Remark Green

I ordered a set of 3 masks with replaceable filters from an Instagram ad (big mistake). I took screen shots of all info quoted for the offer. Starting getting all the bogus e-mail updates about progress of the order. 5-10 day shipping became 30 days. Finally got a note that part of my order had shipped. 2 months later it arrived and I followed up with Remark Green for the balance of the order. They claimed mask I ordered did not come with filters even though I have proof otherwise. I am now haas
Ing with PayPal for a refund. When I ordered my masks the Remark Green site was full of masks. Now the site is offering promotional products. Guess they are waiting for the next big trend they can scam.

I ordered face masks in April, was suppose to take a couple of weeks to receive. After 6 emails to the company and a dispute made through pay pal, I received the face masks 3 1/2 months later. The product is flimsy and not even close to the description of the quality of these masks. Save your money, do not buy their products. Came on a slow boat from China. Go to a local medical supply store and buy masks, much better quality. I should of known better!

In April of this year I purchased 9 masks costing over $200.00. After about 2 months I received 1 mask then 2 masks then another single mask. I am still missing 5. Everytime a mask came in I sent an email where are the other masks that I paid for? Eventually someone asked for pictures of the packaging. My packages came many months apart so how or even why would I have pictures of my packages? I ended up sending them the screenshots of my order but that was not good enough for them. In the email of the screenshots I also listed what I had and had not received. They should keep better tabs of the products they send out. I emailed them every single time a package came in. I have all of my many email correspondences. They will not give me my money back. This business has no idea as to how to conduct business. This business has scammed so many people during a time in which people really need their product.

After MUCH communication with this company, I insisted they give me a refund. Then they sent me what I thought was a bogus reason they couldn't refund me. They said my masks had already been shipped. It took 4 months for me to receive my masks. They're exactly what I ordered. They fit great and have replaceable filters with each. I'm pleased with the product but the wait time was ridiculous! I felt like I was being scammed because the company's communication was shady. They kept offering me discounts when I asked for a full refund. A few weeks after I filed a claim with the BBB my masks arrived. I'd given up and thought all was lost. So in short, if you need it in a hurry don't buy from Remark Green. It takes so long because it ships from overseas.(Would've been nice to know that BEFORE placing my order).

I ordered well over a $140 worth of masks from this company! It took nearly 4 months to receive one of my orders and when I inquired as to my original order they just retorted that I had received it and that it was my duty to track it down. I told them that I would report them to the BBB and blast their business on the Internet. That they should be ashamed of taking advantage of innocent impressionable and scared people shame! I never received a response back nor did I get a refund!

Normally, I pride myself on doing appropriate due diligence on websites but in this case I didn't. My experience was the same as many others - great communication (although formulaic and poorly written) but then it drops off. I received an email, finally, stating the items shipped but the tracking information would only indicate that a label was created. After several weeks I reached out and - crickets. Fortunately, AmEx is easy to work with and credited my account in 30 seconds. Do NOT order from them! I'm placing a new order via Etsy for face masks, which is what I should have done in the first place!

I placed a order before checking on this so called company. It was masks.It was a gift 4 mother's day. I ordered in April 2020. I have contacted them
6 times. Same response different name.of Rep. There is no phone number. I paid through PayPal. This company says once the order is placed no refund or cancellation! But they have your money... You get nothing... their little track your order status says it was sent from China! But even if it was from china & carried by hand over land & sea it should have been here.! My desire is to see noone else get taken..