I have booked a refundable ticket with rehlat.ae But for my surprise they have not mentioned anything regarding the cancellation charges. Since I have to travel earlier I wanted to cancel the tickets which I was not able to do in rehlat mobile app even when there was an option for the same. While tried it with the web app they have took my request but didnt physically cancelled the ticket. Since I was not getting any reverts even by today morning I have mailed them my details. Then they came back saying that I have to pay 250 AED cancellation charges for a ticket of one month ahead to be cancelled for which I paid 300 AED. ( And still its not cancelled). So in a midnight if you want to cancel through rehlat it is absolutely impossible. So virtually I dont get anything back. Funny thing is that they have not mentioned anything about cancellation charges in their website at all. Highly dissatisfied.
Don't try to distort the agency by your fault and be honest .. they're Good and working hardly to solve all our issues
the worst customer service and the over all it is highway robbery booked my tickets and they would not give any customer services and the tekits are not being refunded and the call center they are using is full of bull
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