Remark Green

I truly wish I would have seen this site before I spent over $100 on masks that I have not received. I placed my order on April 11,2020 and received an email on April 23,2020 that the masks were shipped. I sent an email early May inquiring about the masks and the response basically stated that due to covid, there are delivery delays (which I expected to be the excuse). Today is May 30,2020 and still no masks. What upsets me most is that I am an RN and I am recovering from covid since the end of April. I believe if i had the masks, it may have help prevent this. I wish zero stars was an option for this scamming site. They should be ashamed of themselves.

I ordered a mask from this company. It literally took over two months to arrive. During which time I repeatedly emailed customer service who completely ignored my request to cancel my order and insisted each time it was on its way (when it wasn't- I know this because I tracked it after it arrived) Regardless I told them I still didn't want it, it looks nothing like the photos. They told me to take a picture of the item and send to them and tell them what was wrong. I told them it didn't look the same as in shape. It was uncomfortable. I ended up having to go through paypal because THEY DID NOT LISTEN- Paypal contacted them and they are making me return to CHINA. The address on my package is from NY... It cost me $20 to return a 30 mask. Pay pal says they will cover shipping up to $30. We will see. Totally disgusted and DO NOT RECCOMEND!

Forgot to mention that as their mailing address is in Portland, OR people who haven't gotten their items need to contact THE ATTORNEY GENERAL OF THE STATE OF OREGON TO REGISTER THEIR COMPLAINT. If they get reported for what they are doing (THEFT) it will not go unnoticed

I ordered 3 $34.95 masks and haven't received them YET! According to the fake tracking number that I received April 30,2020. My order was coming from Rosedale, NY. And to date, it's still in Rosedale, NY 5 days later.
This company is a fraud and I'm reporting them to the BETTER BUSINESS BUREAU and contacting my debit card company to get my payment reversed back to my card. $#*! holes playing around with peoples money during a pandemic.
Never buy from this FRAUDULENT COMPANY

I am a registered nurse who purchased 2 masks from RemarkGreen at the beginning of April and NEVER received it. At the bottom of their website it says, "Texas, USA" but then a fake tracking number says "items shipped from Yanwen, China". I'm just shaking my head trying to find out how I allowed these idiots to take my money and run with it. I'm pissed off that they're using COVID-19 pandemic to rip people off. When I asked where my items were, they sent me a 20% discount code. Seriously? You took my money and never sent products and now you want me to spend more? What is this world turning to? PayPal is allowing them to take people's money which is BAD BUSINESS!

I placed an order for a facemask and filters with Remark Green on 4/16/20 at which time there were allegedly on backorder. On June 1st, 2020 I received an email that my shipment was on it's way after almost 2 months of waiting. However, the shipment updates from that point on pretty much ceased. The last shipping update I received was on June 24th claiming that my order was heading toward my destination. After that all shipping updates ceased. I began emailing Remark Green requesting for shipping updates and received automated responses regarding my order giving me the link to track my shipping (which I already had) and from there apologizing for the delay. The emails began on June 29th. I have requested a full refund multiple times at this point and have been met with the same response multiple times offering me a 5% refund. This is unacceptable since it has now been 4 months almost to the date since I placed my order. I have asked to speak with supervisors and have not received a response multiple times now. I simply want my money back at this point since it appears I will not be getting my order and they are not trying to refund me for my order, which still has not arrived. I am very dissatisfied with this company.

I have noticed that all of the reviews on here ordered around the same time. I ordered April 18th. The last names are always SMITH... Lillian, Hannah, Emma... however, I wrote to them telling them the order was wrong and asked if they could fix it. They said once the order was placed they could not change it because they are customized so they issued me a full refund and told me I had to reorder. I did get the refund and I did reorder but now it has been weeks. I got an email saying my order was ready, then the next day I got one saying that my order is being delayed due to COVID, then a few days later I got another email stating my mask was on its way to be transported from their warehouse, and now at 3am this morning they sent another email saying it was delayed!

I was not getting my masks I ordered; I got my bank to investigate this fraud. 2 days ago I got a partial order. I ordered 3 masks of 1 design, 3 masks of another design, an order of "5" filters that WERE to fit inside these masks. I got 1 mask and 2 filters. And guess what? There is no slot to put these filter into the mask. Not what I ordered or wanted. And like other posters have said they are child size, in my opinion. I am still trying to get a hold of my bank to continue with fraud; because no way am I paying for a "partial" order that is not complete or satisfactory. BTW this was a Facebook Ad; should have known better. May ten-fold be return to those who fraud.

EMAIL I GOT: Due to an enormous increase in mask demand during the epidemic, we are currently experiencing higher volume than usual. At the time being, we have equipped more staff to the warehouse, as well as the customer service center to ensure the processing time.

After the parcel is done and transit to our shipping agent, the shipping times typically take anywhere from 3 to 5 business days.
Please allow us some time to deliver the parcel and protect you against the virus!
Thanks so much for your understanding, The Remarkgreen Team.

Bogus company-will take your money and send you crap if you have them investigated. Shipped from 148-08 Guy R Brewer Blvd, Jamaica, NY *******.