I found the room descriptions confusing as far as accessibility, etc
Thank you for your review and feedback, Kathleen. We sincerely apologize if any information provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions of their properties. We appreciate you bringing this to our attention, and we will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please contact our escalations team at support@reservationcounter.com. We’re here to help!
I had no problems navigating the website, the experience was excellent.
Thank you for your review, James. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Great place and services with great friendly staff. Efficient customer service
Thank you for taking the time to share your review with us, Antonio. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Processed my reservation with ease and looking forward to my stay
Thank you for taking the time to leave us a review, Sakina. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to use, smooth process, would use again, received Itinerary immediately.
Thank you for taking the time to leave us a review, John. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The online booking was easy to navigate when booking multiple rooms.
Thank you for taking the time to leave us a review, Mary. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Good... will do again. Both reservations were easy and instructions were also easy to understand.
Thank you for taking the time to leave us a review, Charles. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Convenient and easy to navigate. I was able to find the room that I wanted.
Thank you for taking the time to leave us a review, Deborah. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was easy to find the room you wanted and what was at the hotel
Thank you for taking the time to leave us a review, Shirley. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy, got sent a link and opened it up and was ready to go essentially. Quick and easy
Thank you for your review. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy and quick experience as far as booking. Great place to stay!
Thank you for taking the time to leave us a review, Lamar! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Straight forward, easy, concise and had relevant photo's and prices.
Thank you for taking the time to leave a review, Colin. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy to find available dates and to make reservations.
Thank you for taking the time to leave a review, Debra. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I WAS ABLE TO SELECT THE ROOM I WANTED, AND BOOK THE ROOM WITH EASE, PAYMENT METHOD WAS SATISFACTORY
Thank you for taking the time to leave us a review, Barbara. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Easy website to navigate to find the perfect room. Quick and easy booking.
Thank you for taking the time to leave a review, Daniel. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to navigate. Really easy to get around site. Feel this is too much to do.
Thank you for taking the time to leave us a review, Daniel. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Great reservations. Easy to reserve and pay. The site was easy to use.
Thank you for taking the time to leave us a review, Jessica. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Quick excellent service. No hassle. The service has always been the same
Welcome back! We truly appreciate your decision to book with us again, Will. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
I should have booked directly with hotel. No reason to book this way and be charged $17.99 without my knowledge. Only learned of this charge when I received confirmation under cancellation section.
Thank you for your review and feedback, Tom. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationcounter.com. We’re here to help!
Overview
Reservation Counter has a rating of 4.5 stars from 4,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Bonnie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!