RedTag.ca

One more Easter bate and switch promo from redtag. Corporate Canada treats it's people as kids. They want us to be stupid while they remain smart.

I have been a loyal customer of Redtag for over 10 years, consistently booking at least two vacations annually through their website. Recently, I was assisting a coworker with browsing vacation options during our downtime, and upon reviewing my most recent invoice from October, I noticed an issue regarding the non-medical cancellation charges. I was billed $250 per person (for two people), whereas the original booking clearly indicated a price of "starting from $97" or something similar, well under $100.

When I contacted customer service, I was told that I should have reviewed the details on the day of booking, and I was accused of providing inaccurate information. The representative also claimed that the final price is always clearly displayed in the summary, which was not the case in my situation. I was only given an estimate, and when I checked the website again, the price appeared as initially listed, but the final statement showed a significant price increase.

Additionally, I noticed that the booking process can be misleading. The displayed price would often change once I proceeded with the booking, increasing by several hundred dollars. These price adjustments were displayed in small text in the top right corner, which could easily be overlooked, especially when booking on a mobile device.

As a long-time customer, this experience has been very disappointing. I would appreciate a resolution to this issue, as I am considering taking my business elsewhere if this matter is not addressed. This is the first time I have encountered such problems with Redtag, and I hope to see a more transparent and customer-friendly approach moving forward.

I want to share my terrible experience with an Air Canada vacation package which i booked from redtag. I booked an all-inclusive package from Montreal to Cancun, but upon arrival, the service was disorganized and chaotic. I had to track down my shuttle from the airport to the resort and back, with no instructions provided. The contact person I had, Doris, was unresponsive to my calls and emails.

When I finally reached her about my return shuttle, she instructed me to go to the facility desk at 8:50. However, when I arrived at 8:40, there was no one from Air Canada there, and the hotel staff asked me to wait outside. Eventually, when Doris arrived, I learned the shuttle had already left. After repeated calls to her with no response, I sought help from the hotel bell staff, who suggested I wait for another shuttle, but it would cost $60.

When the shuttle arrived, I discovered it was also from Air Canada, but the driver refused to take us without the extra fee. After some negotiation, we agreed on $50, only to find the shuttle was nearly empty. This experience felt fraudulent, and despite following all the necessary steps, I was met with indifference. I'm extremely disappointed with Air Canada's service.

I will warned you now, never book with them ever. They don't know how to communicate nor do they even try to help you. Their customer service sucks, it's like talking to a brick wall. Not only did they leave me frustrated and angry, they charge me extra for whatever stupid reason they thought was okay to charge me.They took a week to get back to me and the lady handling my booking didn't know what she was doing. So, please, to save you the trouble never book with them even if they supposedly promise a "cheap" all inclusive trip.

I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills.

I booked my family Los Cabos vacation with Red Tag Vacations this year. The website was easy to navigate and quick too. When it came time to paying for the trip I contacted their customer service. I received excellent service from Ola in their Toronto office. She even was able to provide me with seat selection! I am very impressed with the friendly and helpful customer service and have no hesitation in booking through them again.

I booked all-inclusive to Jamaica on Jan. 7,2024, for $1,799 per person. To our surprise, the price dropped right the next day and today even dropped more by $130 per person! I called Red Tag and they simply said sorry we can't do anything. Will never use Red Tag again and will never recommend it to others.

Nash

Do not trust Red Tag Web page. I booked 14 days all inclusive vacation 5 star hotel, Red Tag web page was showing 5 star hotel and I contacted customer service to book. I confirmed with the customer's service representative to ensure the hotel is a 5 star and was told it was. I also took a screenshot of the listing showing 5 star to share with friends as to where to book and the hotel name because they were also planning to go with us. One week before departure Red Tag changed the same package to 4 star hotel. When I contacted them for an explanation they refused to accept responsibility for there mistake and pass the error off on me to figure it out with a third party. The third party did not respond and I was stuck with paying 5 star prices for a 4 star hotel. The worst part is the hotel was garbage.

I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet. Our flights were postponed because of bad weather and we reached out to Red Tag because, with the change, we lost 3 days of our vacation. Their answer was: reach directly WestJet.! Why then should we use a third party for your vacation if when there is a problem, their solution is to talk to the provider?

Worse experience of my life, i booked a departure from montreal and it automatically changed it for departure from toronto... a way for them to charge me for insurances and extra cancellation and rebooking fees of over 300$
Never again

I have been waiting for over 3 hours now to talk to an agency and still nothing. It didn't not allow me to add my child on the purchase so I am calling to get help on getting my son on the plane. I'm so disappointed. Maybe need to hire more staff because the wait times are not possible for busy mamas like me who can't just sit around waiting. Please do better.

I booked a Cruise through RedTag explicitly for the promotion they had (Free Drinks & Wifi), but apparently you have to click a bunch of extra buttons to get the promotion. When called after, they were not able to help me and basically told me "you messed up, we don't care if your vacation you've been planning for a year is ruined". Never booking through them ever again.

Booked the wrong date for hotel by error. Called to try to change the date or cancel so I can rebook. They refused despite booking being 7+ days in advance. Most hotels have a no cancellation policy within 24 hours. Ridiculous that they wanted to keep the full amount and not provide any other solution… they even refused to accommodate a credit or provide a partial cancellation fee. What a scam! First and last time I will be using this site!

I booked a vacation with redtag and a couple days later the price ended up decreasing. Having read that they offer price drop assurance I figured I would just call in and have the cost adjusted, well was I ever wrong. When I phoned in (I waited almost 1.5hrs) the customer service rep just rudely told me they don't offer that, despite it being easy to find online, and it was my mistake. I would highly recommend booking through another provider that gives you some type of compensation/reassurance if they choose to adjust the price

Please do not purchase any trips or flights through this company it is an absolute scam! If you want to contact their customer service team it will result in hours of being on hold to get a hold of a customer service agent or a lack of responding to emails. I have been trying to cancel flight tickets due to the new variant and I haven't been able to find a resolution with anyone because they refuse to answer. This company should not be running. DO NOT USE!

Red Tag sold us a resort that is supposed to be an exclusive section of a regular resort, but the resort is 2/3 closed due to fire. At the time of booking, the website stated all amenities were open - that we would have access to 3 pools, 6 a la cartes, 3 buffets, multiple bars. After some research after booking - due to the fire (again not mentioned anywhere on RedTag at time of booking) only 1 pool, 1 buffet, 1 a la carte was open. As soon as I came across this information, Red Tag demanded hefty change fees and stated "the closures from the fire have no effect on guest vacation." When you choose a resort because it's big and has variety - this definitely has an effect on your vacation, and based on the reviews I've seen from other guests, I would say more guests side with myself that this does in fact negatively effect one's vacation.

I booked a trip I have no emails from them to prove it other than a screenshot of my confirmation #, and I've been on hold up to 1.5 hrs 5x and can't get through. I also emailed them and no response at all they honestly must have 1 person working there. I will never book again!

I am on the phone with redtag about paying for tickets that were never issues to me. I have the itinerary and receipt, but am now being told that because of a "system glitch" I have lost those flights and will have to pay the difference in cost if I still want to travel on the dates that an agent reserved for me 4 weeks ago.
Avoid if you don't feel like making a charitable donation to a scam agency.

Along with what everyone else has said, this company is a joke. I was on hold with them for over 4 hours yesterday and when I finally got through to someone they said there was nothing they could do for me and I had to contact the airline directly. EVEN THOUGH on the airline's website it says to contact the company you booked through. It's all a big run around. Such a joke. Say goodbye to my $6000.

Once you book with Redtag, you receive no customer service, if you email, you don't get a response and if you try to call their customer service number, you will be on hold for hours till you just hang up or you get disconnected. There are many other travel agencies that offer great service, do yourself a favor and go with the other agencies. One star is not low enough.