• Reservation

Reservation

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Overview

Reservation has a rating of 1.4 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Reservation most frequently mention credit card, customer service, and third party problems. Reservation ranks 1890th among Travel sites.

  • Service
    56
  • Value
    52
  • Shipping
    16
  • Returns
    32
  • Quality
    39
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
14
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How would you rate Reservation?
Top Positive Review

“New Vice President, New Directions, 100% Refunded”

QueenofSpade L.
2/18/24

This company has had its issues in the past with many customers, me being one of them. However, after 5 year, the new vice president of the company contacted me to correct the issue. I was issued a full refund for my situation. I am completely grateful that Mr. Ojeda reached out to me to show me something that I had not seen from this company in 5 years, that he cares about my opinion and about me as a customer. Thank you Mr. Ojeda for correcting my issue and I wish you all the best in your new position.

Top Critical Review

“Terrible Reservation Site”

Hugh A.
4/15/24

Inadvertently booked a Super 8 through Reservation.com. When I realized my mistake, I went to the Super 8 site and got the same room for $10 per night cheaper. I called Reservation.com and was told I could cancel but they had a non-refundable 19.99 service charge. Total scam, don't use them!

Reviews (104)

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Reviews that mention popular keywords

credit card (18) service fee (17) customer service (20)
Thumbnail of user ronl505
1 review
1 helpful vote
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July 20th, 2022

The agent rushed through the process and left me feeling cheated because she had no idea of what she was doing. She was quick to get me to agree to the terms but could not tell me why I was paying $40 dollars than the low price quoted. I will never use them again! You would be wise to look somewhere also. 0-Stars

Unsatisfied Customer

Tip for consumers:
Stay away from this site. The no refund policy works in their favor!

Products used:
I Stayed at the hotel I was trying to book!

Service
Value
Thumbnail of user anneh770
1 review
1 helpful vote
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July 28th, 2022

The website kept the dates form an old search and charged me for the wrong dates. I tried to correct it and after 5 hours of calls, calling multiple numbers and going around in circles I give up in trying to get a refund. I will never ever use this site again. Buyer beware.

Tip for consumers:
Don’t expect any customer service at all if there are any issues.

Service
Value
Thumbnail of user sheilag442
1 review
1 helpful vote
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August 31st, 2022

They have took in my money and tell me that they can't do anything to help me about taking my money another one tell me it's not their business we they didn't ask me to book a reservation online they're very rude four of them have hung up in my face their reservations they cheat people over the times of the money never gives it back they're the worst worst reservation place I ever am I entire life went to

Tip for consumers:
If you use this site you'll be wasting your time wasting your life nothing will get done right if your car don't go through they take the money and take more than 2-3 months to give it back

Thumbnail of user tammye340
1 review
2 helpful votes
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October 26th, 2023

Let me start by saying I'm furious with this company. They do not even deserve one star. I booked my room through them and when I called the hotel there was no reservation made. After speaking to three different people at this reservations.com they told me I couldn't get my money back because I agreed to a no refund back if I cancel. Excuse me I did not cancel you took my money and never reserved my room. I will be contacting the Better Business Bureau as well about this. It is horrible to rip innocent people off. Please do not use this company.

Service
Returns
Quality
Thumbnail of user donnag100
3 reviews
4 helpful votes
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April 2nd, 2022

This company positions itself to commandeer the actual hotel site and you unwittingly end up reserving with them instead of the actual hotel. You don't realize it until you get confirmation and they charge more than the hotel. I called to cancel and they hang up on you or become indignant. I was eventually promise a refund and they provided a call back number. The agent acted as if he never heard of the manager who promised the refund- kept asking the same questions and then disconnected the call. Will call my bank on Monday and report this to the Attorney General.

Tip for consumers:
Avoid them

Products used:
Reservations

Service
Value
Returns
Thumbnail of user mindyp79
1 review
1 helpful vote
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July 1st, 2022

I booked a 2 bedroom suite online with reservations.com. The room guaranteed was a 2 bedroom queen w/ pull out sofa & when my teen daughter checked in with her coach and teammate concierge said the room never existed. They put my teen daughter/teammate in one room and charged her coach for an entirely different room. Worst booking agency ever. I spent over 2 hours on customer service in a complete run around. Complete scam agency with the worst customer service I've ever experienced.

Thumbnail of user timandsherilync
1 review
2 helpful votes
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August 13th, 2023

Do Not make your hotel reservation with these people, go directly to your hotel website and phone number, these people are liars and scammers. I usually don't write these reviews, but I was ripped off, and gave called them several times, waste of my time, so now I'll write and warn other people, I own my own business for 35 years, so I usually don't like if people get in reviews and say horrible stuff that isn't true! But this was a total scam and messed up hotel reservation

Tip for consumers:
Be aware not to use this site

Products used:
Hotel reservation through Reservation.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user robh812
1 review
0 helpful votes
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March 25th, 2023

I will never do any type of transaction with these people ever again! They charge more than what is available from other sites and say that there is a 100% refund if canceled within a certain time frame but then end up charging you a $25.00 service fee for a reservation made online. Total RIP OFF!

Service
Value
Shipping
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Thumbnail of user katier479
1 review
1 helpful vote
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January 12th, 2023

Trying to help my daughter who missed a connecting flight at DFW. Looked for hotels close to airport. Thought I was calling Hyatt and didn't realize until after "nonrefundable" confirmation receipt hit my email that I had actually been dealing with reservations.com. Bottom line, room is costing $50 more than had I booked directly. We were in an kind of urgent situation so I was careless. Won't happen again.

Thumbnail of user redntexas
1 review
1 helpful vote
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July 27th, 2023

My husband had a room booked for several weeks for work. The work trip got cut short so as per usual he was expecting to get the money back on the room for the days he didn't stay. Welp customer service told him oh well basically. It's not our fault you didn't complete your stay. We are not talking a few hundred dollars we are talking more like well over a $1000.00. We have never had an issue using Expedia or any other booking service. They immediately took that 3000.00 out of our banking account when the room was booked. That should have been the first red flag. Expedia doesn't charge until you check into your room. Never again!

Thumbnail of user andreaa624
3 reviews
6 helpful votes
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February 2nd, 2022
Verified purchase

I booked a room at $105 that looked like it was reduced due to being handicap accessible. I was charged $146.73. They have $20 in taxes and FEES and then a service charge of $20. This is not stated until you book the room. I called 30 minutes after booking the room and asked for a regular room due to the price I am paying. They won't cancel or refund or change the room.
I was told they would put in a request for someone to email me about canceling the reservation and was told if I don't get an email to just call back for further frustration.
Do not use this site. It's a scam.

Products used:
I rented a room

Service
Value
Returns
Quality
Thumbnail of user adamr732
1 review
3 helpful votes
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December 20th, 2021

Buyer beware... In 36 years this is the worst ever experience. I went online and made a mistake... my whole stay is non refundable. Sickening. I called at once as they charge your card at once, unlike a hotel that just authorizes. With their fees a standard stay is about $100 more, and if you have a death in the family... Tough luck. They should be jailed for such a contract, and doing this is to good Americans. Wish they offered a zero star review because they would qualify... CALL THE HOTEL DIRECT IT IS A WIN WIN

Thumbnail of user fdrennen250
1 review
0 helpful votes
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October 25th, 2023

Very rude to our family, and will never use them again for a trip. We made reservations, and to pay day of arrival because of circumstances of raising our grandchildren and they took all the money out of our bank account immediately causing problems with our bank and we was told if we cancel, we would be billed double

Service
Value
Shipping
Returns
Quality
Thumbnail of user whitepenny0127
1 review
1 helpful vote
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August 31st, 2023

Worst place ever. Book at one price and push pay then the add on fees come. They want an extra fee of 19.99 booking fee a 68.45dollar room went to 107.14. They refused to cancel after I demanded numerous times to cancel it. I will have to make a dispute with credit card. The Robyn who works there is useless and refused to give me a manager. Don't use them ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanyn291
1 review
1 helpful vote
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August 27th, 2023
Verified purchase

I booked for three nights I booked the wrong date called within 5 minutes of the booking. To change the dates. They would not only charge me for the dates that I booked on accident. But for a new reservation if it was modified!? Literally was not trying to get any money back was just moving the date but said they would charge me regardless. And then asked if I still wanted to book the other dates!? I would never recommend this and I will never use it again

Tip for consumers:
I will obviously go to my bank and let them know what happened and probably get my money back.. I would highly doubt that they could keep my money for the wrong date being booked when I would have totally just moved the day and still paid the money!? But they wanted to keep my money for the wrong date and then recharge me for the other dates !?unacceptable.

Products used:
None

Service
Value
Quality
Thumbnail of user deborahg586
2 reviews
2 helpful votes
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May 23rd, 2022
Verified purchase

There was no indication that I was on a website other than the Hilton which I wanted to stay at. I got a confirmation from reservations.com but did not realize that this was a something other than how Hilton handled its reservations. My three day stay cost me $130 more than the hotel got for the stay. My stay was wonderful. Reservations.com is a SCAM.

Thumbnail of user karenk3016
1 review
1 helpful vote
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April 5th, 2023

First they overcharged the purchase on my credit card. When I noticed it, I notified the credit card company and they handled it.
I ordered sandals that have a wide piece that goes over your foot. They were squashed in a plastic bag, then into another plastic shipping bag. When I took them out, there are creases in them because of the way they were shipped that won't come out. Their reply was if they don't fit me, give them to someone. Now they won't even answer my last email. Do not buy from them.

Products used:
Sandals

Service
Value
Shipping
Quality
Thumbnail of user thaliah13
1 review
1 helpful vote
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November 30th, 2022

They really made me believe I was talking to the hotel. They also were very pushy to make the reservation. All because they'd get a non refundable service fee of $127. Horrible! I had to cancel the reservation a couple hours after making it and sad that I can't truly get a full refund. The reservation was about 6 months away.

Thumbnail of user jayk926
1 review
0 helpful votes
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April 6th, 2023

The agent who made my hotel booking falsely claimed that they were not a third party but directly with the hotel. I only found out later when I called the hotel.

The agent lied to me saying that my room has 2 beds after I repeatedly asked him to confirm. Took my credit card, charged it, then sent me the email after wards. Within 10 min of receiving the email, I saw the error and called them. They refuse to refund my money or change the hotel room.

I am stuck with a $500 room I cannot use and my trip is in 2 days.

I have asked for a copy of the recorded conversation. I will report them to the fraud dept of my credit card company.

Service
Value
Shipping
Thumbnail of user jimo659
1 review
0 helpful votes
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March 11th, 2023

Be careful when entering credit card information on line. I went to a hotel website in New York to book a room at a hotel we have stayed in the past. Found a room for $150 per night plus taxes and booked the room for one night. After completing the transaction I received an email confirmation from reservations.com for a reservation at a hotel in Chicago IL for $700! I have spent hours of my time trying to get Citibank to reverse this fraud. Call the hotel and book directly!

Tip for consumers:
I never used this site but was scammed by it

Service
Returns
Quality
Thumbnail of user annej311
1 review
1 helpful vote
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October 16th, 2022

I'm livid!

I made a reservation and I needed to cancel 30 minutes later. I cancelled but was informed I would be charged $200.

I understand paying $31.95 service fee but to charge me a full night after 30 minutes is ridiculous. The reservation is more than 3 weeks away.

And, I needed to cancel the reservation before I could submit the request the for a full refund. It is like admitting fault before you can defend yourself.

Thumbnail of user davidr5919
1 review
1 helpful vote
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April 16th, 2023

Reserved a room in Lake Charles, LA. At LaQuinta Hotel Westlake. Turns out it's reservation.com. Resevation.com price $174.57. LaQuinta price $118. Wanted to charge me 30% or $52 to cancel. Still showing $174.57 on my card. Will stop payment at bank.

Thumbnail of user missyp60
1 review
0 helpful votes
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November 22nd, 2023

Thought I was on the hotel website and turns out I was not - its not refundable and they also add a fee - watch out when making hotel reservations! I have looked everywhere in my email and also have no confirmation from them - called hotel and have reservation but can't cancel!

Service
Value
Thumbnail of user russellm362
3 reviews
2 helpful votes
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December 12th, 2022

Booked a hotel on line with the first site that came up on my browser. Turns out to be a mistake. Only after pressing confirm was the total booking amount shown. An additional $20 service fee was added. I called to try to cancel and was informed that this is non-refundable. My advise is please steer clear of this site, as it is a total rip-off. Please tell your friends to beware of the site.
Really P***ed me off.
Russ Malsam

Tip for consumers:
Do not use this site!!!!

Service
Value
Quality
Thumbnail of user svetlanay8
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

Never use them. Reservations.com is a scam. I searched online for a special hotel name. Reservations.com came up in my search pretending to be this hotel. It was never obvious that this is a third party booking. The device costumers in to being the real hotel. I booked through them and when I received my confirmation email I realized I booked through a third party. Somewhere, all the way down at the end of the email it actually explains that this reservation is non refundable. As you can imagine this policy was not obvious on the site. True and deliberate desertion
I had to change my reservation by one date. Called the representative and she refused to do that staying its their policy. I called 45 days in advance, I did not ask for a refund I ask to update my reservation by one extra day and I was refused because the reservation is non refundable. This is a true customer scam. Be wary.

Tip for consumers:
Scam do not book a room with this site. Go directly to the hotel

Products used:
Hotel room

Service
Value
Returns
Quality

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