RedTag.ca

I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills.

I booked my family Los Cabos vacation with Red Tag Vacations this year. The website was easy to navigate and quick too. When it came time to paying for the trip I contacted their customer service. I received excellent service from Ola in their Toronto office. She even was able to provide me with seat selection! I am very impressed with the friendly and helpful customer service and have no hesitation in booking through them again.

I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet. Our flights were postponed because of bad weather and we reached out to Red Tag because, with the change, we lost 3 days of our vacation. Their answer was: reach directly WestJet.! Why then should we use a third party for your vacation if when there is a problem, their solution is to talk to the provider?

I booked all-inclusive to Jamaica on Jan. 7,2024, for $1,799 per person. To our surprise, the price dropped right the next day and today even dropped more by $130 per person! I called Red Tag and they simply said sorry we can't do anything. Will never use Red Tag again and will never recommend it to others.

Nash

Do not trust Red Tag Web page. I booked 14 days all inclusive vacation 5 star hotel, Red Tag web page was showing 5 star hotel and I contacted customer service to book. I confirmed with the customer's service representative to ensure the hotel is a 5 star and was told it was. I also took a screenshot of the listing showing 5 star to share with friends as to where to book and the hotel name because they were also planning to go with us. One week before departure Red Tag changed the same package to 4 star hotel. When I contacted them for an explanation they refused to accept responsibility for there mistake and pass the error off on me to figure it out with a third party. The third party did not respond and I was stuck with paying 5 star prices for a 4 star hotel. The worst part is the hotel was garbage.

I recently booked a vacation package to the Bahamas for my wife's 50th birthday through redtag.ca, and unfortunately, the entire experience turned out to be a nightmare.

Initially, we were excited about the trip, but our enthusiasm quickly turned to disappointment when we started hearing and reading negative reviews about the hotel we had booked. Concerned about the quality of our accommodations, we decided to upgrade our package.

This is where the problems began. Despite numerous attempts to reach our booking agent, Darren, via phone calls and emails, we received no response. It was incredibly frustrating to be ignored and left in the dark, especially considering the urgency of our situation.

When we attempted to seek assistance from other agents, we were met with the same unhelpful response - that only the original booking agent, Darren, could make the necessary changes to our reservation. This runaround left us feeling abandoned and powerless.

In the end, we had no choice but to cancel our vacation altogether. The entire experience was not only unacceptable but also incredibly unprofessional.

I cannot express enough how disappointed and dissatisfied we are with the level of customer service provided by redtag.ca. It's evident that they prioritize making sales over genuinely assisting and supporting their customers.

I strongly advise anyone considering booking through redtag.ca to proceed with caution. Based on our experience, their lack of responsiveness and willingness to help in times of need is deeply concerning.

M. Reza. Mokhtare (Ray)

Sell you one thing, and provide you something else...then blame the flight company (in this case air canada. Never again

I booked a trip on March 7th to Mexico to leave on April 7th, didn't buy insurance… My friends passport was sent in to be renewed on March 13th… March 25 she calls, no record of receiving your passport! PANIC MODE …drove 5 hrs spent 2 days in line ups to submit for second time… Fast forward to April 3rd … Call and still not processed…Friend Calls Manulife and they say you can add insurance up to day before. Perfect! So then I call Redtag and they tell me I'm basically hooped… Can't cancel, can't change to other people and can't change for 2 wks after April 7th …. I was sick to my stomach, $4000 gone! I had an a very patient gentleman by the name of Fedrick, after me being relentless lol, 2.5 hrs later I was offered a one time deal! Change tickets to April 21st ( my 2 wk option I had suggested at beginning}lmao… I was charged $100 per person to change and the difference in tickets, total of $720… moral of this please BUY insurance, make sure all passports are current before booking!… I want to send koodos to Fedrick Das you were amazing for being so polite and working with me!

Stay away from this company, they are scammers. If you need to cancel your trip in some unexpected situation, they will try to steal all your money, and you will lose a lot.

I have been a customer of Redtag for many years now. Recently I booked a trip with Redtag to travel to the Dominican Republic. Due to some complications I had to Cancel the trip and rebooked for a later date. My agent Silvia Dellasiega was simply amazing. She searched for the best rate as I only fly in Westjets first class section. Then she sent me links for day excursions and got me a really good price. They are fantastic to deal with and I am a lifer to this company

Booked the wrong date for hotel by error. Called to try to change the date or cancel so I can rebook. They refused despite booking being 7+ days in advance. Most hotels have a no cancellation policy within 24 hours. Ridiculous that they wanted to keep the full amount and not provide any other solution… they even refused to accommodate a credit or provide a partial cancellation fee. What a scam! First and last time I will be using this site!

Booked all my trip with them and everytime again and again i been disappointed. Never book with them scammers

I paid 1800$ CAD (flight only) from montreal to varadero for me, my wife, my daughter 4 years old and my infant of 1 year old. I was supose to come back the 27th of january 2024 and I got an emergency my son got sick and I had to leave the 24th today. I called them to change my flight they wanted 1000$ more to change my flight for the same flight same plane same hour on the internet was 500$. I tried to explain to them they didnt want to listen to me I spoke to Alen customer service representive he continued asking for 1000$. I asked to speak to a supervisor he told me he will call you back in 4 hours. Finaly after I got mad at him he transfered me to Joe Gupta supervisor. He didnt even let me explain my situation and he hanged up in my face. After Mr. Gupta sends me an email that I was rud and that I hanged up in his face. Unhuman and lying supervisor.

Purchased the Manulife Covid-19 insurance but apparently didn't ALSO purchase the Air Canada Vacations OptionFlexPlus insurance at time of booking. I've been trying to get through for over two weeks and spent hours on hold with countless emails sent without a response until 24 hours before departure. The message I got was the ticket is ‘100% non-refundable and no changes are permitted.'

That will be the last time my credit card swipes right for this company. Ever.

I've never booked with redtag before but I received a gift certificate as a Christmas gift and wanted to make my flight a little cheaper. I went to book online but there is no spot online to input your gift card code so you have to call in to book. The representative found the exact flight I wanted which was great, took all my information and then took my gift card code. He told me they had to verify my gift card and when I asked how long it would take he said "an hour or so" I waited 18 hours no call back. When I called back the price of the flight had gone up! They said there's nothing they could do. When I found a flight with the same price they said they couldn't book a flight with sunwing with my gift card. I told them this didn't make sense as you can use your gc to book all inclusive with sunwing on redtag, they said "that's different". (This was all with a supervisor mind you) th e phone disconnected and he didn't call me back. I had to start the process all over. I finally decided to cave and pick the flight I originally wanted so I could use my gift card (at a higher price). I go through the whole process of booking the ticket to receive my itinerary with my last name spelled wrong, I spelled it 5 times. Worst experience ever and I didn't even go in full detail how bad. I was on the phone for 3.5 hours. Never again.

I have been waiting for over 3 hours now to talk to an agency and still nothing. It didn't not allow me to add my child on the purchase so I am calling to get help on getting my son on the plane. I'm so disappointed. Maybe need to hire more staff because the wait times are not possible for busy mamas like me who can't just sit around waiting. Please do better.

I booked a vacation with redtag and a couple days later the price ended up decreasing. Having read that they offer price drop assurance I figured I would just call in and have the cost adjusted, well was I ever wrong. When I phoned in (I waited almost 1.5hrs) the customer service rep just rudely told me they don't offer that, despite it being easy to find online, and it was my mistake. I would highly recommend booking through another provider that gives you some type of compensation/reassurance if they choose to adjust the price

Not only good quality.but mixed with low quality is cheating.
I purchased on jean from red tag yas mall.it was made from Bangladesh, tagged with red tag.
3 bucket full of black color waste has received. Cheap and low. Complained online. Customer care did not mind.

Be care full while purchasing with red tag.

I would advise against booking with Redtag as I have just started my vacation from hell. In October I booked a DIRECT flight from Ottawa to CAYO COCO. On November 27th I received my itinerary. My itinerary said leaving at 9 am with a stop in Dominican Republic. This has now become a nightmare and a 7 hour flight and also 1 day less on my 7 day vacation that I paid full price for. When I called red tag on this matter I was told to call sunwing which in return told me to call redtag. I have asked on several occasions for a refund so I can rebook my vacation which is December 12th. I have had nothing but trouble and negative responses from Redtag. Then today they called and told me it was MY problem because I booked myself on their WEBSITE. Like I told them if it was my website I certainly wouldn't treat people like they do. When we book on these sites we don't argue about the price or do we call them and tell them we'll pay later. We pay for our holidays and we should get what we pay for NOT what they want to give us. I refuse to accept these changes and only found out about them the day I received my itinerary. Sunwing and Redtag suck.

Customer service at *******824 (most likely from India) They are there to NOT HELP YOU. Booking Ref # is said not valid. Numbers only or just letters only. You never get past that point. Can't help you till you find "CORRECT" Booking reference Number.

Planet Hollywood Las Vegas
Toronto to Las Vegas
Never coming back to this hotel
No service for anything. Machines to check in and out. Self serve hotel! Had to beg for clean towels and room cleaned only once in 5 days. We booked this hotel because redtag said they had discounted COVID test for return to Canada but no one seemed to know anything about it and told us to go to a local pharmacy. Couldn't find any local appointments so had to hire a cab to take us 20 minutes away from the strip for a drive thru testing that gave us a false positive result. Had we known we had to book an appointment outside of the hotel I would have booked upon arrival. This could have been avoid if the ad was correct. Our free COVID test ended up costing us a days vacation and $80 cab fee and paying $100 at a clinic for a proper test.
On a positive note the restaurants and service was good, worth 4/5. Also got bags search to enter pool area because no outside food or drinks but you can sit in the casino and bring your own drinks, how does that make sense? Anyone can access all floors of the hotel and pool areas no security at all. Very disappointed

Bad customer service. Changed my direct flight to one with stops. Their email went to my junk mail and I was unaware.

I booked a Cruise through RedTag explicitly for the promotion they had (Free Drinks & Wifi), but apparently you have to click a bunch of extra buttons to get the promotion. When called after, they were not able to help me and basically told me "you messed up, we don't care if your vacation you've been planning for a year is ruined". Never booking through them ever again.