Reference to Booking ID: 1607067. My flight was cancelled by the Airline and I was given a letter stating the cancellation and asked to contact the booking agent for refund. When I check with Rehlat first they tell me that the flight departed as per scheduled time and after submitting the letter they said they will check with the airline and close. 2 days with no resolution I followed up again and they said same day they will close. 3 months again with no reply and when I call the customer care they said I will get the reply in 4 hours still no update.
Does it take 3 months to update on refund of a cancelled flight?
And a reputed company not even bothered to call the customer and intimate the status of the query.
I am not going to Rehlat services any more for such bad service.