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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I've had several resume' building questions as well as additional services this site offers and the help techs are SUPER!
Thanks Agains Guys!
Barry M
Mobile, AL.
I spent over 2 hours writing my resume only to find out at the end that it's not free. You must pay to print or to save it.
I have paid for it in the past and even though I cancelled I was billed and had to fight with customer service to stop payments.
Hi Joan,
Thanks for bringing this to our attention and for your feedback and for sharing your experience with us.
Juan went above and beyond what I expected. Not only did he help but he taught me how to format myself. I was considering canceling my membership, however with his help it proved I may still need the subscription! Thank you again Juan!
Hi kristiane,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Juan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was applying for graduate school and the review option helped me get rid of the fluff and make my statements and accomplishments concise and powerful. Having the option of looking at different suggestions really made building the resume easy. Once I finish with grad school, I will be back to update my resume and enroll in the job search section that is offered. This site will make your life much easier.
Hi Eliot,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Good luck on successfully completing Grad School.
I tried a resume template thinking I had to pay only $1.95 with my credit card.
They drew $29.95 from my card every month after that without me noticing until 4 payments later. They did return 3 payments when I complained but that still means the template I used once on a trial cost $31.90 NOT $1.95. Buyers beware.
Hi Rosalind,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Customer service is fast and very reliable. I've used the chat and was very satisfied with the results!
Hi Jamie,
Thank you so much for this review. We are thrilled that you were delighted with our Chat Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Alejandro was great to work with and took care of all my concerns. He was a great customer service rep on the chat line.
Hi Nancy,
We are thrilled that you were delighted with how Alejandro was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I had an issue with billing $19.95 even though I cancelled. They researched and will refund. Only took about 5 mins. Thanks.
Hi Sue,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Used services to get a job. Got one. Wanted to cancel... They gave me a refund for 2.5 months... Awesome
Hi Teniqua M,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your new job.
I needed help to change margins to fit my resume on two pages. I received a very patient response to help me get the results I was looking for. Thank you!
Hi Linda,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
Both customer service reps that I dealt with were very helpful. The reason that I had to use two reps was because when the first guy helped me out by sending the resume to my email, I found a few mistakes that I had made, corrected them and had to get another rep to resend my resume. I'm not quite sure why I couldn't send the resume to my own email but let's just say that I am very computer illiterate.
Hi S. W.
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Though I only spent a brief time on this site, for the purpose for which I was using it for, it was very helpful. I had no real problems that would cause me to freak out! When I was done and wanted to cancel my subscription, I had no problems at all and the agent Juan was very, very kind. I would recommend this site to others, and I myself would use it again in the near future.
Hi Pamela,
We are excited that you were pleased with the Customer Service provided by Juan. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents. Thanks for the feedback, it's very important for us
I needed to cancel my subscribtion and get a refund for it as i didnt want more than 14 days subscribtion. Very helpful and understanding! Thank you
Hi Elissa,
Thank you for your feedback and for sharing your experience with us. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
To start i love this platform. I joined it long ago, and never really used it. Now that i've "re-discovered" it, it's all i'm using. I had an issue with formatting a section. Using the live chat i connected to Katherine and she quickly gave me a tip regarding the design style i was using, and corrected the paragraph line spacing on her side. A quick log out and back in and it was all fixed. Feels good to "talk" to a live person and get immediate attention. Thanks!
Hi Day,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Eduardo Argeduas was very helpful in fixing my resume to 1 page instead of 2.It was very easy to get on site and get the help I needed.
Hi Ran,
We are glad that you were pleased with how Eduardo was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The individual who assisted me was polite, positive and very knowledgeable of the product. I had a problem in my resume and he was able fix it quickly and also answer my other questions.
It was a pleasure to use "My Perfect Resume". Thank you for a great product.
Hi Pam,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
My daughter (who is at college) signed up for this service last year under the premise that the first month (or two) was free. She used them for one resume then once she realized she only needed the one document she cancelled. Or so she thought. She ended up getting billed for additional months and we did not notice the charge on our credit card bill until 5 months in. I ended up speaking to a rep who was very helpful (that's why I am giving 3 stars and not one) and she refunded all but one of the months - ok, since part of it was our mistake... HOWEVER, my daughter never received any notification of billing or any follow up emails for those 5 months, so we felt communication was lacking and the monthly billing was sneaky.
Hi Stella,
We are very sorry that you received the wrong impression of our free account. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Andrew Smith was his name and refunding was his game; this one really nice guy gave me a refund when I realized I accidentally clicked for $20 subscription. They're super nice here
Hi Lexy,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. We are thrilled that you were delighted with how Andrew was able to provide a resolution about your request. If you need further help, please do not hesitate to contact us.
Thanks for the feedback, it's very important for us.
This website says that you have to pay a small price for a resume, either printed or sent to your email, but what they don't tell you us there is an outrageous 20$ a month subscription charge for using the site. They dont even send you notifications to your emdail, to hide the fact that they are billing you. PLEASE Do not be scammed like so many people are. Wish I would have seen this site first, except it seems most of these reviews stew fake because it's not a very good site at all.
Hi Adriana,
We are very sorry that you received the wrong impression of our free account. The following serves as a guide which may clarify any doubts you may have regarding your account:
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We would respectfully like to clarify, that our reviews are made solely by our users and are shared to the public as a testament of our service and product.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Excellence all over! Ease and comfort throughout each step...
Ariel in the support team was fabulous!
Hi Jitender,
We are glad that you were pleased with how Ariel was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barry,
We are thrilled that you were satisfied with our service. We are committed to providing great customer service. Thank you for that awesome feedback.