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Realtyna has a rating of 3.4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Realtyna most frequently mention support team, and customer service. Realtyna ranks 29th among IT Services sites.
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I have been with Realtyna going on 4 years now and the support I have received is top-notch. Quick responses, and most importantly to me they always find the solution. I have been building websites for the past 20 years on different platforms, after extensive research and the knowledge I already developed Realtyna had everything I was looking for. Excellent SEO, EXCELLENT! Back office flexibility is endless and the support I get from Ashton, John, Leo, Saul, Amy (I'm missing many) is excellent! I can tell when I'm communicating with Realtyna they have the same drive and enthusiasm I have making sure my sites are running smoothly. Thank you Realtyna, keep up the great work!
I was using Realtyna for over 3 years. My site's update was getting wrong and late info. Homes were already under contract by the time it was updated on my site. They couldn't fix the problem because my support services was up for the year and I Had to Pay $200 for them to address the problem. If I could go back I'd rather Pay Boomtown/ Lofty/ or Sierra interactive. I Liked the All up front cost options and not having to pay monthly but the software doesn't compare CRM was poor the App for ISO and Android wasn't great either. I Wouldn't Recommend Realtyna... BTW they give their clients incentives if they write a Good reviews.
I was using Realtyna for over 3 years. My site's update was getting wrong and late info. Homes were already under contract by the time it was updated on my site. They couldn't fix the problem because my support services was up for the year and I Had to Pay $200 for them to address the problem. If I could go back I'd rather Pay Boomtown/ Lofty/ or Sierra interactive. I Liked the All up front cost options and not having to pay monthly but the software doesn't compare CRM was poor the App for ISO and Android wasn't great either. I Wouldn't Recommend Realtyna... BTW they give their clients incentives if they write a Good reviews.
Products used:
I got the Full Package website , Hosting, Phone Apps , CRM all of it
Realtyna is terrible. Do not go here.They do not care about you they only care about themselves. Customer service is not in their best interest.
We have not even had our website up and running and I can't give this company a low enough rating. Twice our current website was removed and a developer site was installed in its place. Yes, and a good to Lorem Ipsom Dolor to you! This is actually what was posted and went live on our website. No company contact info. No current company inventory detail. No representative information. In light of the included information, I supposed it was a good thing our contact info was not listed. People would have thought we were a little nuts. Mind you, this was not only once, but twice. Realtyna has this cute little policy where they will not talk to you on the phone. You must submit a trouble ticket and they will reply within 24 to 48 hours. Or at their convenience, if at all. And when they do, it will be with a text book, boiler plate answer directing you back to their unhelpful help section or their manual. Well, if I could have found the answer in the manual, I would not have called or submitted a ticket in the first place.
My advice? Get another developer or find a way to do it yourself. Do not rely on Realtyna for support. Of any sort. I wish I could say something good about them, but after waiting for more than 6 weeks for delivery of our new website, I am just hoping I can hold on and get help from knowledgeable people once this thing is delivered.
In February we signed up with your company after being told we met the requirements to have our property search page complete. After we paid the $1149. 00 plus additional $350.00 for open houses we were told our Server company did not have enough file memory which we were never told from the beginning. Since we have unlimited file memory we did not understand why we were being asked to purchase your server services. Since your fees were above what we are able to afford since we are a small Real Estate company we were then told we needed a VPS in order for the service to work which was never told to us before we paid your company. We would never have moved forward with Realtyna had we known what was entailed. After numerous attempts of trying to speak with someone at Realtyna have a trail of emails confirming our lack of verbal communication. The $350.00 was for an Open House search which was never installed onto our website so we basically gave Realtyna more of our money for nothing in return. We asked for our money back via email to Melvin and Natan, but we were sent a refund policy stating there are not refunds given from your company yet we still do not have a search page or open house page. We were told to bring on our lawyers and your company welcomes any law suit since it will cost us more money than if we drop this. It is sad that companies are able to take peoples hard earned money and not deliver what was promised. We may not get our money back, but I will make sure I continually give negative reviews and will be contacting the Better Business Bureau.
We don't have such client. All of our clients are fully protected by Paypal Customer protection and we are not *taking* money from anybody unless they have full access to read our agreements for satisfaction guarantee, support coverage and server requirements. In case, that you had a real claim, or you were a real unhappy customer, you could easily open a Paypal dispute and they inform us immedaitly. We can totally understand our competitors may like to *abuse* the online review systems and even question other people's reviews.
For sure, there is a legal agreement in the review websites, and with necessary communications, it's possible to follow up such abusive actions and we are determined to do so. There is no hit-and-run here.
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Realtyna offers a complete set of integrated WordPress plugins for creating SEO friendly and advanced Real Estate websites.
Barbara, Our support coverage is crystal clear for all of the clients to read prior to purchase. Changing logo in Wordpress, adding your phone number, removing Lorem Ipsom Dolor from your Wordpress is not part of the software purchase agreement that you signed. Again, as we clearly mentioned in the agreed support coverage, we are not providing support over the phone for technical and security reasons. Anyway, you received several courtesy calls from our team explaining all of this to you, and in many occasions we went beyond our responsibilities in your project. For sure, you should hire a third party webmaster if you like to change your logo or updating your WordPress pages. This has nothing to do with our software.