Record Rent a Car

**Avoid RecordGo at All Costs!**

I had the absolute worst experience with RecordGo.

I rented a car during my holiday in Spain, and despite paying for full insurance, they gave me a different car than what I reserved because the original wasn't available. On top of that, they charged me €257.97, promising it would be refunded if I returned the car in good condition with a full tank.

I followed every instruction to the letter, returned the car in perfect condition and with a full tank, but they are refusing to refund my money without any explanation! Their customer service is non-existent; they ignore emails and provide no resolution.

This company is a scam. They take your money and then find ways not to return it. Do yourself a favor and rent from a reputable company instead.

Save yourself the frustration and avoid RecordGo at all costs!

Rating: 0/10

Please be aware of their mal practice, I have been told at drop off that no charge will be made by one of their staff member or a dispute over a tow service.
Victoria, the staff member assured me that no charge will be made and let me leave. Once back in England my CC was charged twice and refunded once. Be very careful not to trust choose a different company for your rental

We suffered a disastrous experience with Record Go Mallorca
€871 of our deposit has not been returned to us since we returned the vehicle
They claim that the vehicle was damaged, but this was absolutely not the case.
We will launch a legal procedure

I had a great experience renting a car from Record Go in Valencia in October 2024. I couldn't be happier, and it's not often I can say that about a car rental company. The pick-up was easy, the car was good, and the price was excellent. Everything went smoothly, from pick up to return, with helpful and friendly staff in the rental office. We especially appreciated Pavel. I would definitely use Record Go next time I'm in Valencia.

Missed a transfer in London and contacted Record Go. Arrived with no pick up, and at Thessaloniki outlet was told it was the booking agencies fault, they do not modify a reservation (all I wanted was them to do was to hold it for 24 hours, at my cost!). I contacted the booking agency, they blamed Record Go. That's the con! Same story for the weeping woman the next line over. My lawyer is suing them both for all costs and damages.

Record in Spain is the worst car rental. They framed us because they wanted to charge us for a scratch that was already on the car when we picked it up at 12 midnight after queuing for over 3 hours in the terminal. As soon as we dropped off our car, a lady thug rushed to the front of the car to start taking a picture of the scratch! What baffled us is she didn't look round the car apart from the front. They knew what they were doing as my children too were shocked at their attitude and behaviour. This is day light robbery. Please I'm begging you all if it's the last car rental in Spain DO NOT RENT A CAR FROM RECORD. If you do you have yourself to blame. They deserved minus 0 start not even 1 star.

RecordGo staff was very rude and did not provide the car (or same catagory). We had made a reservation for a car (a SUV size) at Malaga Airport to hold 5 persons with suitcases and hand luggage. They said they only could offer a smaller 4 person car (lower catagory). When we explained that it would not fit 5 people and luggage and we had to go to a funeral the next morning, they said that was not their problem and they did not care. When we complained, they did not want to serve us anymore. They were very rude and insulting. It was 22:45 hrs and they closed at 23:00 hrs. They said we are closing and you better go and get a car from another car rental company. So, we had to go to across the hall to EuropeCar were we got a car that suited 5 people.
BEWARE NOT TO EVER RENT A CAR FROM RECORDGO. They also now refuse to compensate us for the extra cost or pay back the money we paid for the reservation when we did not get a car. This company should be boycotted for cheating customers.

You must search another company. They are not proffesionals. You have other options. Trust me, you can order it on other company

During our recent trip to Spain my wife and I rented a car through an on-line booking site, Discover Cars. We purchased full coverage insurance through Discover Cars, in addition we have a rider on our veicle insurance here in Canada which will cover us for rental cars. The car was rented for from the RecordGo office, Valencia Airport. When we arrived at the counter at RecordGo, the agent tried to use every high pressure and scare tactic he could to try and sell us his company's own full insurance policy. When we refused he alluded to the fact we would likely be charged for something when we returned the car. When he printed off the rental agreement he stated that there was NO damage whatsoever to the vehicle. When we inspected the vehicle we notices scratches and rub marks. We went back to tell the agent about them and he told us to just take pictures of the damage and we would be fine. A couple of days after we picked the car up we noticed that the back up/tail light, which is mounted on the Citroen C3 on an angle under the rear bumper. As the vehicle was parked, backed in. Close to the fence and low brick wall at the rental site, we missed it. When we returned the vehicle and told the agent about the tail light, the stated, very loudly and rudely. I DON"T CARE! IF YOU DON"T HAVE PROOF YOU WILL PAY! We were charged $343.49 for this broken tail ight lens and are putting a claim through Discover Cars to recover the money. This is a very underhanded and dirty company which no one should ever rent from.

Plus d'une heure pour récupérer la voiture qui était bien un SUV mais de moins bonne qualité que le ford KUGA prévu et cabossé de partout. On vous facture plus de 100€ le plein d'essence par avance au cas où vous ramenez le véhicule vide, sauf que le réservoir était vide quand j'ai récupéré le véhicule (heureusement j'avais conservé le ticket de la station essence) pas de tour du véhicule avec le loueur charge à vous de prendre des photos. Au retour on me dit que tout est ok. J'insiste pour avoir un document on me dit qu'on va me l'envoyer par mail. A ce jour je n'ai toujours rien reçu. Deux semaines après on me facture 74€ pour une raison que j'ignore. C'est tout simplement du vol.

My wife reserved a car for me in to pickup in Marbella Spain for the week of Dec 29 thru to Jan 05 2017 with RENTALCARS.COM and prepaid all the costs for the week. They in turn placed the reservation with a company called RECORDRENTACAR.com. Arrived at airport, went to pickup my prepaid car and was ushered into a clerk to do an unreserved car. There the clerk started filling out document information as if it wasn't reserved or paid for. In her doing this she showed me in type 2 mm high (see sample) a comment regarding age. It says if you are older than 69 years of age you may not use the standard insurance package and are obliged to take and extended coverage insurance in addition for a MERE 140 Euros extra. Plus, they added another 24 euros for the booking thru another company and then I had to pay in advance 51 euros for fuel. Well needless to say it was impossible to cancel and get my money back so I took the car. Wasted nearly one/half hour with the them. My wife wouldn't tell me how much she paid but indicated it was quite a bit more then what I paid the following week with AVIS and that was without all the add-ons.

NOW the following week I went straight to AVIS without a reservation, and was rented a car bigger better, and newer, for 265 euros, insurance included, and it took no more then 10 minutes to complete the order and have the car keys in hand.

We booked a small category vehicle (Seat Ibiza) via Booking.com with full cover through Booking.com. In the meantime, before the trip, my card was stolen and then cancelled. Since this was Christmas time, the bank took longer to issue a new card and it didn't arrive on time.
At the airport we paid for the second driver, who had all his cards, but the lady at the counter said she couldn't give us the car then. I asked if she could change the main driver. Of course, but only if she charged us extra 275 euro for full cover. She also said she had no problem showing me where it said so. Pretty rude, I'd say. Especially since that was the very card that paid for the booking. Nobody minded then.
There was no "Just a second, I'll talk to my manager and see what we can do". Nothing. It was like her sole goal was to squeeze out all the money she could. She left the wrong address and email and phone number in the system and on the document (mine). I checked it before she changed the driver, but she never asked us to recheck the data after.
Nothing really mattered any more as soon as she took money. And we got C3 Aircross, which is twice the size we wanted. Why did we choose the vehicle category if they give us whatever they want anyway?
No manual, of course. We had to look online for all the initial issues.
We travel a lot and frequently rent cars. Sometimes there are unexpected problems and in such cases all the companies so far have tried to help or find a compromise.
Record Go apologized. They are thankful they can benefit from my experience and improve. They'll forward the complaint to their staff manager. However, the lady just did her job. It was all in accordance with the company rules.
Of course it was. Which tells you a lot about the company. I'm so grateful for the opportunity to help them improve. Cost me a few, but helping companies to do better is... priceless?