Remitly

Absolutely obnoxious conversation with so-called Customer Service after waiting on hold several minutes to respond to their request for more information. The questions were intrusive -- why am I sending the money, what is my relationship with the recipient, how long have I known him, etc. When I reached the point where I declined to provide any more information, the agent canceled the transaction "at my request" since I didn't want to describe the relationship. I was trying to help a friend in Nepal who has been unable to work throughout the Covid epidemic because his job relies on tourism. No company has the right to ask such personal questions. I will never patronize them.

During this pandemic, we tried to help many people in the Philippines by sending money for their food. Remitly canceled our account saying there is a suspicious activity, despite us providing all documents they need for the source of fund. We asked to speak to someone in corporate and the representative said they will have them call us. Guess what? No one called. I will keep writing reviews in all possible sites until I receive a call from their corporate office who seems to be hiding and avoiding direct contact to customers.

They took money out of my bank and suddenly closed my account saying there is suspicious activity. I tried to contact the customer service and it takes long time to reach them so I contacted using live chat and they just keep repeating same answers like a robot. Now I am very scared that I might not get my money back that they took out from my bank account.

"WORST COMPANY" 05/25/2020
My initial experience was good but as soon as I got confident I started to send out money for our business lawyer.
$2999, $2999. As soon as we complete the 1st transaction we got our receipt, then the 2nd one. 11 days later they keep up asking for more papers to submit. Passport, ID, reason to send money, bank statements, pay stub. These people are a complete scam! Be warned! Don't use them. There is no cancellation button and no one to talk to.
Parma, Michigan

I attempted to send money to my niece for her birthday. They want to know everything about both sender and receiver. After a lengthy on line application I had to call the company, where I was interrogated by a person with a very thick foreign accent, who wanted every last detail about who I was sending to, why, did I plan to send more, how many times I have sent, how long I knew this person, then that still wasn't enough. He actually wanted me to send a copy of my bank statement.
Major red flags. I believe this is a scam

I called Remitly on Saturday to tell them someone stole my information. They said they would not allow anymore transactions with my bank account information. On Monday I wake up to see another transaction has occurred for another $1200.00. I have called and it is the same scripted BS. I am filing a class-action suit against them. They do not realize this is going to cost them so much more money. If anyone else is interested in doing this lawsuit reach out to me. *******@dataalliancegroup.com

My primary concern is the call center representative doesn't have enough interest in my frustration and does nothing to alleviate the situation, neither psychologically nor monetarily.

My money transfer was on hold. I was emailed that it would be a few hours. The other bank had the money I was told...

If there is a reasonable expectation that the other party will refund the money in question (I asked for them to cancel it so I can use a different platform), then Remitly should refund me right away of their own accord.

I signed up with this company to have a transfer done on March 30, one week later and the money is no where to be cashed or even found. They charge you premium fees to transfer and they will stall you with all sorts of stupid justifications that their customer service isntrained to tell. One of the worst companies I dealt with. Trying to get your transfer cancelled and your money back is like pulling teeth with these clowns. They should be banned from doing business and fined. I am suing them for waste of my time and my recipient's time.

Do not do business with remitly unless you want to be frustrated. They locked my account almost immediately after opening it for no reason. Customer service is TERRIBLE. They will not help you, will not explain anything to you, and are rude. Please save yourself the grief and take your business elsewhere.

The payment by card works, but they offer a cheap in theory service called "quick bank transfer" thats they didn't mention that will likely fail on certain cases (Uk security, bank issues, account dups, etc)
If thats the case they still take your money but cancel your order and them you will need to start legal fights to recover your funds. (Hopefully)
They put the blame also on your bank but you can see the money take it by Remitly on your statement. Support will blame your bank

Have been using Remitly for a couple of years now. Sending money to Philippines. Money transfers have been quick and without complication.
My gripe with Remitly is that they think they have the right to request months of bank statements. When you question them they state it is in their terms and conditions which you agreed to. And that it is their policy (as if their policies cannot be questioned by a mere customer). If you don't provide the statements they will suspend your account. A letter from the bank validating me as the account holder is not good enough - they want to examine all of my personal transactions...
I have my policies too Remitly and they are inconsistent with yours
Goodbye

Remitly is the worst Money transfer by my experience. Dont trust them with your information. I am going to take legal action against them so I wont say much here. But my advice is dont trust them with your information. They are not professional as they seem.

Remitly is not a good money transfer, trust me stay away. I sent a transfer and it was cancelled for the reason that it looks suspicious, if it looks suspicious contact me and ask me, just don't cancel. On another time I sent funds by mistake, it took 3 months for it to be returned. I'm closing my account with them.

If you read all these reviews and you still went ahead to use remitly... you will surely have yourself to blame... they provided me with the worst service i have seen in my entire life. My funds was not remitted in two weeks... I had to cancel the transaction... I wish i saw this website before transferring my funds to them,,,