I purchased ticket from this website- rehlut - and the flight was cancelled by the airline, then someone called me directly from airline and I asked for refund. They told me that I have rights to get full refund because my flight was cancelled by the airline. I request to get refund from rehlut and wanted to buy from same website new ticket.
I was sending many emails and made calls and all the time they were telling me - we still didn't get any response from the airlines about refund. They telling me the same for 2 month now that both airlines never responded to them. up to now I am fighting to get my payment back.
I have booked a refundable ticket with rehlat.ae But for my surprise they have not mentioned anything regarding the cancellation charges. Since I have to travel earlier I wanted to cancel the tickets which I was not able to do in rehlat mobile app even when there was an option for the same. While tried it with the web app they have took my request but didnt physically cancelled the ticket. Since I was not getting any reverts even by today morning I have mailed them my details. Then they came back saying that I have to pay 250 AED cancellation charges for a ticket of one month ahead to be cancelled for which I paid 300 AED. ( And still its not cancelled). So in a midnight if you want to cancel through rehlat it is absolutely impossible. So virtually I dont get anything back. Funny thing is that they have not mentioned anything about cancellation charges in their website at all. Highly dissatisfied.
Don't try to distort the agency by your fault and be honest .. they're Good and working hardly to solve all our issues
the worst customer service and the over all it is highway robbery booked my tickets and they would not give any customer services and the tekits are not being refunded and the call center they are using is full of bull
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