Remark Green

Purchased two masks in March of 2020 as of June 22,2020, I have not received my purchase and they gave me a fake tracking number. When you look at your bank statement, another company has taken your payment. Remarkgreen is not on the debit. I guess I made the scammers 60.00 richer. They preyed amongst the people who are trying to protect themselves from this Covid-19 who are desperate looking for masks. Smdh. Also, I give them no stars but I have to put one in order to submit this review.

I total agree with everyone about this scam from Remarkgreen which is also called Lushgoods. I made a purchase of 84.00 in April for these masks and filter replacements due to the horrible pandemic an a law enforcement officer in need. Well, after several email and replies that all of you have recieved from Hannah and Smith, I decided to contact paypal to open a case. Paypal sent me a tracking number from Lushgood. I finally received a package, but, sadly it wasnt what I purchased. This is what I received instead of my purchase masks and replacement filters. Just SAD

I purchased 5 of there mask on 4/16/20 and yet to receive the masks or any shipping information. At the time of placing mg order there weren't that many reviews and that should have been a clue. I have send several emails requesting a status or refund. And I continue to get the same email response "due to Covid-19, shipping has been delayed but you will get shipping info within 24-48 hours" and you still get nothing. This wa the worst purchase ever. I'm in the process of reporting them to my bank and BBB hopefully I can get my money back. I will definitely be spreading the word to everyone I know... Stay Away!

Ordered one mask 4/20/2020. Received all of these build updates and then a delayed shipping notification mid-May. Then on 5/20 it showed as shipped. I received the mask today, 6/18/20 after it showed shipping from somewhere in China. They showed a New Mexico address, so clearly they lie. The mask is not well made and there is no way to buy additional filters for it, because they are custom to this product fit and suddenly the face-mask products by Remark Green is GONE from the internet, Their website is basically blank now. SCAM. I disputed my payment through Paypal, but there are hundreds of complaints to BBB and they business cannot be "located". BEWARE/ DO NOT PURCHASE

I am completely FRUSTRATED with this fraudulent company. I first saw this company on Facebook advertising face mask. My daughter is a high school graduating senior and I purchased 2 Senior 2020 mask. I also purchased two personalize mask with my other daughter's name on it and I added the filters to exchange in/out. MOST importantly, I included the additional purchase for the tracking info on April 15. As of May 12,2020 NOTHING. I have emailed them several times (Sarah Smith, Emma Smith, & Sophia Watson) have replied back with some sort of apology, 20% discount on next purchase, and a promise for a tracking number in 48 hours. YET, No product and Out of money back. #$@&^% (that's me cursing)!

So after reporting this company to my bank and the BBB, here is some updates. 1- Company in the Website states they are in Dana Crus, New Mexico. BBC says their doors are closed and no one is available to answer questions. That this may be a result of COVID-19.
2- As most of you know your tacking information says the product is in Rosedale, NY. This probably due to the fact that the company has purchased a shipping label that will never be used for product that doesn't exist as far as I have been able to find.
3- The actual shipping site which is 17 (Something) is a foreign shipping site. Yes they are giving you a USPS tracking #, but the first one I got was for international shipping.
4- When my bank tracked the funds they said they were sent to a place in Hong Kong.
My hope is that anybody looking at this company will read these reviews and STAY AWAY.

I placed an order for a mask and filters on April 15th and still never received my order. I emailed the company on May 12th and when they responded on May 13th, they said my order was sent but there is no tracking. There is no tracking still to this day! I did expect a delay on the order considering the pandemic.
I have since read many reviews (none positive at all) about this company which made me realize what a scam they are! And yes, I should have did some research before, but lesson learned!

I ordered two masks it took a month to get the first one. The second one hasn't come. I told them after the first mask that I didn't want the second mask and they refused to handle the situation. They lied to me and told me that the second mask was already on the way so they couldn't cancel it. Then they said they'd give me a tracking number and yet I've never received a tracking number. Now they've just stopped all communication and I still haven't received my second mask my tracking number or a refund.

I was skeptical because it took a long time. But their customer service kept in touch with me often and they apologized because as a new company they were inundated with orders up front and then could not get the materials and did not have the manpower to keep up with the amount of orders that came in.

I was patient and finally got my tracking number notice. Less than two weeks later (Quick ship from China btw), my package arrives and my masks and filters are all exactly as advertised... including my personalized one. I LOVE them! Since wearing masks in public seems like it will become the norm here like it is already in some other countries, at least for the foreseeable future, I am happy to have masks that show my personality.

I will be happy to place another order with Remark Green when I need something else and will do so without hesitation. Ordered 4/16/20, shipped 6/1/20 and arrived 6/18/20. Customer service was excellent as you can tell from my email headers below - 5/5 for me. Quality of masks is 5/5. Fit is perfect for me, my husband and my son, very stretchy! Wait was long compared to what they originally said it would be, but then circumstances changed and it was understandable. They even offered a discount on my next order along with their multiple apologies. This company is NOT a scam. ~ Michelle

DO NOT ORDER FROM THIS COMPANY! The absolute worst experience ever. I am a nurse and due to the Covid Pandemic, my job had a shortage of PPE's so I thought I would order my own from Remark Green. Big mistake! This company is taking advantage of people during this really scary time. I paid over 50 dollars for two mask, waiting and waiting for my items to arrive. Finally 6 weeks later, I received just one even though the shipment notice said I would receive both. The mask is such poor quality I've contact this company more than 6 times only to get the room around.
It's so upsetting that during this time of crisis and illness and death, this company is scamming people.
Avoid this company at all costs.