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Srinivas D.

  • 1 Review
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Experience: Travel

Member since March 2020

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1 Review by Srinivas

3/9/20
Reference to Booking ID: 1607067. My flight was cancelled by the Airline and I was given a letter stating the cancellation and asked to contact the booking agent for refund. When I check with Rehlat first they tell me that the flight departed as per scheduled time and after submitting the letter they said they will check with the airline and close. 2 days with no resolution I followed up again and they said same day they will close. 3 months again with no reply and when I call the customer care they said I will get the reply in 4 hours still no update.

does it take 3 months to update on refund of a cancelled flight ?

And a reputed company not even bothered to call the customer and intimate the status of the query.

I am not going to Rehlat services any more for such bad service.

Regards,
Srinivas.
*******77225

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