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Records Finder Reviews Summary
Records Finder has a rating of 3.7 stars from 7,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and accurate information. Records Finder ranks 4th among Government Records sites.
I needed to cancel my account, and to my surprise, this was an easy and pleasant experience.
I found my service very unsatisfactory until I did get a phone call back from a very nice young lady. I tried various email and calls to get someone to understand that I had cancelled my service and I was charged. However, the representative that I talked to today was wonderful.
Hello Leslie,
Thank you for sharing your feedback with us. We apologize for any dissatisfaction you experienced initially while trying to resolve the issue with your canceled service and the charges. We understand how frustrating it can be when communication attempts go unanswered.
We're glad to hear that you finally received a phone call from a helpful representative who was able to assist you effectively. Our team strives to provide excellent customer service, and we're pleased that the representative you spoke to today was able to address your concerns and provide you with a positive experience.
Please don't hesitate to reach out to us if you have any further questions or require any additional assistance at askrecordsfinder@ask.recordsfinder.com. We appreciate your patience and understanding throughout this process.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Go go to go do it do it do it do it do it do it do if do it do it do it do it do it do it do it do it do it do it do I'd do I'd do I'd do it do he do he do gf do it do it do ur do it to HD do gf do he'd do it do it do
For
Hello Zachery,
Thank you for reaching out to us. We appreciate your feedback. However, it appears that your previous message lacked clarity and coherence. To better assist you, we kindly request that you provide more specific details or clarify your statement. This will allow us to understand your concerns and provide an appropriate response.
If you prefer, you can also send us an email at askrecordsfinder@ask.recordsfinder.com. Once we receive your email, we will be more than happy to assist you to the best of our abilities. We are eagerly awaiting your response.
Take care and stay safe!
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Canx accounts because your data is not close to being correct any charges will be disputed with my bank
Hi Donald,
We appreciate your feedback and are sorry that you received inaccurate information. We try our best to provide accurate information. However, our records are from different public sources, and we do not guarantee the correctness or completeness of the report. To learn more about where we get our information, please visit https://recordsfinder.com/terms/.
I can confirm that your account is canceled, and there will be no future charges from us. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can email us at askrecordsfinder@recordsfinder.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Good however does not contain my marriage to my husband
Hi Tina,
Thank you for leaving us your feedback. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to double-check your search. If you wish, we can schedule a call the soonest you are free, or you can email us at askrecordsfinder@recordsfinder.com. Rest assured; we’re here to help you.
I am looking forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Good not bad
I think i will find if i have any parking ticket on me
But i dont find somthing talk about this
Hello Abdalfatah,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can email us at askrecordsfinder@recordsfinder.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I don't like the way you drag me through all the steps on creating the report and then hit me with fees at the very end. Then say if you want the full report you even have to pay more for premium. If you had a good product, just be up front and say this is what the report and membership cost up front and not hide it at the very end. Seems a bit shady to me. I will be canceling my membership before the end of the trial.
Hello Rick,
Thank you for taking the time to give us a review. Please accept my apologies if we were not able to satisfy your needs. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to change your experience and assist you in getting the information. If you wish, we can schedule a call the soonest you are free, or you can email us at askrecordsfinder@recordsfinder.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Report did not provide the information I wanted. In fact it provided very little information, all of which could be obtained online without subscribing or paying for anything.
Hello Kristal,
Thank you for your feedback. We apologize for the inconvenience. I searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I hope you understand.
If we can help you with anything else, we can schedule a call whenever you are available, or you can contact us via email at askrecordsfinder@recordsfinder.com. Please know that we are here to assist you.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I wanted this for the 7 day trial & that's it. I cancelled it on time & today i was still charged $24.95. Absolutely ridiculous. I want my money back & I want my account cancelled.
Hello Nicole,
Thank you for taking the time to leave us a review. We provide a $2.95 7-day trial for reports, which will automatically enroll into a $24.95/month subscription if not canceled during the trial. The checkout page includes an Order Summary with a checkbox to acknowledge our Terms of Service and Billing Terms.
Our Terms of Service are also available at https://recordsfinder.com/terms/.
I have reviewed the account, and I could not find any cancellation requests within the trial period; thus, the monthly membership fee was applied. You confirmed and agreed with the Terms & Conditions regarding the automatic billing on the pre-checkout page and before any payment was made.
I went ahead and canceled your account and processed a refund of $24.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
It didn't contain owner address or any way to contact him
Hello Jossue,
We sincerely apologize if we could not provide the vehicle owner's information you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I was able to find what I needed.it was very helpful
Hello Aimee,
Thank you for your excellent review! We're happy you're satisfied with the service. We work hard to meet your expectations and are delighted we hit the mark for you. We hope that you will also recommend us to others!
Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
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Hello Ben,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Hello! I had inadvertently signed up for a subscription without my knowledge until I got an email from PayPal about the charge today. I initially tried to get reimbursed through PayPal but was told to try directly from your company first. So I called your customer service # and was respectfully and kindly greeted by Matt who made the refund process seamless and I'm grateful there was no hassle. I asked for a confirmation and literally got the email confirmation for the reimbursement a minute later while still on the phone with him, so I appreciate greatly the efficiency.
Hello Alina,
Thank you for reaching out and sharing your recent experience with us. I'm glad to hear that Nap from our customer service team provided you with a respectful and seamless refund process. We strive to ensure customer satisfaction, and it's always great to receive positive feedback about our service.
Efficiency and promptness are important to us, so I'm delighted that you received the email confirmation for the reimbursement while still on the phone with Nap. We understand that unforeseen subscriptions can be frustrating, and we're committed to resolving such issues as quickly and smoothly as possible.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!
Thank you for your feedback, and we appreciate your understanding and patience throughout this process.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
She is very helpful to fix the issue I had.and fast and clear.Thank you
Hello Junfang,
Thank you so much for your feedback! We are delighted to hear that Helen was able to assist you effectively and efficiently in resolving the issue you were facing. Providing fast and clear support is always a priority for us, and it's rewarding to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing RecordsFinder!
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The search I requested did not yield any viable results.
Hello Krystal,
Thank you for taking the time to give us a review. Please accept my apologies if we were not able to satisfy your needs. We want to change your experience and assist you in getting the information. If you wish, we can schedule a call the soonest you are free, or you can email us at askrecordsfinder@recordsfinder.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Had a good experience. Results came back very quick and extensive.
Hello Bede,
Thank you for sharing your feedback. It is great knowing you had a good experience with our service. We hope that you will also recommend us to others. If you need further assistance, feel free to contact us anytime. Have a great day ahead!
Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Tried it to see what would show up on my own name. Lots of mixed up info, some pertinent, some erroneous …. A jumble. I got charged extra to check some of it out. Not worth it. Canceling my 7 day license ASAP.
Hello Kelly,
Thank you for sharing your experience with us. We apologize for any frustration you encountered while using our service. We understand that you expected to find clear and accurate information about yourself, but instead, you encountered mixed and sometimes erroneous data.
We want to turn things around and help you get what you need. If you wish, we can schedule a call the soonest as possible. Or you can reach out to us at askrecordsfinder@ask.recordsfinder.com or call us at (833) 922-2315.
Your satisfaction is important to us, and we understand your decision to cancel your 7-days trial. We proceeded to cancel your subscription immediately as requested. There will be no further billings from us.
Once again, we apologize for any inconvenience caused. We look forward to your response.
Sincerely,
Nina
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Company is horrible wrongfully bill your acct and info they give Is very generic would never use them again
Hello Marcie,
I apologize for any inconvenience caused by the wrongful billing. Our utmost priority is to resolve any billing issues promptly and assist you to the best of our abilities. To provide you with the necessary assistance, we kindly request that you reach out to us via email at askrecordsfinder@ask.recordsfinder.com or call us at (833) 922-2315. Our team is available to address your concerns and gather additional information to better understand the situation.
Additionally, we want to assure you that as part of your membership, we are committed to helping you uncover the information you seek. We value your satisfaction and are determined to make things right. Please don't hesitate to contact us so that we can further assist you and work towards a resolution.
We appreciate your patience and look forward to hearing from you soon.
Sincerely,
Nina
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I found exactly what I was looking for. Thank you having such an easy to use website
Hello Gerrod,
It's gratifying to receive your positive feedback. Thank you! We are delighted to hear that you found exactly what you were looking for on our website! It's wonderful to know that our efforts in creating an easy-to-use platform have paid off.
If you have any more inquiries or need assistance in the future, please don't hesitate to reach out to us at askrecordsfinder@recordsfinder.com or call us at (833) 922-2315. We're here to assist you further. Thank you for choosing Recordsfinder!
Sincerely,
Nina
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Most of the info i expected to see were absent. I expected more info than I received
Hello Etzer,
Thank you for sharing your feedback regarding the information provided. We apologize if the results did not meet your expectations in terms of the amount of information provided.
We understand that each individual's information needs may vary, and we strive to provide as comprehensive results as possible. However, the availability of information can depend on various factors, such as data availability and privacy laws that govern the release of certain details.
We appreciate your input and will take it into consideration as we continuously work to improve our services. If there are specific details or types of information that you were expecting but did not find, please let us know, and we will do our best to address your concerns.
Thank you again for your feedback, and we value your support.
Sincerely,
Nina
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erik,
Thank you. We appreciate your feedback and are delighted to hear that your experience was both easy and pleasant. We strive to provide exceptional customer service and make every effort to ensure that our cancellation process is hassle-free. Your positive feedback reinforces our commitment to delivering a seamless experience throughout our customer journey, even when it comes to account cancellations. We believe that maintaining a positive relationship with our customers extends beyond their time as active users.
Should you ever consider reactivating your account in the future, please don't hesitate to reach out to us. We would be more than happy to assist you and welcome you back.
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315