Replacements

I received plates that were in good condition, as pictured. However I called up to ask a simple question about obtaining the invoices, as there was a problem with my login, and the customer service rep was incredibly rude. Instead of answering my question, he spoke to me as if I'm a computer illiterate. The question could have been answered with two simple sentences. Instead, he started explaining:
1-how to create an account (detailed directions);
2-the benefits of having an account (detailed description)
He went on and on and wouldn't listen to me so I could get an answer. When I finally asked him to be still and listen to my question, he said, if you don't want me to speak, then we will scan in the invoices and email them to you.
Again I said, please tell me how to find the invoice. In the end, amidst a lot of unncecesary verbiage. I was finally able to ascertain the answer:
1-create a new account;
2-click on order history and you'll find all the receipts
He could have said that to begin with and wecould havefinished in one minute. But to give me a long unnecessary soliloquy and not listen to a word I was saying, is rude and offputting. So much so that despite the fact that I was satisfied with the order, I don't want to do business with this company again. I expect when I call customer service, the rep should listen to my question, give a concise answer, and treat me in a courteous and respectful manner. And if I have further questions, I can ask.

So disappointed that their prices are outrageous now. I don't even check there anymore. What a shame.

ITEMS PURCHASED HAD OLD PRICE TAGS OF $9.00 AND $12.00. THEY CHARGED ME OVER $150. I CALL THIS PRICE GOUGING.

I just love this place. I've had some hard-to-find Corning and Corelle pieces that I've found nowhere else -- found them at Replacements. Most recently, I was looking for stainless steel flatware pieces; I had absolutely no information on a manufacturer or age. Went in under "bamboo" and "miscellaneous", and there they were. Also was able to date my grandmother's old flatware from the early 1940s. Really love this place. Phone customer service people are so very nice, too.