RemitlyReviews 407

Beware of this company. We had used them for 10 years, and they cancelled our account with no warning. Didn't find out until tried to make important transfer to someone who needed it badly. Called, and no explanation, we were just canceled. We could not know why. Because of that we had to scramble to find another means to send the money and there was a delay.

Worst money transfer service ever. Tried to send money for a deposit on a tour in Madagascar. Completed all the data and submitted for transfer. Some time later I receive a notice that my transfer has been cancelled and my account closed. Talked with customer service and they are unwilling to do anything and won't tell me why they wouldn't complete the transfer. What a scam! Don't waste your time.

Remitly is not a good money transfer, trust me stay away. I sent a transfer and it was cancelled for the reason that it looks suspicious, if it looks suspicious contact me and ask me, just don't cancel. On another time I sent funds by mistake, it took 3 months for it to be returned. I'm closing my account with them.

I sent P11,000 to the Philippines and the money never arrived to the receiver, please DO NOT USE REMITLY, they will not help you should issues arise, they will not give you an update, you will have to repeatedly explain the issue over and over with no resolution. Your money is not secure, they don't protect their clients and are just after their commission. Wish they would CLOSE DOWN and go Bankrupt

The payment by card works, but they offer a cheap in theory service called "quick bank transfer" thats they didn't mention that will likely fail on certain cases (Uk security, bank issues, account dups, etc)
If thats the case they still take your money but cancel your order and them you will need to start legal fights to recover your funds. (Hopefully)
They put the blame also on your bank but you can see the money take it by Remitly on your statement. Support will blame your bank

Worst customer service
I lost 1000 £ and no support at all, every call and email asking you to wait.

Simply they are telling we are not responsible we sent the money but if received or no, they cannot confirm and they cannot take any action

Update

As I expected, after the below message from Remitly nobody contacted me

I have called them and action as well

This company is so bad I made two money transfers and they lost both of dec12 took them about a month to return my money they didn't know where they deposited the funds do not send money from here if you have an emergency sorry for you bad business and never give me an apology

The first few times I used Remitly I was really pleased with the ease and speed of transaction, so I accepted that the conversion rate was not the best. However today I tried to transfer $3500 USD. About an hour later I received an email asking for a copy of my passport photo page. When the money was not deposited in recipient account 6 hours later, I got on line with the 24 hour chat. The rep told me my document submission was received and money would arrive in 2-8 hours. I asked if she could confirm it would arrive in 8 hours. She "could not guarantee." Then I asked her to cancel,and she said she could "request" it but it would take 10 days "if approved." So of course now I'm stuck because I can't tie up the money for 10 days. Do not use this service!

Done with them! They have locked my accounts 2x and when I made the 3rd one they said I can't do transaction with them anymore because I did something that's against their rules. Wtf! I just used my accounts from when I am in the country or out of the country and they locked my account because my location was not the same and said I should inform them ahead before using it out of the country. Lol! I swear you won't go far as what you are now!

Tried to transfer money to the USA from UK. The money was taken out from the bank promptly but was not delivered. I had to speak to 14 different people and was on the phone for at least two hours with reassurances this will happen in the next 6 hours and then in the next two hours and the last person I spoke to, in the next four hours. I am still waiting for this to happen. Please save yourself the heartache and use some other service.

When I tried to log in, I noticed my acct was suspended for 'suspicious activity'. And they only have an idiot bot to chat (no humans)... not much help. Western Union is a much better choice.

Very horrible company. Never will I use their service again. Their promise of few minutes delivery is scam. Stay clear from this company. They Need to be sued, and SHUT DOWN.

I have no words to explain their unprofessionalism and miscommunication. This is one of the worst service I have ever used. I have raised a concern with them on 12th Oct which is still not resolved and I still not received my money back. Every time i ring representative tell me the same S...t story.
I will never recommend it to anyone.

I have been using this service for a year and suddenly they decided to deactivate my account for no valid reason. After getting all my money and using their services, suddenly deactivated fo absolutely no valid reason!

Beware of this Scamming Platform, Remitly! I should have read the 1 star rating of this Scamming Company, Remitly!

Nerver ever use Remitly! Be warned...

They respond to no one. Do not respond to emails. Have ripped people off on several occasions. If you get ripped off of which I have they do nothing. Put you on hold transfer to to someone else. This company and their team should be in jail and hopefully one day they all will be. Their reviews are terrible no matter where you look. This is a scam company.

Don't waste your time with this service. Nothing could be worse that than this poor excuse for a legitiamate enterprise. I have an excellent credit rating. I have used bank transfers and the Wise service on other transactions. Here is their response to my inquiry after my transaction was refused:

As mentioned in our last email, our team identified potential discrepancies between your account and the activities allowed under our User Agreement. Because of this, we deactivated your Remitly account. Please know that we will not be able to process future transactions on your behalf.
While we do apologize for any inconvenience this may cause, we are not able to provide any additional insight into this matter or reconsider the decision.

This Remitly is a crock!

Very irrsponsible and bad service to the customers. Once you contact them, they will promise, things but nothing will happen I have contacted them 4 times for lost(undelivered money). But MO USE.

Untrustworthy company, bad customer service, bad rates and high fees., money transfers takes forever to be available.

I tried to increase my tier level to be able to give support to people in Nepal. I put charity /aid as it is aid that I am giving. Not to a charity.
They suspended my account and said I needed to call in. 7 hours calling from Nepal and they then would not get a manager on to speak with me, as they said it is their policy not to allow to send to charities. I said it is support. Could I change my answer as it is more support than charity and they refused. So I asked to speak to a manager. No manager came in the line after 5 minutes I hung up. Unbelievably poor service. Do not use! If I could give 0 stars I would