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Barbara D.

Contributor Level

Total Points
191

2 Reviews by Barbara

  • Honestystar

12/17/19

Let the buyer beware EVERY review I have read on EVERY site has been a one star. And that is because you must give a company some level of rating. Otherwise, I am sure the rating would be zero stars. And most reviewers are saying the same thing: cheap product, belated or no shipping, poor customer communication, fraudulent claims. Sadly, we did not do our due diligence. Hopefully we are saving some of you from pain of your own. Amazon, Facebook, and any other tech giant should ban them from their site. Period. These retailers (yes, retailers) are complicit in the scam. (P.S. I bought several pairs for my nieces, so sadly, I am deep in the hole.) I have attached pics of my package, but the pictures cannot convey the overwhelming odor of synthetic material in the bags.

Tip for consumers:
One simple word: DON'T.

  • Realtyna

8/16/17

We have not even had our website up and running and I can't give this company a low enough rating. Twice our current website was removed and a developer site was installed in its place. Yes, and a good to Lorem Ipsom Dolor to you! This is actually what was posted and went live on our website. No company contact info. No current company inventory detail. No representative information. In light of the included information, I supposed it was a good thing our contact info was not listed. People would have thought we were a little nuts. Mind you, this was not only once, but twice. Realtyna has this cute little policy where they will not talk to you on the phone. You must submit a trouble ticket and they will reply within 24 to 48 hours. Or at their convenience, if at all. And when they do, it will be with a text book, boiler plate answer directing you back to their unhelpful help section or their manual. Well, if I could have found the answer in the manual, I would not have called or submitted a ticket in the first place.

My advice? Get another developer or find a way to do it yourself. Do not rely on Realtyna for support. Of any sort. I wish I could say something good about them, but after waiting for more than 6 weeks for delivery of our new website, I am just hoping I can hold on and get help from knowledgeable people once this thing is delivered.

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Realtyna L. – Realtyna Rep

Barbara, Our support coverage is crystal clear for all of the clients to read prior to purchase. Changing logo in Wordpress, adding your phone number, removing Lorem Ipsom Dolor from your Wordpress is not part of the software purchase agreement that you signed. Again, as we clearly mentioned in the agreed support coverage, we are not providing support over the phone for technical and security reasons. Anyway, you received several courtesy calls from our team explaining all of this to you, and in many occasions we went beyond our responsibilities in your project. For sure, you should hire a third party webmaster if you like to change your logo or updating your WordPress pages. This has nothing to do with our software.

Barbara Has Earned 11 Votes

Barbara D.'s review of Honestystar earned 3 Very Helpful votes

Barbara D.'s review of Realtyna earned 8 Very Helpful votes

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