Rent The Runway Questions & Answers

Here’s what consumers have asked with answers from Rent The Runway staff and previous consumers.

4 questions answered

0% answered in 1 day

Question:

Hey there rent the runway staff. i'm hearing horror stories about being charged when an item was returned late. i have my even on the 2nd, and my return date is the 3rd. how can i prove to the company that i did infact put my dress in the mail on the 3rd?

Answer:

I'm having an issue currently with not having the dresses picked up from the UPS.@elizabeth N. What was the solution that they provided you? I'm freaking out because I put the dresses in the dropbox and followed all the rules and now I'm going to get changed for 2 dresses that I didn't EVEN WEAR! Help!

By Meredith S. over a year old

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Question:

How does this program work - very interested! How does this program work - very interested!

Answer:

I signed up for unlimited membership on a Saturday made my selections - the website showed it'll be delivered by Tuesday 8 PM - didn't get here for almost a week! What's the point of getting unlimited when they purposely hold items and don't notify the customers when the items are not up to par or available the when you're told it will be. Membership is not worth it - I called customer service - on Wednesday to ensure my dresses got here Thursday - she assured me they will get there --- NOPE! LIES! I had to return the dresses same day it was delivered because they came too late!

By Sarah K. over a year old

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Question:

Is the 200% charge they state in the terms of service only if you fail to return it or is it a charge right off the bat as soon as you press subit on your order? Is the 200% charge they state in the terms of service only if you fail to return it or is it a charge right off the bat as soon as you press subit on your order?

Answer:

You are only charged the rental price when you click submit. They only charge you if you don't return the dress.

By Felicity V. over a year old

Question:

How much does it cost to send a dress back if you don't like it and have a new one overnighted? How much does it cost to send a dress back if you don't like it and have a new one overnighted?

Answer:

When I tried to get something overnighted, it wasn't even an option for me. I expect it highly depends on your location. I believe the price listed was about $30

By Greta Z. over a year old

Question:

Did anyone get their order on time? i ordered a dress to arrive on 1/9 my birthday even is 1/10.. i'm going to be upset if i don't receive it on time!

Question:

I just heard of this via a co-worker who uses your services. i'm just not understanding how the pro membership works. so i"m only paying $29.95 once

Question:

How long does it take to get a response when you have signed up?

Question:

Scheduled an app for my daughter but i used my own email, would that affect my future order for myself as far as my dress size

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Rent The Runway Questions & Answers

How does this program work - very interested! How does this program work - very interested!

How much does it cost to send a dress back if you don't like it and have a new one overnighted? How much does it cost to send a dress back if you don't like it and have a new one overnighted?

Did anyone get their order on time? i ordered a dress to arrive on 1/9 my birthday even is 1/10.. i'm going to be upset if i don't receive it on time!

Do they use a chatbot? i heard there was one but it was removed?

I just heard of this via a co-worker who uses your services. i'm just not understanding how the pro membership works. so i"m only paying $29.95 once

How long does it take to get a response when you have signed up?

Scheduled an app for my daughter but i used my own email, would that affect my future order for myself as far as my dress size

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