Ich möchte meine negative Erfahrung mit RecordGo teilen, um andere Nutzer zu warnen. Letzte Woche habe ich ein Auto auf Gran Canaria gemietet und die Erfahrung war sehr enttäuschend.

Von Anfang an wies das Auto zahlreiche Schäden an der Karosserie auf, darunter Kratzer und Dellen an verschiedenen Stellen. Ich habe einige dieser Schäden fotografiert, aber es war unmöglich, alle zu dokumentieren, da es so viele waren und wir nicht genug Zeit hatten, das Fahrzeug gründlich zu inspizieren. Während der Mietdauer haben wir sehr auf das Auto geachtet, es immer in privaten Bereichen oder kostenpflichtigen Zonen geparkt und hatten keine Zwischenfälle.

Bei der Rückgabe des Autos wies ein Mitarbeiter von RecordGo auf einen kleinen Kratzer am Außenspiegel hin, der im ursprünglichen Vertrag nicht vermerkt war. Wir haben diesen Schaden nicht verursacht und hatten leider kein spezielles Foto von diesem kleinen Kratzer, obwohl wir Fotos von anderen Schäden hatten, die ebenfalls nicht verzeichnet waren. Trotz unserer Erklärungen wurde uns mitgeteilt, dass wir für die Reparatur dieses geringfügigen Schadens und eine zusätzliche Gebühr von 50 Euro für die Bearbeitung des Vorfalls zahlen müssen.

Diese Erfahrung hinterließ bei uns den klaren Eindruck, dass RecordGo jede Ausrede sucht, um zusätzliche Gebühren zu erheben, und damit eine ansonsten stressfreie Reiseerfahrung zunichte macht. Die fehlende Transparenz und die unprofessionelle Haltung des Unternehmens haben uns dazu gebracht, ihre Dienste nicht mehr zu nutzen und anderen zu empfehlen, sich nach zuverlässigeren und ehrlicheren Optionen für ihre Mietwagen umzusehen.

Zusammenfassend lässt sich sagen, dass ich, wenn Sie die Dienste von RecordGo nutzen möchten, empfehle, bei der Abholung des Autos mindestens eine zusätzliche Stunde einzuplanen und in Erwägung zu ziehen, einen Fotografen zu engagieren, um den Zustand des Fahrzeugs gründlich zu dokumentieren. Andernfalls riskieren Sie, ungerechte Situationen wie unsere zu erleben. Ich hoffe, diese Bewertung hilft, andere Reisende vor einer ähnlichen Situation zu bewahren.

EN:I want to share my negative experience with RecordGo to warn other users. Last week, I rented a car in Gran Canaria and the experience was very disappointing.

From the beginning, the car had numerous damages on the body, including scratches and dents in various parts. I took photos of some of these damages, but it was impossible to document them all due to the quantity and lack of time to thoroughly inspect the vehicle. During the rental period, we took great care of the car, always parking it in private areas or paid zones without any incidents.

When returning the car, a RecordGo employee pointed out a small scratch on the side mirror that was not noted in the initial contract. We did not cause this damage and, unfortunately, we did not have a specific photo of this small scratch, although we did have photos of other damages that were also not recorded. Despite our explanations, we were informed that we would be charged for the repair of this minor damage and an additional fee of 50 euros for handling the incident.

This experience left us with the clear impression that RecordGo looks for any excuse to charge additional fees, ruining what should be a hassle-free travel experience. The lack of transparency and the unprofessional attitude of the company have led us to decide not to use their services again and to recommend others to seek more reliable and honest options for their car rentals.

In summary, if you decide to use RecordGo's services, I recommend reserving at least an extra hour when picking up the car and considering hiring a photographer to thoroughly document the vehicle's condition. Otherwise, you risk facing unfair situations like ours. I hope this review helps to prevent other travelers from going through a similar situation.

*******@yahoo.com
HECTOR HERNANDEZ
Nightmare this experience it's a nightmare, first we get to the airport RECORD GO asking for our car and the men tells us that our car RESERVATION is NOT THERE (I can't find you here) we start calling the record go and we find us in THE ATOCHA SUCURSAL, the lady Noir let us know that we NEED TO TAKE A TAXI €30 to get the car, (ridiculous) why someone will get a Taxi to get a rental? They never let us know when we bought the days.
Noir,Record go clerk tell us will be good to buy the full guarantee,will have EVERYTHING COVERED,"if you guys need us at any time will be there "she said, we drive the second day and we have a flat tire, we LOOK FOR THE SPARE TIRE to change it ourselves and THERES NO spare tire! We call Atocha Noir Record go and SHE / they NEVER ANSWERED, we kept calling another sucursal and Carlos answered we tell him we have a flat and there's no spare, he said he'll send someone to fix the tire, 2 hours later Luis (tow truck)men, look at the tire and said "I can't fix it " the tires are old I tell him we don't have spare and he tells us NO RENTAL HAS SPARES,we ask don't you have another? He said NO,2 hours waiting and he didn't have a tire! He tell us he'll take the car to the company and I ask if we go with him he immediately said NO! "Call the office they tell you what's next.
We called Carlos Perez Gonzales again and again and again and another clerk Stephan answered we tell him we are waiting for the taxi and he says Record go will send someone to pick us up they are working on it we called every hour after they took the car and Stephan answered letting us know that It's OUR FAULT BECAUSE everyone should check for the extra tire we WAITED FIVE HOURS 5hrs for the taxi to pick us up, it was cold it was raining and we where outside in the road waiting for Record go people to do the job they promised they will
Taxi take us to Barcelona sucursal Francisco is there we get our luggage and backpacks INSIDE THE OFFICE WITH HIM, and one second after my BACKPACK IS GONE, from inside the office by the record go desk, I panicked and ask him to LOOK AT THE CAMERAS, that it was a woman that was sitting there when we walked in and he Tells me, that HAPPENED ALL THE TIME, I kept asking (Francisco) to look at the camera he explain only THE POLICE CAN LOOK AT THE CAMERAS, I called the police and 20 minutes after my banks let me know they have transactions we obviously didn't do so we cancel my cards but still the THIVES GET ONE TRANSACTION WITHOUT PIN, we go to that liquor store and ask for the cameras video and same thing they have the video but ONLY TO THE POLICE they will show it, we go to the POLICE STATION AND ask to go see bot cameras they ask us to make a statement and then they will go check,today we check the trunk and there's NO SPARE TIRE IN IT!this is unforgivable we lost money personal jewelry and so many other irreplaceable articles and still No Spare in the Truck.

We flew to Majorca on May 8 and right at the airport ordered the car through the booking.com.

We took the confirmation that the car will be from the company record 90.
And at the same time confirmation from the company Rentalcars.com.

Then we took another confirmation with a contract from the company Autografus.com.

In short, I'm confused, 1 car was from 3 different companies, or these three companies are the same company.

I took the car at the airport of Majorca in the company Record 90.

The deadline was from 05/05/2019 time 18:00 to 05/05/2019 time 4:30.

We were going to return to Paris on the morning flight.

We were charged 103,99, of which - Car rental price 41,74 Prepayment was made
Full protection 62.25. Prepayment has been paid.

Autografus.com sent along with the contract an invoice of 108.53 (FUEL TANK - 74.85 + SERVICE AND REFUELLING CHARGE-33.68) + EXCESS / FRANQUICIA- 1400. 00.

Since I did not have a credit card, but a debit card, they did not block 1,400 euros, but were removed from the card and said they would return it as soon as we returned the car intact.

On May 10, our plans in Majorca changed and we decided to stay there for one more day and return to Paris not in the morning of May 11, but in the evening.

Because we decided to contact the rental company and extend the lease.

We wrote to Rentalcars.com and booking.com, they answered that it was impossible and they would have to call and find out from them.

We called and they told us that it would be a fine of 40 euros.

We agreed, then we were told that it was impossible and better to return the car ahead of time.

In the end, they upset us with all the plans and we decided to take the car to the airport ahead of time and passed it on 10.05 at 19.00 with a full tank.

In the office, record 90 at the airport, we were told that the previous contract cannot be renewed, you need to either return the car or get a new contract, but then again pay all the payments for the second, including the EXCESS / FRANQUICIA 1400.

Part of the money for fuel came to us on the card the next day, you can see this amount in green with the sign: +74.85.

However, the EXCESS / FRANQUICIA 1,400 was not returned.

A week has passed, there is no money(TODAY IS 17.05.2019).

Rentalcars.com and booking.com responded that there may be a problem in the bank, but it is not clear why the problem is in the bank?

They returned a small amount, why would they freeze a large amount.

It seems to me that the problem is in the rental company, as I wrote in Rentalcars.com and booking.com.

Then they replied that the refund will take 20-30 days.

It is not clear why if I returned the car in the same condition, I can not get my money back?

It turns out that if I take the car a second time, they will again withdraw the 1,400 franchise from me, and if I take it 3 times, then 4,200?

What kind of moronic system?

And I remembered that 3 years ago we took a car in Mallorca at the hotel, there were not such famous companies as the record 90 or others, but they didn't take a deposit of 1,400 euros, but only 200 or 300 euros, and when It was to extend the rent, went to meet the client.

I have not received my deposit back, imagine if such rental companies as a record 90, sixt, avis, will take 1,400 euros of deposit every day from 1000 customers and return in a month, and at this time to turn money in banks through operations Overnight, can you imagine how much money they will earn?

In addition, their employees impose their additional services on you, they have hidden payments.

Therefore, I advise you - do not rent a car at the airport, but take it at the hotel from some signor Pedro, he will treat you 1000 better than rental companies.