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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
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Long story short. I had to argue with a sales rep about how I cancelled my subscription and he ended up taking it to a supervisor who fixed it. I don't like arguing... smh
My customer service rep Nicole was super friendly and helpful, she fixed a error on my resume in minutes that I couldn't fix in days! I highly recommend Resume Now!
Hi Tiffany,
We are glad that you were pleased with how Nicole was able to provide assistance with your resume. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thank you so much for your awesome feedback!
The service for resume building is varied and easy to use, when I was ready to put a hold on the service the representative was polite and efficient.
Hi Colton,
We are glad that you were pleased with our Customer Service team. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
I thought this site was excellent, particularly for someone who has not written a resume for many years. It is VERY user friendly, offers tons of suggestions at formatting, corrections, phrasing, and even offers a correction/proofread/suggestions when one is finished that is really is helpful. Customer service folks were lovely and always very helpful! I would definitely use this company again for my assume needs!
Hi Denise,
Thank you so much for sharing your excellent experience about the Customer Service provided by our Agents. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at Resume-Now. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
Eduardo was wonderful to work with it. So very helpful and understanding. I would highly recommend this service to anyone.
Hi Brandi,
We are excited that you were pleased with the Customer Service provided by Eduardo. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at Resume-Now. Thanks for the feedback, it's very important for us.
Thank you to Nicole Fernandez, the live chat support for fixing my issues is seconds!
This is a fantastic service, that can help a person launch a new career and recreate themselves with technological ease and simplicity.
Thank you for sharing your experience, hearing from happy customers like you makes us feel great, Kristen. If you need further help, get in touch at any time.
I found this site and decided to use the services to create a new resume. At the end it was revealed that I had to pay to print my resume. It is well worth the little money to have this service. I had a problem with formatting and was assisted immediately and got the help and the answers that I needed by the helpful customer support team. Thank you Steven.
Our team is committed to providing excellent service and it’s great to hear we delivered our promise to you, Cheryl. If you need further help, let us know!
I searched for free resume sites, this site asked me to create an account but never mentioned that I would have to pay to save the resume I created. I prefer to know about any fees upfront.
We appreciate you sharing your experience with us, Maria. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.resume-now.com/contact-us
I needed help inserting a page break. The chat response was quick and the representative even made the corrections for me. I am very pleased.
Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch, Shelly.
I was able to use the site to create my resume and cover letter. I was treated with respect and very helpful people when I called to cancel. I was not harassed or pressured at all. I would use this site again, and I would tell friends and family about this recourse as well.
Thank you for sharing your experience, Erin!
Thank you Monica for your professionalism and for your help. The service was useful, and the customer service was great.
Thank you for sharing your satisfaction with us, NT!
My representative was very helpful and knowledgeable. For some reason I could not get my resume to save or print. My representative was very patience with me and was able to resolved my problem. Thank-you. This saved me 2 hours. Without his help I would have had to rewrite my resume.
We're always here to help whenever you might need us, Carol.
How amazing you guys are! Very helpful, very supportive. I will recommend you to others. You are awesome!
Way to make our day, reviews like yours keep us going, Jean!
I feel that this company was not upfront with me clear about the fact that will charge consumers after their 14 day $1.95 trial membership if they do not cancel. They charge me for 8 mounts with $19.95 last mount i just notice way? Because my account on my bank was low 1 $ they charge me with the usual charge of 19.95 $, because i was have just 1 $ on my account bank tax me with 35 i end up having -56.70 $ on my account, Bam. I make a complain and they refund me with 2 mounts back. That's not even enough form me to pay my tax back. That's not fair. You are not integreus business. And bye the way, im a student i don't have a job, now how is going to pay my dept?. You will say hey you are responsible for you and what you buy, yes but you war not fair just not fair... you lost me as a client, and wen i was buying your that cv maker, i was telling to other students to buy because is cheap and you can't do with a little amount a resume, this was not nice for me. But than you, now i will check more about service online. I post this just for others to be aware. Customer service was very nice with me, thank you for that, and the website was awesome as a tool, just the context of business.
Hi Aurel,
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to further explain some information and provide you with the following guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up by the filter as spam or junk mail, redirecting this to the junk/Spam folder. Please, be sure to check your spam/junk mail folder.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Customer service is great I really appreciate it.
There willing to help you out even when you don't speak English that well
Hi Beto,
Thank you for that awesome feedback, we strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
The site offered great choices for layouts. The customer service reps were very helpful. The site was awesome and overall very well done.
Hi Laura,
We are excited that you were pleased with our website and our service, our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
The site was easy to access and to use, providing assistance with writing resumes and also cover letters. Customer service is excellent, courteous, and responsive. I would recommend this site for anyone who wants to prepare a well-done resume, whether concise or detailed..
Hi Meg,
We are excited that you were pleased with our website and our service, our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
Can you explain to me why you can't be upfront and clear about the fact that you will charge consumers after their 14 day $1.95 trial membership if they do not cancel. I know the REAL answer is that this is a money making technique used to trick those who don't read every little fine detail into paying for services they never intend to use, otherwise they would have somehow contacted customer service to become a member outside of the 14 day trial. A GOOD company would/should give the $1.95 14 day trial and let that be that. The sneaky ways of your business is what gets you a 1 star rating. Today I noticed two charges from you, one of them was a debit amount of $19.95 and the other was a credit amount of $. 40. I did online chat with Laura who stated I cancelled the trial period in January 2017 and was then charged again on March 22,2017 yet offered no explanation as to why this happened. She instead tried selling me another 1 month subscription at a discounted price, at which time I told her "No, I have been employed for quite some time now and their services are no longer needed." She then stated word for word "I don't want to bother you, but my supervisor was checking this chat for quality purposes, he said that in order to keep you as a satisfied customer and because all of this situation he is willing to lower the price even more, for only $4.95 every 4 weeks. If you really consider it is only just a dollar a week for such a great service." At that point I was pissed and responded "Do you not understand that I DO NOT want this service? I want my money back that was wrongly charged to my account." After being told to please hold a few more minutes while the system was working on my account, I was told that "as a courtesy they have refunded the full amount of $19.95 and to allow 3-5 business days for this to reflect on my bank account." AS A FLIPPIN COURTESY!? Wow. Absolutely disgusted with this company - not to mention the horrible broken English of every customer service rep I've dealt with so far. I used to boast about this company & recommend my friends to them, that will NOT be happening anymore. Get it together! Be an HONEST company, THAT is what we, as consumers like and that's what brings us back and spread the word to others.
Hi Jen,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
Very happy with how quickly I was able to translate my resume into a much stronger document. Only glitch was when I downloaded to MS Word (don't have the latest version), I had to do some manual cutting and pasting to fix bullet points that didn't make the conversion. I received quick and patient help from Resume Now's customer service, though, and got to the other side quickly. Would recommend.
Hi Wendy,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
I used this app one time and I started to get charged 19.95 every month after that. I had never used the app after the one time, but continue to take money out of my bank account after that. I was furious, they failed to mention and I never agreed to keep this account open. After I called and complained about the money situation they finally refund me the months they charged me and cancelled the account. Well the next month I was charge 24.95! After everything they still took money out of my account! I had my bank statement right in front of me and they refused to refund my 24.95 back! Well now I have to cancel my bank card because they will not stop taking money from me! NEVER USE THIS APP FOR ONE USE!
Hi Leila,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joshua,
Your feedback is an important part of our efforts to keep customers happy. We truly apologize for any inconvenience that this situation may have caused. Our customer satisfaction is a goal that we take very seriously. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We do apologize for failing on providing a pleasant experience.