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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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CSR was great and the purchase was easy. That is all I have to say.
If I could give less than 1 star I would. I ordered a rubber bed liner March 25th and it is July 12th still have not received. They keep pushing the delivery date further out now they say it won't be delivered until October! I just want my money back and have told them that but they won't give it back or acknowledge that I have requested it.
I called and ordered tires and they ordered the wrong ones. I wanted AT and they ordered MT. Good luck reaching anyone by phone. Worse than calling the IRS.
Waited forever and ever, so much wasted time on hold with the worst piano music. If you're going to force customers to wait and wait and wait, either hire more people to take calls or play something better.
Chris S was efficient in placing my order. I knew the product, so didn't have technical questions. By using chat I got a discount.
My experience with Real Truck was outstanding and great service
I ordered a toolbox for my truck with the assistance of a chat room representative (Morgan), who was very attentive and professional. He processed the order quickly and accurately.
Very professional and quick response.
What showed up was what was ordered.
Quick and easy order process for two items via Chat. Items were promptly shipped and received in 4 days. Would definately recommend Real Truck.
Hello Wayne, thank you for sharing your experience!
Asked twice when I was placing the order if the item was in stock and when it would ship. Was told it was in stock and would ship the next day and would get a confirmation when it shipped. It did not ship the next day and got an email saying it was almost 4 weeks away and would get another e-mail when it shipped. I cancelled the order and got a email saying the=at they would try to cancel the order and would send an e-mail when/if it was cancelled. After a week - still no e-mail and had to e-mail them again before i got a response saying they were able to cancel it.
Easy order process, received D6's within a week. Package arrived no damage. Install was relatively easy, like many others have noted... remove paint from factory studs (this took longer than the actual install, wire wheel and a drill would have helped). Running boards are rock solid.
Hi Frank, thank you for telling us about your experience!
Hi Leeanna, thank you for providing feedback!
As always real Truck sent all of my order very fast. And idems fit as they shold
Hi Alvin, thank you for telling us about your experience!
I lover the cover! I was missing a screw for one of the clip so I called them & they sent me the screw with extras in days. Great group to work with... Thanks
Hi Jerry, thank you for sharing your experience!
Dealing with Real Truck was a pleasure. With an initial hiccup they corrected my problem quickly. Did another order with them just waiting for the order to arrive
Hello Pamela, thank you for sharing your experience with us!
My conversation with Real Truck Customer Service I found them to be courteous, knowledgeable and helpful. I am already looking to buy something else.
Thank you
Steve Johnson
Hi Mr. Johnson, thank you for taking the time to share your experience!
Ordered the truck bed mat that I thought best suited my Ridgeline since custom mats are non-existent. Milenni was very helpful in ensuring that I ordered the correct bed mat. Totally satisfied..
1. I ordered truck cover. Credit card charged.
2. Salesman called stating it had been discontinued.
3. I ordered second cover. Needed a refund.
4. Both covers arrived at my installer. I notified salesperson.
5. Still no refund issued or no return shipping labels.
6. My installer installed the one I wanted to begin with.
7. A set of screws were too short to keep the side rails straight.
8. Customer service hung up on my and my installer calls requesting two longer screws like shown in installation video.
9. Horrible customer service from this company.
Rating =0. Horrible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Frank, thank you for taking the time to tell us about your experience!