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Claim Your BusinessRedTag.ca has a rating of 1.28 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RedTag.ca most frequently mention customer service, and air canada problems. RedTag.ca ranks 690th among Travel Other sites.
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I booked my family Los Cabos vacation with Red Tag Vacations this year. The website was easy to navigate and quick too. When it came time to paying for the trip I contacted their customer service. I received excellent service from Ola in their Toronto office. She even was able to provide me with seat selection! I am very impressed with the friendly and helpful customer service and have no hesitation in booking through them again.
I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills.
I will warned you now, never book with them ever. They don't know how to communicate nor do they even try to help you. Their customer service sucks, it's like talking to a brick wall. Not only did they leave me frustrated and angry, they charge me extra for whatever stupid reason they thought was okay to charge me.They took a week to get back to me and the lady handling my booking didn't know what she was doing. So, please, to save you the trouble never book with them even if they supposedly promise a "cheap" all inclusive trip.
I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills.
Tip for consumers:
Use any other company
Products used:
Nothing as they are crap
I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet. Our flights were postponed because of bad weather and we reached out to Red Tag because, with the change, we lost 3 days of our vacation. Their answer was: reach directly WestJet.! Why then should we use a third party for your vacation if when there is a problem, their solution is to talk to the provider?
I booked all-inclusive to Jamaica on Jan. 7,2024, for $1,799 per person. To our surprise, the price dropped right the next day and today even dropped more by $130 per person! I called Red Tag and they simply said sorry we can't do anything. Will never use Red Tag again and will never recommend it to others.
Nash
Do not trust Red Tag Web page. I booked 14 days all inclusive vacation 5 star hotel, Red Tag web page was showing 5 star hotel and I contacted customer service to book. I confirmed with the customer's service representative to ensure the hotel is a 5 star and was told it was. I also took a screenshot of the listing showing 5 star to share with friends as to where to book and the hotel name because they were also planning to go with us. One week before departure Red Tag changed the same package to 4 star hotel. When I contacted them for an explanation they refused to accept responsibility for there mistake and pass the error off on me to figure it out with a third party. The third party did not respond and I was stuck with paying 5 star prices for a 4 star hotel. The worst part is the hotel was garbage.
Sell you one thing, and provide you something else...then blame the flight company (in this case air canada. Never again
Tip for consumers:
Do not trust this service....you are unlikely to get what you pay for.
Products used:
None
Stay away from this company, they are scammers. If you need to cancel your trip in some unexpected situation, they will try to steal all your money, and you will lose a lot.
Booked the wrong date for hotel by error. Called to try to change the date or cancel so I can rebook. They refused despite booking being 7+ days in advance. Most hotels have a no cancellation policy within 24 hours. Ridiculous that they wanted to keep the full amount and not provide any other solution… they even refused to accommodate a credit or provide a partial cancellation fee. What a scam! First and last time I will be using this site!
Tip for consumers:
Be careful when booking with REDTAG, I recommend Priceline in lieu. They good prices and reasonable cancellation policy
Booked all my trip with them and everytime again and again i been disappointed. Never book with them scammers
Products used:
vacation
I paid 1800$ CAD (flight only) from montreal to varadero for me, my wife, my daughter 4 years old and my infant of 1 year old. I was supose to come back the 27th of january 2024 and I got an emergency my son got sick and I had to leave the 24th today. I called them to change my flight they wanted 1000$ more to change my flight for the same flight same plane same hour on the internet was 500$. I tried to explain to them they didnt want to listen to me I spoke to Alen customer service representive he continued asking for 1000$. I asked to speak to a supervisor he told me he will call you back in 4 hours. Finaly after I got mad at him he transfered me to Joe Gupta supervisor. He didnt even let me explain my situation and he hanged up in my face. After Mr. Gupta sends me an email that I was rud and that I hanged up in his face. Unhuman and lying supervisor.
Purchased the Manulife Covid-19 insurance but apparently didn't ALSO purchase the Air Canada Vacations OptionFlexPlus insurance at time of booking. I've been trying to get through for over two weeks and spent hours on hold with countless emails sent without a response until 24 hours before departure. The message I got was the ticket is ‘100% non-refundable and no changes are permitted.'
That will be the last time my credit card swipes right for this company. Ever.
Tip for consumers:
Use them at your peril.
Products used:
I burned a plane ticket I purchased from these people.
I've never booked with redtag before but I received a gift certificate as a Christmas gift and wanted to make my flight a little cheaper. I went to book online but there is no spot online to input your gift card code so you have to call in to book. The representative found the exact flight I wanted which was great, took all my information and then took my gift card code. He told me they had to verify my gift card and when I asked how long it would take he said "an hour or so" I waited 18 hours no call back. When I called back the price of the flight had gone up! They said there's nothing they could do. When I found a flight with the same price they said they couldn't book a flight with sunwing with my gift card. I told them this didn't make sense as you can use your gc to book all inclusive with sunwing on redtag, they said "that's different". (This was all with a supervisor mind you) th e phone disconnected and he didn't call me back. I had to start the process all over. I finally decided to cave and pick the flight I originally wanted so I could use my gift card (at a higher price). I go through the whole process of booking the ticket to receive my itinerary with my last name spelled wrong, I spelled it 5 times. Worst experience ever and I didn't even go in full detail how bad. I was on the phone for 3.5 hours. Never again.
I have been waiting for over 3 hours now to talk to an agency and still nothing. It didn't not allow me to add my child on the purchase so I am calling to get help on getting my son on the plane. I'm so disappointed. Maybe need to hire more staff because the wait times are not possible for busy mamas like me who can't just sit around waiting. Please do better.
I booked a vacation with redtag and a couple days later the price ended up decreasing. Having read that they offer price drop assurance I figured I would just call in and have the cost adjusted, well was I ever wrong. When I phoned in (I waited almost 1.5hrs) the customer service rep just rudely told me they don't offer that, despite it being easy to find online, and it was my mistake. I would highly recommend booking through another provider that gives you some type of compensation/reassurance if they choose to adjust the price
Tip for consumers:
Use another
Products used:
All inclusive vacation package
I would advise against booking with Redtag as I have just started my vacation from hell. In October I booked a DIRECT flight from Ottawa to CAYO COCO. On November 27th I received my itinerary. My itinerary said leaving at 9 am with a stop in Dominican Republic. This has now become a nightmare and a 7 hour flight and also 1 day less on my 7 day vacation that I paid full price for. When I called red tag on this matter I was told to call sunwing which in return told me to call redtag. I have asked on several occasions for a refund so I can rebook my vacation which is December 12th. I have had nothing but trouble and negative responses from Redtag. Then today they called and told me it was MY problem because I booked myself on their WEBSITE. Like I told them if it was my website I certainly wouldn't treat people like they do. When we book on these sites we don't argue about the price or do we call them and tell them we'll pay later. We pay for our holidays and we should get what we pay for NOT what they want to give us. I refuse to accept these changes and only found out about them the day I received my itinerary. Sunwing and Redtag suck.
Customer service at *******824 (most likely from India) They are there to NOT HELP YOU. Booking Ref # is said not valid. Numbers only or just letters only. You never get past that point. Can't help you till you find "CORRECT" Booking reference Number.
Products used:
Customer service department. They don't no what a Booking Reference Number looks like. So they can't help you. Thanks for nothing. Reschedule flight back. Snow storm coming. Will happen without you. Looking for 1-2 weeks later.
Bad customer service. Changed my direct flight to one with stops. Their email went to my junk mail and I was unaware.
I booked my family Los Cabos vacation with Red Tag Vacations this year. The website was easy to navigate and quick too. When it came time to paying for the trip I contacted their customer service. I received excellent service from Ola in their Toronto office. She even was able to provide me with seat selection! I am very impressed with the friendly and helpful customer service and have no hesitation in booking through them again.
I booked a Cruise through RedTag explicitly for the promotion they had (Free Drinks & Wifi), but apparently you have to click a bunch of extra buttons to get the promotion. When called after, they were not able to help me and basically told me "you messed up, we don't care if your vacation you've been planning for a year is ruined". Never booking through them ever again.
Tip for consumers:
Don't use this website.
Products used:
MSC Cruise
WOW Still on hold after 3.5 hours and i was 7th in Queue. How few Customer Service Reps do they have available to answer calls if they are taking this long to serve 6 customers...?
I bought 7 All-inclusive packages and Insurance to go with it for our family. One of the Insurance Policies has not been sent to me and I need it as 1 family member is very aged. I called a week ago the agent that sold the packages and got her voice mail after I had previously sent an email and didn't get a reply. I never heard back from my voice mail message and her voice mail greeting states that she is away from the office until Oct 13th and it is now Oct 17th
No other option to call her back up contact... just a 1-800 # and I've been oh hold over 3 hours
I have pictures of my phone screen showing the LONG Wait!
RED-TAG SHAME!
Please DO NOT use their service. Took over 3 hours to get a CSR on the line to tell me I had to pay $150 charge for cancellation even though the website clearly indicates it's a Free cancellation up to 5 days before the trip
Products used:
Hotel
I booked a trip I have no emails from them to prove it other than a screenshot of my confirmation #, and I've been on hold up to 1.5 hrs 5x and can't get through. I also emailed them and no response at all they honestly must have 1 person working there. I will never book again!
Tip for consumers:
Don’t use!
Please do not purchase any trips or flights through this company it is an absolute scam! If you want to contact their customer service team it will result in hours of being on hold to get a hold of a customer service agent or a lack of responding to emails. I have been trying to cancel flight tickets due to the new variant and I haven't been able to find a resolution with anyone because they refuse to answer. This company should not be running. DO NOT USE!
Let me start by saying I have used Redtag for over 15 years and up until now, I have been totally satisfied with their service. Representatives have always been helpful and courteous. I drive from Buffalo to Toronto because I like the direct flights that Buffalo does not offer.
This Christmas was an exception. Buffalo suffered the worst snow storm in decades and a state of emergency was declared as well as driving bans and border closings. Because of this it was impossible to even consider getting to Toronto. Southern Ontario also suffered from the storm but not the metro Toronto area.
Being US citizens we are not eligible for travel insurance… not sure why… but this is always the case. After talking to the airlines (aircanada) and the travel company (Red Label) as well as Redtag…nothing could be done. We lost our entire package. No refund. No compensation… nothing. Needless to say I will not be using these companies anymore. I realize I should have considered the no insurance gamble… but these were extreme conditions out of my control that could never have been foreseen. Our bags remained packed for several days as the driving ban continued for 5 days. Merry Christmas.
Products used:
Travel agent
I am on the phone with redtag about paying for tickets that were never issues to me. I have the itinerary and receipt, but am now being told that because of a "system glitch" I have lost those flights and will have to pay the difference in cost if I still want to travel on the dates that an agent reserved for me 4 weeks ago.
Avoid if you don't feel like making a charitable donation to a scam agency.
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