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RepairsUniverse has a rating of 4.55 stars from 345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.
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The parts I ordered were of impeccable quality, and the delivery was unbelievably fast. Super recommendable!
Not an ipad 2 mini screen! Poor customer service and sent me the wrong part 3 times and still after I had to pay $13 to return it to them they still kept send the part back and inaccordance to the own policy it was unused and plastic was still on the screen. I paid $46 + for the part. But not only that time I also ordered from them before the part fell apart but I figured I would give them a second chance. Don't fall for this bull$#*!...
Everything shipped and ordered was as described on the site, EXCEPT a replacement battery I ordered for my phone. The so-called new battery was draining considerably much faster than my current 2 year old battery. I immediately reached out to their customer service and hoped to get a replacement due to a defective product, but with their policy I would be responsible for shipping the faulty merchandise back and pay for shipping the new replacement. At this point, it may not be guaranteed that I would even receive a fully operational battery the second time and if I don't, I would then be responsible for the shipment of ANOTHER, 3rd replacement battery?!
There is too much inflexibility with their nonsensical policy when it is NOT the customer's fault. JUST BE WARY that YOU are responsible when you receive something defective or faulty, which I thought would not happen to me, but definitely consider that if you decide you're feeling lucky enough to roll the dice and purchase from this company. Keep in mind many other reviewers have consistently gone through the same ordeal I went through as well.
The products are good. My 2 star review is solely based on customer service while trying to resolve an issue. I ordered supplies for a project and paid the extra for the 3 day priority shipping to have it here and get the repair done. The shipping got held up and it took 7 days to get the package I paid extra to have in 3 days. I understand it's not the companies fault but through numerous emails asking only to have the difference in shipping refunded, I even offered to accept the difference as store credit knowing I'd make more purchases from them, I was told that because the post office won't refund them the money they will not refund me the money. So they charged my credit card for priority shipping and then refused to make it right through refund or store credit for a shipping service they offered on their site. The products are good but this customer service has left me buying from a new supplier from now on.
I bought the iphone 5c replacement screen to repair my child's broken screen. I opted for the more expensive assembly that included the home button, microphone, speaker, etc..., so I would not have to disassemble parts from the old screen. The screen arrived in good shape, and I installed it. After installing the screen, Siri could not hear me, the recorder would not work, and no one could hear me on facetime.
I called the number for tech support a couple of times, and nobody was ever available, but I was directed to the "live chat" to get help. Nobody was ever available there either, and I was directed to leave a text message and someone would get to me immediately.
Well, I got confirmation my message had been received, but nobody ever called. After nearly a week I got another confirmation e-mail basically telling me they had received my message and someone would get back to me immediately. Nearly 2 weeks later and nobody has called me. I ended up taking the microphone/speaker/camera off of the old screen and swapping it out with the "new" screens gear. It worked.
Customer Service and Tech Service appear Useless with this company. Expect to receive your part, but if there are issues, don't count on them to help...
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