Worst customer service
I lost 1000 £ and no support at all, every call and email asking you to wait.
Simply they are telling we are not responsible we sent the money but if received or no, they cannot confirm and they cannot take any action
Update
As I expected, after the below message from Remitly nobody contacted me
I have called them and action as well
Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.