• RepairsUniverse

RepairsUniverse

Overview

RepairsUniverse has a rating of 4.55 stars from 345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    171
  • Value
    170
  • Shipping
    171
  • Returns
    167
  • Quality
    170

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
101
See all photos

What reviewers want you to know

Positive highlights

  • This is our 3rd time ordering from repairs universe and I'm sure it's not our last
  • Performed two screen replacements without a problem with the parts purchased from RepairsUniverse.

Critical highlights

  • I tried to call their phone number and there was no option to speak to anyone in customer service.
How would you rate RepairsUniverse?
Top Positive Review

“A Marvelous Experience!”

Kevin K.
11/18/23

The parts I ordered were of impeccable quality, and the delivery was unbelievably fast. Super recommendable!

Top Critical Review

“Cheats and liars you get the wrong part they will keep sending back to you”

E W.
8/15/23

Not an ipad 2 mini screen! Poor customer service and sent me the wrong part 3 times and still after I had to pay $13 to return it to them they still kept send the part back and inaccordance to the own policy it was unused and plastic was still on the screen. I paid $46 + for the part. But not only that time I also ordered from them before the part fell apart but I figured I would give them a second chance. Don't fall for this bull$#*!...

Reviews (345)

Rating

Timeframe

Other

Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user eugtwill
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Not an ipad 2 mini screen! Poor customer service and sent me the wrong part 3 times and still after I had to pay $13 to return it to them they still kept send the part back and inaccordance to the own policy it was unused and plastic was still on the screen. I paid $46 + for the part. But not only that time I also ordered from them before the part fell apart but I figured I would give them a second chance. Don't fall for this bull$#*!...

Tip for consumers:
Will not be deal with them ever again and I continue to pass the word to everyone else in their best interests not to deal with them also

Products used:
None order ipad 2 mini screen twice even gave part number still received wrong over and over again
Out of over $80in parts and over $13in shipping

Thumbnail of user daniell751
1 review
0 helpful votes
May 8th, 2020

Universe for a replacement, at then end of this review is the exact content of their email, they want a used item returned in perfect condition, no scratches, damage or adhesive of any kind! Before they'd send a new one! Completely unrealistic for a phone screen! So I've have to disassemble the phone, send in the screen (leaving the phone disassembled while I wait for a return) I asked it they could send me the new one and I'd then send the old one and I was told: Please note upon placing your order you automatically agreed to the terms and conditions. Hiding behind T&C's is the lowest of the low. AVOID AT ALL COSTS

"This is email is regarding your request to return/exchange order # *******.

Please note: The part must be in brand new condition. No damage, adhesive or scratches of any kind. The part must have our supplier tattoo.

Your RMA number is *******, please click on the link below to print your Return Merchandise Authorization Form (RMA), fill it out completely and include with your parts in the return package.

PLEASE NOTE: Please postmark your package no later than June 7,2020 or your return cannot be accepted."

Thumbnail of user peterw905
1 review
0 helpful votes
February 11th, 2021
Verified purchase

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Tip for consumers:
They do not communicate, but arbitarily make decisions, and notify you afterwards. When challenged, they decide it's rude, and close the query, and during a "Chat" which was in no way rude, after reiterating a policy they just ended the chat without any opportunity to extract any common sense out of them.
I am trying not to let my anger affect my comments, but I would certainly never recommend them to anyone.

Products used:
Attempted to buy an iPhone 8 battery

Service
Value
Shipping
Returns
Quality
Thumbnail of user libbym25
1 review
0 helpful votes
December 31st, 2019

DO NOT ORDER from this website. Save yourself the time and money. I had the screen in my phone for ONE week. It stopped working completely one day. I contacted the customer service (online since no one would answer the phone) and they told me I would need to ship it back for a replacement. (you have pay to ship the DEFECTIVE screen back) So I ship it back. A week and a half later I haven't heard anything so I contact someone on the website again. I get an email back stating that an email was sent Dec. 19,2019 (I did not get this email at all) and that the return could not be processed because there were "scratches on the screen". There were NONE. I had the entire screen covered the one week it was used. It was defective, so now this "thousands of five-star ratings" company has my money, the screen I payed for, and I have been without a phone for nearly three weeks. HORRIBLE CUSTOMER SERVICE, HORRIBLE PRODUCTS, STAY AWAY AT ALL COSTS.

Thumbnail of user medid
1 review
0 helpful votes
June 10th, 2020

This company uses a misleading website -intentionally or not- that tricks consumers into buying the wrong product then charges the customer to return the product and adds up a restocking fee. I am a computer engineer, I followed the link provided by their website to purchase an LCD for my phone and it clearly offered only one option that I can buy with no mention of a model number. I received the wrong LCD and I lost $20 for restocking fee and shipping the part back. They need to refine their website, so future customers will have faith shopping there again.

Thumbnail of user russn6
1 review
4 helpful votes
February 2nd, 2019

Received defective part. Repairs Universe evaluated the part that I returned at my own expense. They acknowledged the defect and issued a refund minus a 15% restocking fee. I'm not sure why they would be restocking a defective part. I suppose they will ship it to they next customer so they can make another 15% restocking fee. What a racket.

Thumbnail of user mikes1753
1 review
0 helpful votes
May 16th, 2019

Failed to deliver - appalling customer service. Package sat in courier's van for two weeks with no attempt to deliver. Customer service refused to chase, and chose to believe courier's story that the address was incorrect which was, or course, untrue. I now have to wait for the refund which they will only give once the goods are returned to them by - guess who? - the dishonest courier!

Thumbnail of user costelc2
1 review
0 helpful votes
February 22nd, 2021
Verified purchase

VERY UNSATISFIED! Order the wrong part because of their misleading ad on google and now they don't want to refund me the money after receiving the product back.

The chat customer service promised they will look into it and will email me back by the end of the day. 3 days later, they still haven't said anything so I contacted them again. After a brief chat, I was told that they will not give me a refund because the item arrived later than 30 days. However, their email stated "Please postmark your package no later than February 14,2021 or your return cannot be accepted" it was postmarked Feb 13. And they received it on the 18th.

I requested a refund that the agent stopped replying and kicked me out of the chat. So unprofessional.

Additionally, I paid for 2-day delivery and revived in 4.

Tip for consumers:
Make sure you triple-check before ordering from them. Their ads are misleading and you won't get your money back.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user danv72
1 review
0 helpful votes
October 12th, 2019

HORRIBLE COMPANY, HORRIBLE PRODUCTS, HORRIBLE CUSTOMER SERVICE. This company sent me a defective screen for my IPhone X. The screen worked great for just about 48 hours, then the screen went dead. The phone still worked (I could hear text messages being received and phone calls). I contacted them and sent the screen back. During shipping it apparently (according to them) became cracked. They are now stating they will give me a refund of $7 (screen was $70) and will no longer return my phone calls or emails. Buy from anywhere else!

Thumbnail of user johne565
1 review
0 helpful votes
September 20th, 2019

Received Ipad replacement screen without adhesive. I called requesting expedited adhesive, they then sent Iphone adhesive non-expedited. I called, they said would call back and did not. I called for refund, they said I would have to pay shipping. I still don't have advertised product and now have to pay shipping to return it. Unacceptable.

Thumbnail of user angelg154
1 review
2 helpful votes
October 10th, 2020

Horrible product, when I received the screen I had dead pixels down the middle so I took pictures of the defective product and returned it for a replacement. Upon RepairUniverse receiving my return they sent me a message back saying that I sent them a broken screen and that they will not reimburse or replace the defective product. So I lost $190 for nothing.

Thumbnail of user stevej951
1 review
0 helpful votes
February 2nd, 2022
Verified purchase

Send a used defective replacement phone screen then refused a refund. The Screen was shipped with scratches.

Thumbnail of user christ1105
2 reviews
0 helpful votes
October 17th, 2021
Verified purchase

I bought oled screen for a XS. On white screens you can see lines in it. So something was off with the screen but I was gonna love with it. Literally dropped one time in my case that I've had for years and this screen cracked. Definitely not a good quality screen.

Products used:
Glass screen for phone

Quality
Thumbnail of user patrickm2179
1 review
0 helpful votes
February 6th, 2023

On 1/11/2023 I ordered a smartphone camera lens assembly which was later found to have micro scratches on camera lens during attempted installation. When I contacted Repairs Universe and asked for an RMA, I was advised that under their return policy, I would have to pay the return postage. Furthermore, I would only be refunded the cost of part itself, not the original shipping fee. I have never in my life, experienced such an outrageous rip-off by an online retailer who would not provide a FULL refund (and an apology), including shipping costs for their own defective merchandise. I intend to also post this on FB and as well, and I have made a note in my cell phone to never deal with "Repairs Universe", nor their apparent supplier "Fixez.com".

Tip for consumers:
Order at your own risk!

Products used:
Replacement part obtained from another online source.

Service
Shipping
Returns
Thumbnail of user chrism790
1 review
1 helpful vote
August 15th, 2018

This place sucks, horrible products and customer service. Save yourself the hassle and get from a reputable vendor.

Thumbnail of user willw33
1 review
0 helpful votes
July 21st, 2017

Stay away from these people! I searched for a Galaxy tab a screen on their website. A Galaxy tab screen popped up and I ordered it. When I got it it didn't fit. They only refunded me for the screen, refused to pay shipping. I sent the tools back, they kept them, but didn't refund my money. They could care less about their customers. Before ordering you better read ever little thing (including the fine print). They are all about taking the money.

Thumbnail of user jahnaic
1 review
0 helpful votes
December 6th, 2021

If something I buy doesn't work as promised I shouldn't be charged to return your product (restock fee) and then make me pay to ship it back.

Tip for consumers:
Don't buy with this company

Products used:
Oled screen

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianh978
1 review
2 helpful votes
January 16th, 2020

Was shipped a defective iPhone 7 replacement screen and want me to pay return shipping. Will not be purchasing their junk from them again.

Thumbnail of user peterl117
1 review
0 helpful votes
April 20th, 2016

Supposedly OEM battery for my LG G2 left my phone unable to power up. Immediately upon powering up, phone shuts down with error message about battery overheating.
Closer inspection of the battery sent by Repairs Universe - LG logo covered by black tape, and a smeared ink stamp that may have read "fail". In any event, it did fail. In the worst possible way.

Thumbnail of user miltonb19
2 reviews
0 helpful votes
June 12th, 2017

Do NOT order anything from these thieves! I paid $9.98 extra for USPS First Class Mail because I wanted to receive my order in 1-3 days. Which is the stated delivery time for first class mail. Instead these idiots shipped it via UPS Innovation. Which is slightly faster than pony express. It took 9 days for me to receive my order. I did an online chat to find out why I did not receive the shipping method that I paid for and was told that I had to email customer service. I tried to call their phone number and there was no option to speak to anyone in customer service.
So I emailed them and told me that USPS First Class mail is 7-12 transit days. Which is a complete lie. I use USPS First Class mail regularly and I have never had any problems with transit times. They refused to answer follow up email when I continued to ask for an explanation. I am done with these crooks.

Thumbnail of user garyg628
1 review
1 helpful vote
August 27th, 2020

Have purchased numerous parts for them to repair various iPhones. Usually good experience. As of recent, parts have been defective, shipped broken, just bad customer service when you call. Always an attitude. Most recent purchase sent a iPhone X screen replacement. Received with broken prongs in the ribbon. Explained that to customer service for return. I had to pay for return shipping. They received and sent email rejecting my return saying the item was damaged. No $#*!. That's why I called to get RMA to return. Now out the money for product and shipping back. Opened AMEX case... look for another parts supplier, there are plenty out there.

Thumbnail of user ale10042
1 review
0 helpful votes
December 19th, 2017

Received part deferent from offered. After requesting a full refund including cost of return they changed item's description and refused pay for return. They charged almost nine $ for shipping. My return back cost was $3.64.

Thumbnail of user pte
1 review
0 helpful votes
May 21st, 2018

You pay for shipping to get your part, and if it is a non working part, you have to pay for shipping to give it back and get a refund just for the part. So their mistake and you end up paying. BETTER GET IT OF EBAY OR AMAZON!

Thumbnail of user johans34
1 review
0 helpful votes
May 5th, 2016

Received parts promptly but after installing found them to be defective, support was not available. Do not use this company they don't test thier products and will do nothing to make it right. Typical of scammers!

Thumbnail of user mobilerepairg
1 review
1 helpful vote
July 29th, 2016

I ordered several parts from repairsuniverse.com. They arrived in a reasonable amount of time and were packaged well for shipping. One of these parts was a screen digitizer for a galaxy tab 3. There was a hairline crack in the ribbon that rendered the digitizer useless. Repairs Universe does have a customer service phone number which informs you to go online or email them. When I tried live chat I was directed to email. When I emailed them, it took 2 week t reach the conclusion of email chains where they requested pictures several different times. The conclusion they reached is that there was no way for them to help. This is a service I will never use again. I repair damaged mobile devices frequently. For a 15 dollar digitizer this company has lost my business.

Tip for consumers:
Do not use their service. We all know that it's a gamble ordering parts online. There and automatic 5% change (at least) of getting a dead part. This company has the worst customer service I've dealt with. Their email support is the only support available, and it's very slow. Comcast offers better customer service.

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clayton s.
Typically does not respond to reviews

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