While Redtag seems to offer decent prices and enticing photos, their fine print and staff apathy are appalling. I booked a vacation with Priya Sribavan in January, paid for everything including upgrades up front. Due to COVID-19 the trip had been cancelled. I didn't get a notification from them, I had to reach out to find out. They also informed me that I'll be issued a credit valid for 20 months. Calling Priya did nothing - she refused to even discuss the issue, hiding behind her company policy and telling me to buy better insurance next time. She didn't try reach out to the tour operator, didn't try to figure out any other options or even be empathetic, her response was simply "there's nothing I can do". This was the first and last time booking with Redtag. I will actively discourage everyone I know from getting involved with this despicable company and Priya in particular. Her lack of support and blatant disregard for common courtesy was mind boggling. I have never dealt with a more callous human being.