Rentalcars.com

Rental number *******
Made a full prepayment for 5 days for &150 through Rentalcars.

Should have received the vehicle from Green Motion in Turkey for 10 days.

We arrived at the office of the company on the day of the lease.
We had all the documents and an electronic credit card in the driver's name in our smartphone.

Green Motion refused to issue a car because they need a physical plastic card, not an electronic one.
The rental rules indicate that a credit card is needed, but it is not specified that it must be a physical, plastic one.

Now it is 2021, they do not take physical credit cards with them - there is Apple Pay and Google Pay, it is much safer than a physical plastic card.

Green Motion canceled the lease immediately at the time of contact, there were no problems with this.

Rentalcars refused to return $150, they just kept them for themselves!

They wrote, explained - to no avail. They answer that they are sorry and that's it.
No car, no money.

I read the reviews - people have similar problems - just what is wrong - neither the car nor the money.
If you want to book a car, it is better to book on the spot or directly with the company.

Do not use Rentalcars, you will save both your nerves and money.

When booking with Rental Cars on line there is no mention of an airport charge. The quotation actually said, "This is what you will pay US$154.00" (for 12 days)

At Hertz check-in in Barcelona I was informed that there would be a 40 Euro airport charge in addition to my rental charge. She pointed out that in my rental voucher it does say, in very small print, that there may be an airport charge. At this point the booking is already confirmed and no one would guess there would be any change from the advertized price. The agent said that she had worked all over the world and there was always an airport charge. Furthermore, the agent was very rude: "you have rented the smallest car possible, she said, are you sure?" Then, she didn't just ask me for my credit card and passport. She said, "no credit card, no car." I don't know if this was her sense of humor. Finally, I gave the car back a week earlier but there was no refund possible from RentalCars. Never had this experience with renting cars. I booked directly with Avis for a larger car in Bilbao. Got a price similar to Rentalcar's price on their smaller car. No airport charge. Great service. What is the point of going through a broker for no price advantage, being stuck in a contract, and having to pay unexpected extra charges?

I booked a car and used their system online to amend the booking for a different airport. The amendment process was easy and said I'd receive an email confirming the change.
The morning of the rental comes and I still haven't received an email. I called and asked about it. They said no amendment was processed and I'm out a total loss. They said I book through them again they'd return 40 dollars out of the 130... I explained over and over it was a technical issue and feel like they were at least partially responsible. I talked to "Lloyd" who was very rude and insisted it was fully my fault. I wanted to compromise to no avail. He wouldn't give me his last name or employee number so I couldn't locate him through his managers. If you're hiding your name you're probably acting unprofessional.

Needless to say don't pay them ahead of time. If you change your reservation you won't get your money back and will try to extort you to use their terrible service again. I learned my lesson by outright losing 130 dollars.

I booked a car online from seeing an advertisement on the T-Mobile Tuesday app then when I flew into Detroit they wanted me to deposit an extra $300 so I refused then I called them up and they told me that they was only going to refund me $22 so I got my money back now a month later they took the money back out of my account now I am going to stick my foot so far up they anus they are going to wish that they never messed with me like that.

First time using this company they are a scam never use it. They are awful horrible people that never let you speak to managers are rude and run themselves. They don't even speak english

TOTAL SCAM, my flight got cancel and I call to book another date so I wont loose the money I paid to them, and they could not find cars available for me to book another date, keep calling and calling and no one did anything to help me, they just make me loose money and at the end they told me its not their fault that they do not had availability on cars on another date, instead of helping a customer not to loose money, their customer service SUCK, they have a very INCOMPETENT PEOPLE do not know the meaning of CUSTOMER SERVICE, they are only a steeling money company!

All rentalcars.com is, is a middle man. Do some home work, and you'll be able to find the same price, and most likely even cheaper as you'll be cutting out this shady middle man of a company.
I booked a car, and paid for it fully. When I got to my destination, for technical reasons, the rental car company could not give me the car. I had to rent with a different company without any problems, however, because it was on the spot, the price was much higher, so I was already out a bunch of money.
I was told by the representative at that car rental place, that it'd be best (best, not mandatory) that I call rentalcars that day to get a refund. I asked to use his phone, as I didn't have a phone at the time (travelling abroad). I was on hold for 30 mins before I gave up.

I got to my hotel, I bought some cellphone minutes and tried calling them again. To my frustration, their phone number doesn't seem to be listed anywhere on their site! What reputable company hides their phone number? Anyway, I was able to find it but again, spent 30mins on hold and used all my phone credits.

By the time I got to a location where I could use a phone freely, I was told that my best option was to wait until the return date passed, then make a claim for a return. I did that, but I ended up getting charged 25% of my fee! For what? For the pleasure of using a shady service, being stuck on the phone 3 times for half an hour, to then have to deal with poor customer service?

There are many websites that provide the same services as these guys, and I'm quite certain that they can do a better job of it.

This car rental company is outrageously irrational from their service offered to the customer. They are mistreating the customer which not only that, they deem the customer's request by refuse the customer service purchase even the bank informed us that the consumption has been acknowledged, where the transaction has been charged. Our credit card issuing bank is confused why the transaction been cancelled due to the internal security check from RentCars.com, and we could not understand the negative response coming from RentalCars with mean and brutal refusal comments to tell us never book from their website again if we like to rent car on their website. DO NOT USED THIS CAR RENTAL AGENCY, IT IS EXTREMELY LOUSY AND YOU WILL CERTAINLY BE REGRETED IF YOU HAVE EVER GIVE A TRY ON IT!

I booked a small family car and received a mini car - the vauxhall Corsais way more smaller than the ford focus and much less expensive. They would not refund the difference because it has "similar" features (4 wheels, aircon)

SCAMMMERS!

I want to tell you a story that was with Rentalcars. I was traveling in Prague and booked through the website of Rentalcars car rental with Elmo from the airport in Prague, when I arrived to pick up the car just in time for me, I noticed various Elmo car rental closed. There is no phone number or any sign that the car rental shop is active. At that moment I called Rentlecars to cancel the order and check why the Elmo car rental agency is closed. Rentalcars customer service received the call and everything is documented even sent me the call in an email complaining that the agency is closed. And sent photos of the closed agency. Everything is documented. I was told by a rentalcars company to open a case after a week to get a refund. And to this day half a year after the event I have not received any refund the amount of rent was about $ 500. In all the cases I contacted Rentalcars closed the case claiming they spoke to the Elmo Agency and the Elmo Agency said they were on the spot and the agency was open even though I keep sending the facts proving that the agency was closed. Rentalcars is an unprofessional and immoral company, its customer service is poor and it turns out to be a fraudulent company that stole money from a customer. The company did not provide an answer to all the evidence it received and simply ignored me the customer without any ability to do anything against it. It is not advisable to mess with this rogue and immoral society just thieves.

We booked and paid for a car for our holidays with flight number given to the company but when we turned up late due to the flight they were shut so no car and now no money back vile company

I had issue with the car as i couldnt recieve it, their agent offer me full refund incase i rented another car which i did, but they refused to do the refund after i paid

Total scam avoid this company. You may not get the car you booked and be refused to be issued the full refund.

100% scam! My flight was delayed, when I arrived at the company, they canceled my booking. Because I was 18 hours late. Not cars, not money, I didn't see

I never booking rental car on this Company again when i booking total charged $150 when pickup car got a bills charged $176 call them no body can help?

Watch out for their trick. They send you an email that the booking is not possible and 15 min later the email confirmating the booking. If you miss the second one no refund possible.