Worst business I have ever encountered. Promised partial refunds, never got. Asked for a # to talk with someone multiple times, never would give. Asked for refunds over and over, refused. Never have got masks. Everything about this company sucks! Worst part... they do not care. ZERO stars
Spent $138 for masks back in April. Have not received our masks. Have received several emails saying they were in the way. Contacted them by email and they offered us 20% back... but can't give an explanation to where our masks are.
STAY AWAY. TOTAL SCAM.
Ordered April 27th... Received Today June 17th. Received the fake email updates showing Americans in a warehouse creating masks but then my order shipped from China. THAT is why the orders take so long. The product appears to be legit, including the PM2.5 filters I ordered. The mask fabric appears to be a jersey material, was expecting cotton. Have yet to use it so I can't speak to that.
Not only did it take months to receive my order of three face masks (college branded), when the order finally arrived, only one of the masks was included in the package. When I wrote to customer support, I got a canned message saying the shipment was on the way, and was offered a 20% discount. Very confusing. I will not order from this company again.
Actually received the masks today (6/18/2020) we ordered them on April 11,2020 and wrote this place off as a scam. The masks are wearable, but are not as nice as the picture showed and definitely not worth the money we paid.
I placed an order for masks on April 3,2020. Received shipping confirmation email on April 13 with invalid tracking info. I emailed company and got prompt response with new tracking number. I checked daily for a week and package never arrived to expected UPS location. I emailed company asking if this was concerning and received prompt email saying "dear beloved customer"... thy my order was on its way. Another week goes by with no changes on the tracking info. I emailed asking for a refund as the shipment was likely lost (or I had been scammed). No more prompt responses. No more responses period. Thank goodness my credit card was able to reverse the charges. To date by the way, there is still no change in the tracking info. Stay away from this company. They are taking advantage of the situation and not providing any masks.
I ordered a custom mask on April 5th. I have yet to receive my mask. I emailed the company requesting a refund. They are blaming the delayed item on Covid. It's been almost 2 months still no product. They replied to my email and apologized, Offering 20% off my next purchase. Ha I would never order from this site again, however they ignored the refund part.
Dont do it this company takes advantage of innocent families who are looking to protect themselves from a pandemic worse company ever all bad reviews but what do you expect from a country who doesn't like Americans. This is just outrageous to use a world emergency to steal money from innocent people remarkgreen sucks I will never buy something from another country again!
I ordered a mask and filters in March and received it this week.
The product looked as described. The mask was purchased as a gift and has a "theme" design and it's very pretty.
The mask has not been used, yet. So, I cannot speak to its comfort level.
My e-mails were responded to in a timely manner.
I would order from this company again. My suggestion to them is to give a realistic time line for the shipment. That said, everyone is trying to get a mask and filters. So, I think that should be taken into consideration.
My fault for believing in a company like this. Has been over a month and I have complained repeatedly. Requested a refund REPEATEDLY which has not happened. Site specifically stated that there was online parcel tracking - which is completely untrue.
Facebook is advertising this Company (Remark Green) and they take your money but you will NEVER receive your product, face masks at 29.95 each! Remark green is a bogus web scam, BEWARE! If you email them they will not respond either. It has been roughly 2 weeks since I emailed them and I haven't heard a peep! I spent almost 70$ just filed a complaint with PAYPAL regarding this computer.
Order from their site called TheGeekMask.com over a month ago, never received my merchandise, no phone #, email listed doesn't work and location posted as Houston, TX but no specific physical address! The worst kind of thieves taking advantage of people in a crisis! Reporting them to BBA and State Authorities!
I ordered a mask from this site 2 months ago. About a month in I emailed to follow up on my order that had not arrived. They said it was on it's way and gave me a tracking link. Of course, here we are a month later and it's still not here. I emailed and asked for a refund because nothing is coming that I ordered and I was told it again was already shipped. Dont waste your money. This company will just take your money. I will NEVER use them again.
I Ordered several masks from them. After 2 months of not receiving them, I asked for a refund. They emailed me back and asked me to be patient due to high demand. I finally received part of my order and these masks are poorly made and made for a child. I asked for a refund and they emailed me telling me that it was not possible. These companies that get to advertise on Facebook should be looked into as being reputable before being allowed to advertise! Do NOT be scammed by the pictures as the material and the size is HORRIBLE! The 10 for $10 cotton cloth masks on amazon are more reliable then these!
I have contacted this company many times about my order. They gave me a tracking number that even a week later still does not work. They are not helpful. I filed a complaint with Paypal and CC company to beware of this company.
Do not order from this online company! Waiting over two months for my order and continuing to get the run-around from the company. I filed a complaint with the FTC today, advise others to do the same, very easy. Also contacted my bank and they will credit me.
We ordered 2 masks from the website a few months ago. I read all the negative reviews but decided to wait it out just in case. The two masks we ordered arrived and were exactly as pictured. The only downfall is they don't wrap around your head in the back but your neck instead. This makes is really hard to move your neck and walk around without it falling off. I dont recommend this product in general. Even if the masks arrived a week after ordering them I still wouldn't recommend them.
I would like to take the an write this review. I purchased 4 mask from remark green. Yes it was a challenge at first it seem as if they were giving mi run around. It took 2 months to get trackin number. And another 2 months for mi to receive mi purchases. So the site is definitely legit. And lastly all 4 of the mask I purchased were identical wat I order...
These ship from China. This information should be disclaimed somewhere on their website. I ordered a mask on April 14th. Tracking says it's in Jamaica now if that's even correct. The emails trying to figure out where my order was were just a runaround and I didn't recieve shipping information until I complained for several weeks.
After waiting months, my MSU facemasks arrived. They are child sized and the fabric print is brownish instead of green. Money would be better used giving it to the food bank. Very poor quality. Not US made
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from severe delays in order fulfillment and inadequate support regarding refunds and returns. Many customers report lengthy wait times for products that often do not match their descriptions, leading to feelings of being misled and scammed. While a few customers eventually received satisfactory products, the overwhelming sentiment is one of frustration and distrust, with numerous complaints about unresponsive customer service and unfulfilled orders. This suggests a critical need for the company to enhance its operational transparency and customer support to rebuild trust and improve its overall reputation.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members