Rent The Runway

The company did try to help me after I got two dresses that did not fit. They were very responsive but of course, charged me for sending additional dresses when the two i ordered did not fit. I ended up with four dresses - not one of them fit. Ranging from too big to too small - even by same designers. I am an 8 my assistant is a 6. One of the dresses sent was a 10R and fit her perfectly. A pair of earrings they sent were broken. My event was very important and thank God I had a great relationship with the stylists at my local Saks 5th Ave - they saved my life by finding me a gown in 24 hours and altering the length. I would never use this service again for a major ball, gala, or certainly not a wedding. Simply not consistent in the fit and too risky. NO matter how hard they try.

My unlimited account was paused and I did NOT know it would automatically turn back on the next month.
When I contacted them three days after the renewal, when I saw my bank statement, I immediately contacted them just to be told they were not going to reimburse me.
Now... I can't even use the full unlimited membership for the month since it's now been a week since it renewed. This isn't the first horrible customer service I have experienced either. They DO NOT care about their customers it's really unfortunate. Such a great concept but, HORRIBLE execution.

I accidentally let me paused membership lapse and got charged the $101 monthly fee. I contacted the company through the chat to explain my situation and get the charge removed but they refused. Poor customer service and I will not be using the company any more.

I rented a dress for a wedding and my long-term/live-in boyfriend broke up with me and uninvited me to my own friend's wedding. I explained this to their team and they refused to give me a refund for my cancelled dress because it was 14 days prior to the event. Instead, they said I could have a credit (I want no

They have a really poor response rate, poor customer service, and zero empathy for people in really terrible personal circumstances.

They make sure to tell you that the dress you want is the LAST ONE and make sure you get it ASAP. It's probably all a lie to put you into a shopping frenzy. Then if you have to cancel an order, even weeks in advance, they charge you 10$ and won't refund your money. Instead it will go to your account for another purchase... NO I want my money back! The dresses never fit right and then you're stuck with a charge. I haven't been happy with the last few dresses I rented and after this last scammy stunt they will never have me as a customer again.

After being a customer for many years, I requested a refund for a late charge which I felt was unjustified and caused by confusion with a chat agent. I explained my loyalty and asked for a courtesy refund. They refused to honor my request even though I have been a loyal customer for years. I am cancelling my membership and will be trying a competitor.

I tried RTR for 2 months and only got to wear 1 pair of pants. They lost my order multiple times and it took weeks before they resolved anything. They delivered it a building a block away. The address is clear and I receive other deliveries. I asked them to refund my money for the month that they messed up since I haven't been able to wear anything and they refused. I even told them that I had picked out outfits to wear on my trip and for events and that I had to go out and buy new outfits at the last minute which was an inconvenience. They still did nothing. I would never recommend RTR and would really caution away from it.

I have used RTR on and off for years and always had a great experience. This past spring I signed up for an unlimited membership because I had a lot of things coming up I needed dresses for. It's been a nightmare. It takes days and days to hear back from anyone in customer service. Quality of the clothing is subpar at best. I have had things arrive stained and so stretched out or worn they don't fit right. Shipping takes forever. I had an order that was meant to be delivered last night, never show up, and when I called was told "we don't know when it will arrive" & as compensation I was offered 2 bonus spots. What the actual h$ll am I going to do with 2 bonus spots if I can't even get the the original order I placed? I don't want bonus spots- I want my delivery, or, my money back. RTR has gone downhill hard and fast- would not recommend.

I'm having issues with UPS finding a lost package that has not been found and returned to RTR. All the while, RTR is charging me exorbitant fees. While I understand the need for late fees, this is an issue not entirely under my control. The biggest problem is RTR will not call me to discuss nor will they reply to my emails. It's as if they want the late fees to accrue so they can charge me thousands for a lost package. It's creating my personal nightmare. All I ask is for some professional communication. So far, I'd prefer to assign NO STARS.

I rented a dress for NYE about a month in advance. It was delivered on the day it was promised. Having two sizes to choose from was really great. I wore the dress and was complimented on it all night. I felt amazing in it. The dress I rented was expertly made.

The due date was the 1st, but that was a holiday and a Sunday. Then, due to a death in my family I ended up taking it to UPS on Tuesday. I expected to get charged, because it was technically my fault. I decided to call and let them know what happened, hoping they'd give me a break, and they were very thoughtful about it. They did not charge me the fee, which was very much appreciated. I would definitely do it again. I do think you need to have a back up plan, or be flexible if you use this service. It seems like a short window to expect perfection every time. I can't wait to try it again.

I will NEVER EVER deal with this company again. After being a loyal customer for years - I ordered a dress in the clearance sale and was sent a damaged dress that was altered. They never made an effort to resolve the situation. They passed their damaged merchandise to me, the customer.

I ordered from Rent the Runway for two events on two consecutive weekends. The first dress was to arrive on a Friday, I received an email on Thursday night saying they were sending a replacement dress. The replacement dress was a hideous orangey-pink bad bridesmaid dress. Needless to say I did not wear it and sent it back immediately. Since I had ordered two dresses for the following weekend, I cancelled one and decided to give the company another chance with just one dress. After the fact, I was charged for both dresses. I called the company and they said since I had not cancelled the second dress 30 days ahead of time, I could only get store credit. I ended up paying $190 for the rental of one marginal dress. Save yourself the headache and stay away from this company. They suck.

I have never experienced such a bad and tasteless company. First off I ordered my dress 6 weeks prior to my event and two days before they emailed me that they could not send my dress and I could pick replacements - then morning of the event they emailed saying they were sorry but could not send anything. I now cannot attend my event because I do not have a black tie appropriate dress. I find this beyond unacceptable and I will never deal with this company again and make sure that no one I know does either. I am HIGHLY disappointed!

Ordered my dress for my event in plenty of time. Was to arrive today for a wedding tomorrow. Decided this AM to check on shipping status - and to my dismay, it said scheduled to arrive on Monday! 2 days after my event. Tried to contact customer service. Hold time was over 30 minutes. Finally got a call back and the resolution was to ship to me overnight to get to me tomorrow. Too close for my comfort so I cancelled. While they will issue me a credit, the worse part is I'm without a dress. I counted on them and they failed. Their business model is all about timely delivery. I'm so upset, and they have now ruined my day as I try and figure out what to do. If you aren't worried about things getting to you on time, you might give it a try; otherwise, stay away!

Due to quality problems with the last three dresses I received, I went to the website and cancelled my subscription. Rent the Runway continued to bill me anyway and was able to take over $400 from me because I could not prove I clicked the cancel button on their website. If you cancel due to quality problems like I did, be VERY careful to check that their website actually works when you cancel.

I am a school teacher and like most public servants cannot afford to be taken advantage of.

Had low expectations
Rent the runway didn't meet any of even of the lowest.
I hope potential customers read this.
Customer service is VERY snippy and short. Seem over worked as the 3 times I called I was on hold for over 20 minutes each time. Was promised emails for suggestions that I never got. Website is VERY hard to use when trying to filter choices.
And to try to cancel it took over a month... 3 calls and 2 emails... still not sure im cancelled for good.
Might be good if you just needed something for an occassion... but I have no idea as they was no support to even get that far.
Cost me almost $300 so far for nothing except wasted time and frustration. Never received any items

All these bad reviews are surprising to me! I've been an unlimited member for over a month and haven't had any of these issues with shipping or not getting the dress I chose. Maybe the unlimited is the way to go. For a big event there's no way I'd wait to receive something the day before. But that's just me. My only qualm would be that the dresses aren't "like new" they should pay better attention to them when they are dry cleaning.

Otherwise I love that for $140/month I can have three very nice items that I wouldn't never afford otherwise!