• Resume Now

Resume Now

Overview

Resume Now has a rating of 4.23 stars from 3,891 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Resume Now most frequently mention customer service, cover letter, and live chat. Resume Now ranks 6th among Career Advice sites.

  • Service
    121
  • Value
    110
  • Quality
    101

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 85.5%
Positive
218
Neutral
2
Negative
35
17
See all photos

What reviewers want you to know

Positive highlights

  • My Customer support person was very helpful with my problem.
  • Farrah was really good, she helped me out with my billing issue, worked on my request and fixed it in no time.

Critical highlights

  • The customer service rep would not deviate from his speech, despite my pleading to cancel.
  • I called my credit card company and asked for them to refuse the charges.
How would you rate Resume Now?
Top Positive Review

“Excellent Help!”

Raquel S.
2/26/24

The Customer Service Agent who spoke with me on the phone was incredibly friendly and helpful. I had no further issues. I do have to mention that using the 'Chat Now' option through the website, did not work. It said I connected with "Jair A", but I did not receive a response. Disappointing. Other than that, once I called Resume-Now directly, my issue was resolved in a timely matter. Thank you!

Top Critical Review

“Monthly subscription billing scam out of India”

Clark A.
2/22/24

The "tools" at this site are really not much above what you can do on your own if you are even moderately proficient with MS Word. But the point of the site is to get your credit card number and billing authorization, because in the fine print, this is a monthly subscription for $24/month - which of course, is silly. No one knowingly subscribes. The punchline is, when you call India to cancel, the pretend to cancel - but don't. The only way to cancel is to cancel your credit card.

Reviews (3,891)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (881) credit card (53) trial period (30) customer support (29) billing issue (17)
Thumbnail of user raquels166
1 review
0 helpful votes
February 26th, 2024
Verified purchase

The Customer Service Agent who spoke with me on the phone was incredibly friendly and helpful.
I had no further issues.

I do have to mention that using the 'Chat Now' option through the website, did not work.

It said I connected with "Jair A", but I did not receive a response. Disappointing.

Other than that, once I called Resume-Now directly, my issue was resolved in a timely matter.

Thank you!

Service
Value
Quality
Thumbnail of user paolav43
Paola V. – Resume Now Rep

Hello,

We're delighted to hear about your positive experience with our customer service team over the phone! We apologize for any inconvenience you experienced with the 'Chat Now' option on our website. Your feedback is valuable, and we'll look into this to ensure better service in the future. Thank you for reaching out, and we're glad we could resolve your issue promptly.

Thumbnail of user howardb508
1 review
0 helpful votes
February 6th, 2024
Verified purchase

When you lose a job many times the panic and worry can cripple you. I know I needed to build a resume but where do I start? You're alone and worried and the weight of what comes next can be overwhelming. Thank you Resume Now, you helped lift my burden and showed me the way to build a professional, comprehensive and thoroughly beautiful resume that I am proud to share with potential employers. I could not have done this without you!

Thumbnail of user paolav43
Paola V. – Resume Now Rep

Hello,

Thank you so much for sharing your experience with us! We're thrilled to hear that Resume Now was able to provide the support and guidance you needed during a challenging time. It's our mission to help individuals like yourself navigate the job search process with confidence. We wish you the best of luck with your job search, and we're here for you every step of the way. Don't hesitate to reach out if you need any further assistance or support.

Thumbnail of user cindys650
1 review
0 helpful votes
April 8th, 2020
Verified purchase
Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Way to make our day, reviews like yours keep us going, Cindy.

Thumbnail of user olivias616
1 review
0 helpful votes
June 10th, 2022

The resume did work and worked well, however, the billing and subscription process was confusing, not knowing I was going to get billed more after, I asked for a refund for the money that was taken out of the account and was refused which was very disappointing.

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Hello, Olivia

We appreciate you bringing this to our attention, and apologize for the inconvenience. We take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team using the link below.

Phone: 844-351-7484
Email: customerservice@resume-now.com
Chat: https://www.resume-now.com/contact-us

As always, we're here to support you as you build a successful career.

-ResumeNow

Thumbnail of user zacharys161
1 review
9 helpful votes
August 17th, 2020

Jonathan was amazing I had an issue with billing. It turns out that I had an older account from 2014 and that was the account that was activated. Jonathan discovered that was the issue as I already had $24.99 taken out from my banking account for my new account. Jonathan quickly fixed that and gave me a discounted price of $9.99. Excellent customer service as he was extremely friendly, professional and quick to fix my issue. I would recomend them to anyone of my friends and family! Well done and way to go Jonathan!

Zach Shaffer 8/14/20

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Thank you, Zachary, we're delighted to hear that, Jonathan did an amazing job and was able to assist you with your request, we’ll be sure to let him know your positive comments!

Thumbnail of user connorm163
1 review
0 helpful votes
April 9th, 2020
Verified purchase
Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Thank you for your positive comment, Connor!

Thumbnail of user janep208
1 review
1 helpful vote
April 7th, 2020
Verified purchase

I just want to see my resume - then can decide on what else is needed and how to proceed here -

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Thank you for sharing your thoughts, Jane!

Thumbnail of user cclark.albritton
1 review
1 helpful vote
February 22nd, 2024

The "tools" at this site are really not much above what you can do on your own if you are even moderately proficient with MS Word. But the point of the site is to get your credit card number and billing authorization, because in the fine print, this is a monthly subscription for $24/month - which of course, is silly. No one knowingly subscribes. The punchline is, when you call India to cancel, the pretend to cancel - but don't. The only way to cancel is to cancel your credit card.

Products used:
The site is a "subscription scam" site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paolav43
Paola V. – Resume Now Rep

Hello,

We appreciate you sharing your feedback with us, and we're genuinely sorry to hear about your experience. We want to assure you that providing a positive user experience is of utmost importance to us.

We're sorry to hear that you found our tools to be below your expectations. We strive to offer valuable tools and resources to assist our users in creating professional resumes. Regarding the subscription billing, we want to clarify that our platform clearly states the terms of our subscription service, including the monthly billing, before, during, and after the subscription process to avoid any misunderstandings. We take transparency seriously and aim to ensure that our users are fully informed about the terms of their subscription.

We apologize if you encountered any difficulties when attempting to cancel your subscription. Our customer service team is committed to providing prompt and effective assistance to all our users. Please look for a message from us asking for your account information.

Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to resolve this issue and improve your experience with our platform.

Thumbnail of user vanessaw142
1 review
1 helpful vote
April 14th, 2020
Verified purchase

Website advertised as free but had to pay for subscription. Otherwise, the website is easy to use and very helpful for people like me who have a hard time writing about myself.

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Hey, Vanessa

Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result.

Thumbnail of user ortutua
1 review
0 helpful votes
April 7th, 2020
Verified purchase
Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

We're sorry to hear that, Ortutu! Let us know how we can improve your experience.

Thumbnail of user natalieb219
1 review
0 helpful votes
April 14th, 2020
Verified purchase
Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Hey, Natalie

Thank you for sharing your thoughts, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.

However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.

Thumbnail of user kristenm517
1 review
3 helpful votes
January 28th, 2022
Verified purchase

I had to advise the rep that badgering me to keep the service eventhough I'm deployed is bad customer service. She only after badgering me gave me one month back.no one should be calling to cancel and be told over.and over to keep it. I will never recommend this. Site

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Our sincerest apologies, Kristen, for the negative experience, that you had with our agent, we realized that it was unmannerly in solving your query, and we completely understand your frustration.

We always pride ourselves on giving 100% every day to ensure that each of our customer’s needs are being met, and we know that we have let you down, and for that, we’re very sorry. We do our best to train our agents on how to properly handle each case, including how to escalate problems that they’re unable to assist with, sadly your concern was not handled properly, and we are going to take the necessary steps to ensure that this situation does not repeat itself.

With this in mind, we’re thankful for bringing this issue to our attention, as we’re always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.

Contact Us: https://www.resume-now.com/contact-us

Thumbnail of user scottt456
1 review
0 helpful votes
May 12th, 2020

I'll start by saying that without happy employees you can't have happy customers. Isela R. Made me feel comfortable by addressing my concerns right away. I'm excited to get back to work and Resume Now is going to make that happen for me. Thank you again Isela.

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Thank you for sharing your experience with us, Scott. Our team prides itself on providing top-notch customer service and your feedback helps us tremendously.

Thumbnail of user josepha2078
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I have a issue about an employer I sent my resume on another site where I had 6 interviews and worked a full day for them with no pay, which is fine because I really want that job, but I needed an advice on how to move forward. It is obvious they are interested in hiring me, but the process is like no other i ever had. Like I have made my resume on this site I decided to ask for help. And Sofia from customer service help me on how I should approach my situation. So all in all this site will help more then just your resume.

Thumbnail of user paolav43
Paola V. – Resume Now Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user marinaf31
1 review
0 helpful votes
April 8th, 2020
Verified purchase

Great for the most part!
My recommendation:
After I was done, I realized that I forgot to enter one of the education.
In order to have the years of the education in timely order aligned, I had to delete half of the education I already entered.
It would be more convenient if it would be possible to add something between the already entered information.

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

We’ve taken note of your feedback and it’s much appreciated, Marina. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.

Thumbnail of user valentynv1
1 review
0 helpful votes
January 17th, 2024
Verified purchase

I used a resume builder and it's pretty good. This app definitely made my my resume look more professional. Use it if you miss proper organization of your job application package.

Thumbnail of user paolav43
Paola V. – Resume Now Rep

Hello,

We’re thankful for the amazing feedback you have given us! Happy customers make our days brighter!

Thumbnail of user michaels4016
1 review
1 helpful vote
April 8th, 2020
Verified purchase
Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Hey, Michael

To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.

We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user valorip
1 review
0 helpful votes
April 9th, 2020
Verified purchase

Very easy to use! My resume looks great! I am happy with choice of available templates and support features.

Thumbnail of user mnauelk
Manuel K. – Resume Now Rep

Thank you for the wonderful review and for leaving us with a great star rating.

Thumbnail of user davinac24
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Isacc has exceptional customer service! After having a bad experience with the 2 separate individuals prior to speaking with Isaac, he took care of the issue I had. Because of his kindness and having great customer service, I will continue my service with Resume now. Thank you Isaac, I hope your supervisors know what a great worker you are. Thanks again :)

Thumbnail of user paolav43
Paola V. – Resume Now Rep

Hello,

Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.

Thumbnail of user jazminw11
1 review
0 helpful votes
April 14th, 2020
Verified purchase

When I entered my contact info, the template doesn't allow changing of boarders and my email address was cut off.

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Thank you for letting us know about this, Jazmin we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.

Thumbnail of user brettp66
1 review
4 helpful votes
June 13th, 2020

I discovered 36 charges from BLD*RESUMENOW *******348 on my debit card totaling over $800.

I spent 2 weeks trying to resolve this issue with customer support. After threatening a BBB and FTC dispute they finally located my debit card and admitted the charges were fraudulent (under a different account name).

Yet they did not refund the charges.

I was able to file a chargeback for 4 charges, but I'm still out $798.40 for the other charges from 2018/2019. I don't check this debit card account because I don't use the debit card, lesson learned. However, this company should be help accountable for not refunding fraudulent transactions.

This company has several different URLs, merchant accounts, descriptors, phone numbers, including
myperfectresume.com
livecareeer.com
bold.com
*********************484

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Hey, Brett

Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.

Please expect a private message from us shortly.

Once again we apologize for any misunderstanding and hope to resolve this matter soon.

Thumbnail of user tavarish1
1 review
0 helpful votes
April 14th, 2020
Verified purchase
Thumbnail of user mnauelk
Manuel K. – Resume Now Rep

Thank you for sharing your feedback and for leaving us a great star rating.

Thumbnail of user aajj3
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

I am so thankful I found this resume site. The process took less than an hour. Easy and helpful templates and phrases etc…

Thumbnail of user paolav43
Paola V. – Resume Now Rep

Hello,

Thank you. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user lisag964
1 review
4 helpful votes
April 15th, 2020
Verified purchase

Its a pay site. Not fee as advertised when I clicked the link from Google. Spent the time to input the info and then found out it was a pay site. No issues with it being a pay site, just wish I knew it upfront.

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Hi, Lisa

We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.

Thumbnail of user ericat78
1 review
0 helpful votes
April 17th, 2020
Verified purchase

I just didn't realize there was any charge as it says free at the beginning. Other than that, it is a good tool.

Thumbnail of user yashirah2
Yashira H. – Resume Now Rep

Thank you for sharing you feedback with us, Erica we're always happy to hear it!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create a resume that gets results!

From students or entry-level job-seekers to experienced executives, our resume builder offers job-seekers a fast and easy way to create a resume. With pre-written bullet point examples across several industries and recruiter-approved templates, Resume-Now enables users to download a polished and professional resume in minutes.

Business History

Helping People Get Jobs Since 2005!

Our goal is to help people get the job they want, as quickly as possible. To assist our users in creating a professional-quality resume and cover letters instantly, we provide suggested text examples, expert tips, video interviewing lessons, and more.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 6 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help.

How do I know I can trust these reviews about Resume Now?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Edge extension

4.2
3,891 reviews
Have a question about Resume Now?