ReserveBar

Ordered a hard to find bourbon online and it was at a good price and shipping was super quick. So issues!

I have ordered multiple times and takes about 2 weeks when they say it ships in 2 weeks. And always a delay in shipping..

Reserve Bar has some of most unhelpful and presumptuous customer service I have encountered.

I placed an order and unfortunately left off a letter in my email address, so I never received a confirmation email. I sent an email to customer service to check that the order did in fact go through since I didn't receive a confirmation email but my credit card had been charged, and the response I received back was "please wait for your confirmation email." -Helpful.-

Thankfully another associate reached out to me shortly afterwards to help me troubleshoot. I provided every email address I could think of (although it didn't do any good since I had misspelled it in the original order), as well as the last 4 digits of my credit card and the name on my card. Apparently they found nothing. They proceeded to instruct me to confirm with my bank as they couldn't find a single order with my name or credit card number on it.

The purchase had already gone through on my card and I had already confirmed with my bank of the purchase, as I had mentioned in a prior email. I went ahead and emailed confirmation of the purchase on my credit card statement, but decided to call customer service at this point, as this issue didn't seem that it would be resolved via email. I ended up speaking with the associate I had been communicating with via email, and AGAIN he insisted the statement must be pending and to check with my bank. Frustrated, I again confirmed I already had and asked if I could speak to someone else.

I was put on hold until the associate returned. He informed me the reason they couldn't locate my order was because the email address was missing a letter, but not to worry because they found it by searching via my name & credit card...

When I communicated that I felt my assistance request was not handled adequately, that they should have done more thorough search queries or to at least request additional data if needed, he responded that the misspelled email address made for a difficult situation and they were busy trying to assist other customers as well.

The prices and product selection are fantastic, but that kind of customer service is just inexcusable.

The delivery was exceptional. It was easy and effortless. I ordered my selection and it was shipped directly to my door in a secure container.

The website was easy to use, the inventory was great, the shipping was rapid, and the customer service department was polite and helpful.

100% satisfied with the order. The manager helped me with the paperwork and helped me arrange fast delivery

The bottle was well protected and looked nice. No problems. Fast delivery. Good price for everything!