Rent The Runway

RTR has been OK in the past, but I've found that 1. Their unlimited service is $$ and not worth it. Nothing I ever want is available, and for the price, I can BUY something more current season from the REal Real.
2. Their designers are kid of going downhill. I think seeing Kendal & Kylie handbags on there has sort of sealed the deal for me. I'm to embarrassed to rent anything here again.
3. I can't believe they charge such prices for OLD season items. They are not priced accordingly. There are some dresses on there that are literally from like 2014 and they are still charging $300 per rental. Insane.
Sorry, but their business model just isn't sustainable or appealing to me anymore.

I have had pretty good experiences with dress rentals even when there were problems with dresses sent. Luckily they give you an additional size option. However I am reviewing for anyone who purchases from the final clearance sale that they may send a totally damaged item without disclosure. I purchased a purse at $140 and it came with a rip across the strap where when worn is totally visible. I have ordered final purchase items before and it always came in good condition. The RTR team would not reimburse or replace my purchase even when I sent photos of the damage. Very disappointed with their customer service decision. I won't be spending my money on final clearance purchases again.

I am giving this business five stars because of their customer service, not because of the dress. I was not able to wear either size evening gown that I ordered due to length issues. That said, their stylist employees are terrific. On every email I sent, I got a response in minutes, and keep in mind that this is two days before New Year's Eve. Both Michael H. And Sarah C. Were kind, sympathetic, helpful and efficient. My refund credit never expires and I can gift it to a friend if I wish. Hats off to this company. Great job on putting customers first!

After placing my order, I read enough nightmare stories about RTR that I decided to cancel. Even though my order had not been packaged or shipped and there were still 3 weeks until delivery, they not only charged me a $10 cancellation fee they also will only give me RTR credit. This policy is ridiculous. They have effectively ripped me off. I know multiple people who have similar stories with returning merchandise, merchandise being worn, the wrong size etc and being unable to get their money back. Do not use them!

Customer service never replies back to you, they rent you clothes that smell, the neck line of blouses and shirts are all worn out, the zippers on jackets are over stretched. At this rate, this company will be gone in a few months.

For 2 months I rented dresses to try for my daughters wedding. I chose the dress, shoes, accessories, everything. I ordered the dress again - even paying for an 8 day rental to be sure it was here and ready. I hear nothing from RTR. The dress arrives - I open the bag and instead of the long, Gray beautiful gown I ordered there is a short, red and blue dress!

I call. They say the dress I reserved in March was damaged and unavailable and so they sent this one instead. No communication with me whatsoever!

Completely irresponsible! A decision and planning that took months dashed and now instead of relaxing before the wedding I'm panicked and shopping for another gown!

NEVER AGAIN!

Horrible company - no honesty, integrity. Contrary to what you may have been taught as a child "I'm sorry" does not fix anything!

I've been an unlimited member for 3 years. Over the last year, they switched carriers, which lead to delays and significantly less rentals. Now with the current program, there is no incentive to return items, so you'll never have access to the best pieces. Delivery takes so long, you can never get what you've paid. I tried the 5 shipment plan, nut with two weeks wasted waiting for delivery, I'll never get to use the shipments I've paid for. Customer service is unresponsive at best - for at least the last 10 months. Finally, I've received multiple shipments of damaged, over worn and unwearable items (not ironed, etc). Don't waste your money... all you'll get is aggregation

I had two dresses ordered and was thrilled with the price. I am going to prom and found it unlikely that I would wear my dress more than once, so it would be better to rent. However, I got nervous after reading reviews and decided to go out and buy a different one. I cancelled my order, only to receive a RTR credit that I will never use. I tried to use their 'chat' feature but it has been over half an hour and no one has responded. They claim that "our team typically responds in a few minutes", and will say things like "one moment!" or "shortly", but why? Thirty minutes is not one moment, nor is it a short period of time to answer my yes or no question. I hope I can get my money back because I never plan on using this website.

I've used RTR for three years now and have never had a problem until this past year. All of my rentals in a 3 month period have been late, damaged, or just never shown up. It is impossible to talk to anyone with their phone system and if no one replies to your emails then you're left in the dark. Not having a rental show up with no explanation, no refund, and no contact is totally unacceptable. I will never use rent the runway again.

This site became such a time consumption in trying to find items available in my size, that I ended up cancelling after 1 month and never even accepted a shipment t. Further, the discount code provided for the first month of membership was never applied and I was charged the full amount. Billing was unwilling neither refund or at least correct the charge. I'm now disputing with my credit card. Terrible customer service and availability. Save your time and money!

I signed up for unlimited with returns taking over a week to process. I use two other renting companies that returns consistently beat RTR and were significantly cheaper. Customer service doesn't exist and calls have wait times "less than 60 minutes" with no one actually picking up. Online chat is always "offline" and email responses blame you and keep asking questions for more detail with no resolution... with response times that are days. RTR seem to not function on weekends.

I gave them several more opportunities because I have used them for so long. The quality of their clothes gets worse and worse. I've had to order 3 dresses for one event because I know something will be wrong. At that point, just buy a new dress. Their shipping is the worst. If you are traveling, the shipment will not arrive until late the night before even when you order with plenty of time. This leaves you with no time to try on clothes, and replace them or go out and buy new stuff. And then clearly you have to return from where ever you are at to make the cut off. Not worth it anymore.

Ordered, paid, no dress was shipped to us. No customer service available. Had to go to credit card company to get charge reversed. Impossible to get through on phone, email or chat. Tried to call and both times phone was never answered despite spending over an hour and a half on hold. The dress was for my daughter's prom; the day before we're scrambling to get something. Horrible company.

I tried this subscription for four months. The cons by far out weigh the pros. I have a two page list of favorite pieces that have spent literally hours searching and updating. The problem is when it is time to rent, literally all of them are unavailable. I end up renting things I barely like then often have to return or exchange which costs more money and more shipping days so the time I have the clothes available is very short. The customer service people are nice which is why I didn't give this rating a one star. Just spend your time and money on something you can try on, take home and actually like.

Rent the Runway charged my card $1,834.32 for a "late fee" in an absolutely unethical business practice. I have returned the clothing to them in perfect condition and now I am out almost $2000 due to their lack of transparency, responsiveness, and unwillingness to treat people like human beings. I am telling every single person I know to cancel their RTR membership because I do not want to see this terrible thing happen to good people.

Rent the Runway, how can you justify taking $2000 from an unsuspecting customer? STOP operating this way.

I am disputing through my credit company and am pursuing legal action.

Cancel RTR!

I just signed up for their "Unlimited" program, thinking it would be a great deal and save me tons. I read the contract prior to purchasing the membership and everything seemed fine. Turns out, less than a third of the dresses were actually available to me with this program! In the contract they state "nearly everything" is available. I guess "nearly everything" suddenly means around 30%. In the regular RTR, 48 pages of dresses were available, but for Unlimited, only 15 pages of dresses are displayed. What a rip off! This deal seemed too good to be true. Wish I had googled "Rent The Runway bad reviews" before signing up, rather than after!

I called yesterday to confirm my dresses were being shipped... for my WEDDING reception. They assured me, "Oh yes, they're being prepared to be shipped tonight." The next day (today), I get an e-mail, "We regret to inform you that NEITHER of your dresses will be shipped." I get this, "we'll ship you these dresses in replace of those" e-mail. If I had wanted those two hideous dresses, I would have ordered them to begin with. Don't waste your time OR your money on this site.

They will NOT be in business much longer. No one could be who operates like this.

Save your money and your energy. Go elsewhere. Please.