it was free, actually costs $2.95 to start and $14.95 to continue.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was not clear from the outset that this was a paid service
It was quick and easy to fill out and make a updated resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Was really easy to follow and did not take too long to create.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It is a nice site for anybody to use easy too go to
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Was suppose to be free. I really needed one so it was helpful
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It is good as long as i get the resume like right now
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The templates were very helpful and made the process much easier! Thank you!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
The process was easy. My resume (the finished product) is polished and professional.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
The website said the resume was going to be free, but charged $25
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was told this was free and that's what your company is promoting
This was a quick and easy way to create a great looking resume,
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Hello Rose,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius